Jim Ellis Chevrolet Reviews

The most helpful experience I've had ever with a dealership. They make you feel like family and this is no exaggeration. These employees must be hand picked from the best of the best.

Disappointed long- time customer. We bought the car here, purchased a maintenance plan with coupons (and were told "don't worry about the expiration dates, we will always honor these," and we've spent thousands on other maintenance for our 153k miles Suburban. Last week the car died on the highway twice. Probably the alternator. So I bring it in early today. I walk into the service desk area where 4 attendants are there with only one customer. After 2 minutes, one person says "sorry, it will be a minute." 10 minutes later they greet a different walk in customer, ignoring me. I asked if I could get some help and they immediately apologized and were very gracious.

Unfortunately, this ended badly. Because I didn't have an appointment (who makes an appointment for a breakdown??), they couldn't commit to being able to look at the car today out tomorrow but i had to leave it. I asked if they could provide a loaner and got the coupon book they had sold me which included a free rental car if needed. They said that they had no cars and the coupon was expired. It was also going to cost $140 to look at the car, eventually. Plus repairs.

I didn't expect immediate service. I didn't expect a deal. I just expected that a loyal customer who needed help would be at least made to feel valued. I guess not.

Found a mechanic down the street with good google reviews, so I'm taking a chance. Sorry for the bad review but I am very disappointed.

Worst experience ever, I had my 2010 Equinox towed to the dealership after it broke down. The service department charged me $154.00 to tell me it was "Broken". Now I'm no mechanic but my 4 yr old son could tell me it was broken. After numerous phone calls I finally pulled from them that it had an internal problem. They wanted another $1,200.00 to take the motor out and said it would most likely cost me around $10,000.00 for them to install a new motor. I had it towed out of there as quick as I could. Needless to say I won't be taking either of my Chevrolet vehicles to Jim Ellis service department. I'm sure they just wanted me to take my old car to the junk yard so they could sell me a new one. Very Unhappy customer. JM

Purchasing a new car was not an easy task for me because I was indecisive about what I wanted, but KALO, my salesman, eased my anxiety by talking to me and showing me options until we found what fit me! The process was fast, he was friendly and professional, and I am extremely satisfied with the outcome! I will definitely be sending referrals his way!

Went in for an oil change, very fast and efficient. They even fixed a recall while I waited. Everyone is such a pleasure to deal with.

Just got home in our new 2017 Bolt EV and loving it. Reggie Stagmaier our salesperson is outstanding. His no pressure sales approach really allows us the "space" we need to make our purchases. We enjoy working with him so much that it's our second car bought from him in the last two years. His outstanding customer service makes the entire vehicle process bearable. Thanks, Reggie.

I bought my first car recently. My experience was okay, except the used car salesman seemed condescending towards me, although he was nice. If you want to contact the financial department, you better email. I tried to call for two weeks and never got a call back. I would have been glad to email, but many email addresses of employees are not provided on the website. So, when you're signing the papers, get the email addresses of the people you're working with. Overall, it was just okay. I probably won't buy from there again.

Thank you to Earnest Scott and Steve! I had a great experience during the used car buying process. They did what they promised and were very pleasant to deal with. I highly recommend them if you are looking for a car.

Me and my Wife Melissa Turner bought a 2016 GMC Silverado from Kelvin Endee and he was a great sales person. I will refer all my co workers to Jim Ellis chevy.

Had the most unexpected and amazing experience with Robert Sigman, our sales advisor. A true professional in every sense of the word. He was dedicated to making sure we knew exactly what was going on with the vehicle and dedicated to earning our business and most importantly, our trust. He was the easiest, least condescending service advisor I'd ever dealt with. A welcomed experience and HE alone certainly changed my entire opinion about Chevy. It was my first experience there and because of Robert, we will remain customers for life. There will be NO MORE shade tree job from the mechanics on this end. All future services and purchases will reside with the location where Robert Sigman exists! Well done on all levels! Definitely one of the best! Thank you

Best car buying experience ever. I was in and out with no problem. From the time I drove into the parking lot and was greeted by Melvin Sandlin. He was very knowledgeable of everything and made the whole purchase smooth. If was to recommend anyone to buy a car I will send them his way.

Amazing experience! Steven went above an beyond! Excellent customer service and communications.

Had a few recent visits to the service department - all things considered they stepped up to the plate to make sure hat I was kept in the loop during my repair.
Parts and diagnostic took a little longer than I liked, but the job got done.

The service dept manager, Brandon, is in sync with his staff and made sure I was completely satisfied.

Thank you!

I bought a 2014 GMC Terrain from Kelvin Endee and he was a great sales person. I will come back to jim Ellis to trade my vehicle for another one. I tell all my friends how helpful Kelvin and jim Ellis can be. Even the service department is very helpful.

Brandon and Sueann went above and beyond to make sure that my car was taken care of with out any problems, they provided excellent service and I would recommend Jim Ellis Chevrolet to anyone.

Nothing but positive experience working with Seymour Content! I found our new family car online and showed up the sign the papers. Seymour and Cheryl worked out all the details. Cannot recommend enough!

The service was great, quick and a very good experience. The team was very friendly, informative and a pleasure to work with. Thank you for taking care of my automobile

Worst service. Came in at lunch to look at a car, had made arrangements to come back to finish deal/paperwork at 3pm same day and unfortunately, there is either no patience, care, or customer loyalty. They sold the same car within 2 hours of making plans with me for 3PM. Thanks for the quality service (sarcasm) and wasting my time.

As with all of my visits to Jim Ellis Chevrolet s Service Department, the Service have always been top notch.
All work was done perfectly and completed as promised.
Their care & strict adherence to the CDC COVID 19 guidelines made the many visits feel confident that we would be safe while there.
Brandon Colon took a personal interest and assurance with me as well as other customers in the Service. Area to be sure that we were being well served and satisfied.
Brandon s management style and approach has made a major improvement to the Service now being provided.
We left for quite a few years and when we came back, we were extremely pleased with the changes Brandon has implemented.
The plan is to continue servicing our many vehicles with Jim Ellis.

I freaking love Jim Ellis. Their service is exceptional from day one. Every time I go to get an oil change everybody is kind and nice. I didn't even think that I would get approved for a vehicle. Jim Ellis worked with me even though my credit was a challenge. I can honestly say that I'm loyal to Jim Ellis now, so whenever I purchase a vehicle I will be purchasing it from Jim Ellis. When my life changes and I'm able to get a Maserati I'm going to Jim Ellis hopefully one day they can sell Tesla LOL but if Jim Ellis is selling it I'm definitely buying it and they didn't pay me to say this I truly am an advocate for this company and their brand of business, it's exceptional...

Mark Roselle and Ron are the best! I have worked with both at different dealerships in the past and was very happy that I was able to locate them recently when I was looking to purchase another vehicle. Honest, professional, knowledgeable, hard working and made me feel like I was a priority. Not to mention there are not two nicer guys. They are the only referral I give to anyone and personally I would never buy a used car from anyone else! Thanks to both of you for taking the nightmare out of shopping for a car!

Run away from this dealership, and especially run far, far away from a salesman named Michael ( Mike. )

Across multiple dealerships, this was the only one that left me in such a rage that I wanted to turn around and demand a different salesperson right there and then. Every other dealership involved someone nice and helpful, if occasionally misguided; but every step here was an experience akin to having teeth pulled by the worst dentist in the world, without anaesthesia.

Michael treated my husband and I like we were complete idiots who do not know simple math. He treated us dismissively, as though he thought that we were uninterested or could not afford the car, as soon as he learned how different the two cars we were comparing were. We were comparing the Chevy Bolt and the Honda Civic, as we are willing to pay a premium for an electric vehicle but we were unwilling to pay a premium for a car with an internal combustion engine.

Yes, I am aware that the Chevy Bolt is an electric car. Why in the world would we ask for it specifically otherwise? Yes, I am aware that the Honda Civic is a gasoline powered car. Yes, I am also aware that the retail price of the Bolt Premier starts at 40k, and that the Honda Civic starts at 20k. Yes, I am also aware that 45k-20k = 25k. This is straight up insulting. He repeatedly questioned us if we knew the price and the price difference! I am a mechanical engineer. I work with numbers every day. My husband is a software engineer. Between the two of us, I promise you, we can do simple subtraction.

The test drive experience was hardly better. It was the most cursory one by far, and Mike showed no particular inclination to explain things. It felt rushed, as though he was in a hurry to show us the door. At the time of the first visit, my husband talked me down from requesting a different salesman and said that it was fine, it was a busy Saturday, maybe he was just pressed for time. I regret this. We stopped by yesterday, three days after the initial visit, and specifically asked for a different salesman. That person was very helpful, and I wish I remembered his name, as he was the one bright point of this entire ordeal.

The final straw was when we had - as of today - officially decided on buying a Bolt instead of the Civic and asked for pricing. My husband called. I was not present, but he relayed to me his conversation. He said that the salesman once again treated him oddly dismissively, and that it was difficult to get actual pricing from him. He kept saying oh, it would be in the range of 42k or something to that effect, instead of giving an actual number. Every other dealer was willing to provide this, but my dear patient husband had to persist and say that he would like a hard number before dropping forty two grand before the salesman was willing to do this one simple thing. (Note: I am unsure if the person on the phone was Michael, or a different person entirely).

We are buying, from a different dealer who was actually kind and helpful - a Bolt, as soon as they get one in stock. Michael clearly profiled us and decided for us that we should not get this car. Jim Ellis Chevrolet is near my workplace, less than a ten minute drive away, and all things equal, would have been my first choice due to the convenience of location. Unfortunately, the sheer condescension and unhelpfulness means that if need be, I will drive to another state in order to avoid dealing with this particular dealership again.

In short, to Jim Ellis Chevrolet:
The next time a young couple happens to stroll into the building, maybe don t profile them and automatically assume what they can, and cannot afford. And maybe don t treat your customers like they re utter idiots, either.

Edit: To Jim Ellis, as there is no way to respond on Google. Thanks for the offer of a discount, although I would not call Mike excited to work with us. However, we have bought the Bolt from the helpful and _professional_ Andean Chevrolet instead. Having to complain should have never happened, and I hope you use this as a lesson instead.

I arrived early for my 8 a.m. appointment. When the service center opened, only one car was ahead of me in the bay. The owner of that car was helped, then the same technician skipped over me to help the customer behind me. He came to me later and advised a different gentleman would help me. This type of service is unacceptable given that I was ahead of time for my appointment and your services are overpriced for the experience. They are only getting more than 1 star because of the salesman, Mario, who sold me the car last year. The service center needs to do better.

Service is great when dealing with Brandon Colon, Vladimir, and James Williams. They truly want the best for their clients and will go above and beyond to ensure you re getting the better deal financially.

Everyone was extremely respectful and committed to making sure I was taken care of. They worked with me and treated me like I was family! The absolute best experience I ve ever had at a dealership!!

The service team did an excellent job at diagnosing the issues with my vehicle. They stayed in constant contact with me.
The customer service I have experienced with Jim Ellis was first class.
I will purchase my next vehicle with Jim Ellis!!

We purchased a new truck from Kernell Hunt and had such a good experience we returned a few days later to purchase an SUV from him. Everyone we worked with and encountered at Jim Ellis Chevy and Jim Ellis GMC (including Jeremy Walters, Leland Sims, Brittney Tucker, and Jasmine Kennedy) was friendly and willing to work with us to get the vehicle we wanted. You can tell that service is important to them and we could not be happier with our experience. We will be back for vehicle maintenance and will be referring everyone we know to Jim Ellis.

Was prepared to purchase a 2015 Tahoe today, but the vehicle had a few issues that needed repair after having my mechanic look at it. When I mentioned these issues to sales manager Steve, he told me that they did not notice these problems (leaking oil pan and leaking shock) during the inspection process, and basically called me a liar. He possesses terrible interpersonal skills and I was done talking/negotiating with him at that point.

I will say that salesman David Faulkner was awesome and a pleasure to work with, but it may be time for Steve to seek a new career if he calls people liars when faced with adversity. Jim Ellis may also want to improve their standards when it comes to selling used cars by fixing problems instead of hoping customers won t discover them prior to making a significant purchase.

My experience with Jim Ellis and ESPECIALLY Bill O'Hara was Fantastic! My Mom was looking for a new car and Bill made the process amazing! We did not feel pressured at all or feel like we were being taken advantaged of. We really feel like we got a great deal!

I'm a returning customer! Today I came to Jim Ellis with high hopes and much doubt that I would qualify for a brand new car! Little did I know Dino Hill and the Jim Ellis team would put their magic to work and get me qualified for a brand new 2016 Malibu with 0 down with wonderful low payments! Thanks Dino Hill!

The used car was ready for the test drive when I arrived. Everything about the sales process was explained in a clear and helpful way. Tony was exceptionally helpful as we sorted through some extra steps involved in getting insurance as a newcomer to Georgia. The final paperwork for payment was dealt with efficiently and quickly. No pressure. Very impressed with the team.

Kathy Cain and the whole staff were incredibly helpful during the whole procedure of buying my Encore. Thank you!

Very quick, easy, and stress-free experience . I worked with Seymour Content, who was great. A pleasure to work with!

Melissa is amazing!! She is professional and truly cares for her clients. Thank you Melissa

The best experience ever. .Thanks Jalen at Jim Ellis, Peachtree Blvd.

They do NOT give good customer service, the place is always too busy, not enough attention given to detail.

I just purchased my second Chevy Tahoe from Jim Ellis Automotive Group. My experience has been superior. I have worked with William O'Hara as my product specialist and he has been great. William is very knowledgeable about the vehicles. My experience with Jim Ellis Automotive Group and William O'Hara has been the best!

The check engine l it hot came right back on regarding the exact issue

Salesman Dino Hill is highly recommended! I would buy from him again!

Words can not express how satisfied we are on our purchase!! Hilda was amazing! She worked with us from start to finish to make sure that our car buying experience was a convenient one! Also, I love the way Hilda worked with us over the phone for most of the process, so that when we arrived at Jim Ellis, there was minimal paperwork to do. Hilda got us into a 2019 Chevy Cruze that we absolutely adore! She worked hard to satisfy us and we really appreciate her!!!!!! It is also worth noting that when you walk into Jim Ellis, you are greeted with a warm and friendly welcome! What is even better is, we were not judged by our appearance by anyone on the staff! The staffs' main goal is to provide excellent customer service. Since Jim Ellis treated us like family, I would recommend them to any of my family and friends!!! I wish I could tell the world about how pleasant this experience was, however; I will definitely remember this experience for the rest of my life!!

I hate to give bad reviews but in this case im hoping to get a simple response. I bought a truck on September 24th 2020 and it is now October 17th 2020. I came from the Knoxville Tennessee area to pick it up and it wound up breaking down halfway home. I had it fixed in Chattanooga and was a hefty price. I called the dealership a few times and simply asked what there policy is on something like this and every time they say someone will call me back. Also i paid cash for the truck and still haven't received my title. When i call the people are nice and i am nice to them. I just have not spoke to anyone who has helped in the least bit.

They lie about there prices over the phone and charge you more when your there

My boyfriend called about a pre owned 4Runner he saw online at 4:00 today. We spoke with Nicole who said that it was still for sale. We told her that we were coming out to buy it, but there was a lot of traffic so we wouldn't be there until around 6:00. We started on our way, and called again at 5:00. Nicole once again said that the vehicle was still available and to ask for Vance when we arrived. We arrived at 6:00 and walked in, where Vance informed us that someone was buying it right then and all he had to say was, "oh she didn't tell you that someone already had a deposit on it?" No Vance, she did not. I am 39 weeks pregnant and we just drove 2 hours for nothing but y'all's AWFUL, disrespectful service. Would have been nice to know that someone was already purchasing the vehicle before we made the trip. We are in the market for 2 cars right now but I know where we will NOT be going back to....Jim Ellis.

Arrived 15 minutes early for my 10:30 am warranty work on transmission and tire sensor system.
I parked in the hanger/dock and walked inside.
The employee told me to stand next to my car and someone would be with me.
I stand next to my car and another employee tells me I have to go get my temperature check. I tell him the other guy said I should stand by my car and this employee who said that?
I point to the guy behind the glass in front of his computer. Apparently that wasn t correct.
Okay. Another employee comes over and checks my temperature. I m good.
So, I continue standing by my car not sure what I should be doing especially since I have conflicting information, and after 15 minutes of not being greeted, I left.
Simply put, I may be just another car for them, but my time is valuable and I could have went anywhere but because it s close to my home.
I won t ever return here. EVER.
Sometimes people forget when they themselves have an appointment somewhere and how confusing and rude it is when the business doesn t make their customers a priority.

The customer service was terrible, they did not follow directions, very unprofessional.

Reggie was the best salesman I've ever dealt with (and I've bought a lot of cars in my 51 years). I came in to look at a Camaro convertible with friends and was originally planning on waiting until next year to upgrade from my 2006 Mustang GT convertible to a new Ford Mustang or Camaro 2SS convertible. Firsr, The dealership had the right cars available for test drive, 2SS convertibles with manual 6 speed a necessity, in numerous colors. Many dealers didn't even have a single manual on the lot. (Shameful!). Reggie wasn't pushy, knew the GM Product line Inside and out with his 38 years experience and was able to offer the right price with dealer discount, combined with GM rebates. He was able to work on a good price on my trade which sealed the deal a couple days later. The entire dealership was welcoming, helpful, didn't waste time or delay, and this was a very pleasant buying experience. We will be buying a used car (or pickup truck) for our teenage son this time next year and will be calling on Reggie and team to find us the right one. Thanks!

Tre made buying a car an awesome experience! I thought car shopping was going to be horrible (and we've been to quite a few dealerships in our time) but we received the best service ever. He was not your typical salesman with all the pressure and awkwardness. Instead, Tre was kind, patient, professional, not pushy, and worked hard to get us a great deal on the car we wanted. He's a real genuine guy who made himself available after hours via text, sent pics of the car whenever we had a question about a feature, and addressed all of our concerns. I definitely recommend Tre at Jim Ellis Chevrolet!

I was really stressing as I gad to catch a flight, Leland Sims and all his colleagues were very Quick, Professional and Trust worthy! You can Definitely see/feel they are experienced

Brandon Colon, Assistant Service Manager never fails to deliver top notch customer service! I have never had a bad experience with the Service Department at this dealership.

Service was great! Employees are professional and friendly.

From Ellise to Luis to Monica to Jessica the entire team was exceptional along with helpful with all questions that I had. I will return back to this store because of their excellent customer service.

After a disappointing service visit. I reached out to Brandon Colon service manager to help me regain trust in the Jim Ellis service dept. by looking at my 2011 Chevrolet Silverado again and do a real in depth service engine light diagnostic test. Mr. Colon said he was going to put his Shop Foreman on the job. After 2 days of examining possible issues including checking engine light history, pressure checking top and bottom of my engine. Mr. Colon even sent me an email w/ a video attachment.
I've never had a Big Box dealer service dept. deliver this Quality of service.
Thank you Brandon and the service dept at Jim Ellis

Brandon Colon has resolved my concerns and I'm appreciative he was able to get me back to happy place!! Thank you!

2 hours for an oil change with a prior appointment is not acceptable.

I have a 2008 chevy Silverado LTZ it is very clear to me. when I receive it back it have black gram in the carpet and on the side door rail. I clear it off every time I get my truck back. I wish they would clear that black gram off before pick my truck, thank

I had a bad initial experience here and Brandon Colon turned around my opinion 100%. Proved my experience was just an anomaly. Amazing service.

My daughter bought a 2016 Jeep Grand Cherokee Limited last week. According to the ad , the Jeep was loaded. When we drove 2 hrs there, the first thing we noticed was that it was loaded. But, there was no sunroof, as advertised. JE offered to put in an after market sunroof by a company that had awful sunroof reviews. They said it was going to cost them at least $1200 to have the sunroof installed. Which we declined (later). My daughter bought the car anyway. But, I guess my point is, they offered to spend $1200 for a sunroof that was advertised as being in the Jeep, but didn t offer to take $1200 off the price when she declined. So, make sure when you are buying, it has everything advertised. Just my thoughts since they have a review page.

3 stars because I love the car, I picked this car. My experience was not great, after purchasing the car I was shown any of the features or taught how to use them. This sale was definitely rushed, and because of that I am not happy. Besides that, I purchased this car from Jim Ellis because of the deal they were announcing on the radio, $500 Home Depot gift card. So I made the drive even though I was 15 minutes away from Steve Raymond. After verifying I would receive this gift card in the mail, I wait for it and never got it. As if this was upsetting already, I received a call from the salesman that sold me this car saying that at Jim Ellis they strive for customer service , and that if I leave them a 5/5 review on the survey they emailed me he would fill my gas tank. Now given that I bought a truck with an expensive gas tank to fill, I quickly said yes and filled it out. Sent him a screen shot and never got a reply back! :) Definitely love the customer service! I ve been getting scheduled service at Steve Raymon and DEFINITELY regret not purchasing my car there.

Quick service, straight forward dealing, and decent prices.

I was driving from Virginia to Texas about 2 weeks ago and noticed my cars trans temp was a little higher than normal on the gauge. I happened to be in Atlanta that day and stopped in to fix the issue. I figured it was a quickfix, and it was.The next part is why I'm giving 5 stars. I had a certain day I had to be in Texas by and all the places I called before going here were backed up for 2 weeks on cars. I got here and they told me the same thing at first. Then they pulled my car in real quick to look at my fluids, and just like I thought it was a quick fix (low coolant level). They topped me off on coolant and I was good all the way to Texas. Even though they were backed up with cars, they were able to take 10 minutes to fix the issue. That's the perfect example of good customer service.

Best experience I've ever had. Made deal over phone and did not change throughout process.

I recently bought a new work truck for my business. I found a great deal on a new 2014 model. I purchased the truck from Kalo, who did an awesome job. He was very professional, knowledgeable, and good at what he did. At no point in time did I ever feel like I was being "sold" or pressured in any way. This was by far the best vehicle buying experience I have ever had, and will definitely return for all of my future vehicle purchases.
On a side note...while I was being helped by Kalo, there were 2 or 3 different couples that came in looking for him specifically. He told me that they were regular customers of his, having purchased vehicles from him before. Even though he had other people waiting for and coming in for him, he kept me as his priority customer, and got me taken care of as quickly as he could. I will soon be one of his regular customers returning to buy another vehicle.
Great guy, great dealership, great experience. Highly recommended!

Just bought a 2009 Honda Pilot from Kelvin Endee @ Jim Ellis Chevrolet. He made it an easy and quick experience for me. I would recommend customers to Kelvin, but not Jim Ellis. Had some issues with the dealership, but that wasn't Kelvin's fault. The car did not have an owners manual. Had to jump through hoops to get them to agree to acquire one for me, and then they failed to do so.

My daughter normally get her oil change at this location. For some ungodly reason the price for a oil change has double since her last visit. Nothing has change, it the same vehicle? Can anyone explain that? and I understand prices may go up but double.

Our customer service rep sucked. He had an attitude often and did not know what he was stating concerning our bill amount. I had to go through the sales department just to get a correct billing total. Service also took much longer than expected, leaving us without a car much longer than expected.

Vladmir was so kind and helpful after I walked in without an appointment for service. Thank you.

My husband Abraham Dorado recently bought a silverado 2016 and was attended by Mr. Many Castillo, the truth was a satisfactory experience since many helped us with the whole process from seeing the vans to the financing and gave us a very professional service he was always aware of us and we are satisfied with our purchase

Service department is the worst. Only have about 3 agents and it s always packed.

My boss - a former car dealer - once told me, "The customer always tells you how to sell them a car...you just have to listen."

William O'Hara (Salesperson at Jim Ellis Chevrolet) listened. He knew his inventory. He understood my needs. He put together a deal and stayed in touch with me. Within one week of visiting three different dealerships on Peachtree Industrial (driving the same type of vehicle and explaining the same terms to each salesperson), my decision had nothing to do with Ford, Mazda or Chevy. It had everything to do with William. This guy's a rock star. Great shopping experience.

I went to Jim Ellis for service, trading thoughts, and with a model on my mind. I left the dealership happier than ever, drove home with a different, nice and recent SUV, The team got me into a mid-size SUV that met all of my expectations in a vehicle and financially. Cathy was an exceptional sale rep. She went above and beyond to make my customer's experience one of a kind. Johnny was a true professional. He made sure all of my questions were answered. Thank you guys! Thanks to Mark Roselle for working on my deal. Thanks Sam in finance for your help and patience!

BEWARE... We recently purchased a low mileage special edition 07 Chevrolet. A check engine light came on so I wanted it to go to a reputable dealer to be serviced. I knew they would be expensive, but felt it worth the investment on this vehicle. Services were expensive relative to our other service center but we authorized repairs based on prices provided over the phone, including total drive out cost. We were very surprised by additional charges in excess of $200 when we picked up the car. They offered lame excuses but would make no adjustments. We were forced to pay and are now working with credit card to contest charges.
Adding insult to injury, it soon became apparent that they sold our info. Within days our mailbox began to fill with extended warranty offers from everwhere, Onstar and satellite radio offers. They are still coming more than a month later. We purchased from a private seller, so there is no doubt about who sold our info.
I am overwhelmingly disappointed in what I thought to be a fine, upstanding, reputable dealership. I will never step foot on the grounds of any Jim Ellis dealership again, even though they are so convenient to my home in Dunwoody.

I absolutely love my equinox from Jim Ellis!! The process was extremely easy. Mario Moreland assisted me and he was amazing. He made me feel comfortable about the whole process. I was in and out in less than 3 hours. Making this the easiest and best car buying experience I've ever had!! I'll be sending everyone thier way.

This service shop is a perfect example of what bad leadership looks like. Lack a sense of urgency and repeatedly lack of follow through. They don t manage the experience. If you are expecting a call at 3 etc it will not come. It takes painstakingly long to drop off a car. If you value your time go somewhere else. I am a patient person. This is based off 4 experiences.

Difficult to work with. Zero communication between departments. Kept me waiting for hours and made multiple mistakes. Trying to communicate with them afterwards is near impossible. All they want is your money.

Vladimir is an excellent service advisor! He listened to me while I was explaining the problems I had with my car and he was able to get my car done the next day and even offered a car rental while my car was being serviced. I would totally recommend him.

Jeff Woo on the other hand is a horrible service advisor. He was just talking over me and wouldn t listen to what I was saying and was just too confrontational. Everything he was saying he couldn t do, Vladimir was able to do. So I ended up switching to Vladimir. Jeff is the worst service advisor to have.

Went to get serviced: oil change, tire rotation, etc. I was in and out. No long wait. Love working with Jerry. He's the best!!!

I've trusted Jim Ellis with all my vehicles dated back to 1989. Owning performance model vehicles can be expensive but the guys over there sure know how to take care of your needs. My service guy Vlad offers the best service time after time....... Go Ellis!

Vladimir, Jarod and the parts dept have always been very thorough and efficient with helping maintain my ZR1.
Great team experience.

I didn't appreciate being lied to get me to come. That wasn't needed when someone is looking to buy a vehicle. Then the lies being told to my face. So I will not be buying a vehicle from this dealership.

Out of all the dealerships that I visited in Alabama, I got the best deal and satisfaction from Melissa stoute, a very knowledgeable and honest salesperson.

After giving them bad reviews , they still don't have courtesy to follow up. When call and left messages for supervisor no one call backed and followed.

Very helpful sales staff, we had to go to Jim Ellis Preowned across the street, but that was not a problem at all.

Great service and my appointment was on time without no delay

Jim Ellis is well oiled machine. I loved my appointment setter Elisa she was great and my service gentle man Robert was awesome. Thank you for the great service!

The staff here at Jim Ellis Chevrolet are really supportive with helping re establishing credit, they made me feel right at home .

I work there and the service is excellent from service, parts, and sales

I've been dealing with them for the last couple of years and I always seem to have an issue. One time I went because I had coolant leak and wanted to know how much it would cost to fix. I was told they wouldn't know without doing a diagnostic test which was a over $100. They took about an hour and a half to do the test and told me what all was wrong with my vehicle. The total would have been around $200 bucks to get it fixed but everything was under warranty so I just had to pay for the diagnostic. I agreed for them to service the issues noted. Another two hour wait and the rep comes back with a deep sigh and sad face saying unfortunately there was a totally different problem with my car--this time, something was broken and that it needed to be fixed or else I wouldn't be able to drive the vehicle. This broken part was upward of $400. This was a red flag to me because 1. You just did a diagnostic-- the entire point of doing one is to find any potential issues with the car, yet the test didn't tell you about this MAJOR problem??? 2. You tell me that this issue wouldn't be covered under my warranty. Why not? My warranty covered any internal issues that kept the car from functioning. The warranty should cover it. 3. I DROVE THE CAR THERE, without any major issues. I Immediately see this as a ploy to get me to pay the dealership SOMETHING out of pocket since my warranty covered everything else. It appeared to me that if the broken part on my vehicle wasn't discovered during the diagnostic test, then it was broken AFTER the test. I'm sure one of the mechanics broke it and they were trying to pass the cost off to me. I told him, I only agreed to the service that he told me about after the test and if something is broken then it's going to have to stay broken because that was never mentioned to me. He goes back and forth out of the lounge, I guess pretending to talk to someone, offering me a slightly lower price. Considering I wasn't budging with paying extras he finally said they'll just eat the cost on it because the vehicle won't run without it. Now I've been to several mechanics and NEVER had any of them decide to absorb $400 on ANYTHING that was supposedly the "fault of the customer". They tried to rip me off yet I wasn't falling for it so they gave up. I've also had a separate issue with their sales department . I was cold called by a rep who wanted me to do a trade in. After giving me the details she said she had to check my credit to see what my payments would be if I was to refinance. I told her I was not interested if I needed to do a credit check as I was in the process of repairing it. As a last ditch effort to get business she promised that she would do the calculations herself to get a range of what I'd might pay, that way she wouldn't have to check my credit. She said to make sure she got my info correctly she would send me a link to fill out my details and it would come directly to her and I agreed to do so. She called me back giving me some numbers and I decided I wasn't interested. About 30 minutes later I started getting notifications via email that I had hits on my credit, as this person had essentially shopped my information to banks trying to get the payment information together. I was pissed. Naturally I emailed supervisors and I got the brush off essentially saying when I filled out the link that gave them permission to run my credit. Total scammers. The only reason I didn't rate this a one star is because they do send coupons for oil changes which are relatively cheaper than going anywhere else. With my last oil change the rep just seemed like he was annoyed by my presence and was a little condescending when I inquired about the shuttle. Then he went off to get my paperwork and it was like a light switch went off. His whole demeanor changed. He was suddenly pleasant and very accommodating. This continued when I came back to get my car. At check out I saw a sticker on my paperwork that I was selected to fill out a survey on my visit. That's probably what brought on the sudden "customer service".

took two days to get an estimate on my airbags, and then i was promised my car would get a body work estimate and i ended up take my car all the way to the body shop myself and it only took them 5 minutes to give me an estimate, completely lazy staff i swear

Car purchasing can be a stressful experience, but Kalo and Terence worked hard to win my business. The group at Jim Ellis are very professional and customer service focused. I truly appreciate those traits. I highly recommend this dealership

I have had poor experiences with other Chevrolet dealerships before so when my A/C went out I took it to a third party shop. They told me it was an electrical issue and recommended that I take it to a dealership. I called around and made an appointment with Jim Ellis because it was the earliest I could get my car seen. My appointment was for a Thursday morning. When I dropped my car off they let me know that they were backed up and they might not get a chance to look at it that day. I'm not sure why an appointment was available if they didn't have the capacity to look at it, but I was trying to be optimistic and hoped they would be able to look at my car the day I dropped it off. I let my service advisor, Steve, know what the other mechanic had said but he was dismissive and told me that it probably wasn't an electrical issue and that's why they don't recommend going to third party repair shops. I did not hear from anyone until the next day and well into the afternoon. I called and left a voicemail and it took awhile to get a call back. When Steve did reach out it was to let me know they were finally looking at my car and they would let me know when they figured out what the issue was. A few hours later I called again to no answer and when he called me back he told me they had found the problem but needed to price out the repairs and he would call back with that information. It turns out that the first place I took it to was correct and it was an electrical issue so the initial condescension was unwarranted. I did not get a call back that day. The following day was a Saturday, I called first thing in the morning for an update and did not hear back so I reached out to the service department directly. The young lady I spoke to told me that Steve wasn't in and that she would email the service manager, Brandon, to let him know what was going on and hopefully he would reach out. He did not. Since you are closed on Sunday, I knew I wouldn't hear from anyone until Monday. I called three times Monday morning before I spoke to anyone. When I finally talked to Brandon, he assured me that he had just spoken to Steve about my car and he would be reaching out shortly. He did call back soon to finally give me an estimate after having my car for five days. Ultimately, I decided not have the repairs done at Jim Ellis, at this point I was so frustrated and tired of the poor communication. Steve said he would get everything finished up and send a Lyft to my office to pick me up so I could come get my car. That took another 2.5 hours. When I got there, the valet got my paperwork and took me to the cashier, I'm not sure if that is typical but I felt I was being brushed aside since I chose not to have the repairs done there.

Melissa Stoute, the new sales rep, she was absolutely amazing. Me and my boyfriend were not expecting to trade our car when we came in. However; we ended up trading it. She was calm, patient, understanding and just overall a delight to be around. We are definitely happy with the new Chevrolet Trax. She deserves a raise. Especially dealing with someone like me, lol. I can definitely be a brat. Kuddos to her :-)

Easy to deal with both the sales staff and management.

My mother was in search of a SUV that would work for her commute and family life. Reggie Stagmaier recommended the Chevy Equinox and provided us with all of the information we were looking for regarding the features of the vehicle. We will definitely be returning to Jim Ellis to work with Reggie when it is time to buy.

Customer service is something that I value. Our salesman, Dino was second to none. Not only was he super knowledgeable but he was attentive to ALL of our needs and concerns. It was VERY obvious that he is in a position that he truly cares about. We were thoroughly impressed with his level of expertise and honesty in all situations. Dino threw up the 'alley oop' and Brandon slammed dunked it. Brandon was more than helpful but also very knowledgeable as well. We have already confidentially shared this wonderful experience with friends and family.
We will definitely be back to buy any future vehicles, without a doubt.