came to get an oil change and rotation, left with ...

came to get an oil change and rotation, left with an oil change , no rotation a broken
lug lock to remove the lugs with, tire pressure light was on when I arrived , still on now
I have custom rims on my truck. Check the history I get my oil change & tires rotated
at Jim Ellis all the time. How my lock for my lugs get broken , no answer. UPSET !!!!!!!!!!