This location NEEDS to have organized scheduling a...

This location NEEDS to have organized scheduling and better customer service. It is not ok to overbook customers with appointments. Also some need to realize and understanding how valuable time is. I had an appointment just for a DIAGNOSTIC and was told my vehicle may or may not be looked at that day and I need to leave my car possibly up to a few days and no courtesy vehicle could be given on my 2018 SUV because they are swamped and don't know when they can get to my vehicle...and no empathy for the inconvenience. Not acceptable for just a diagnostic. Also, this is not the first time this has happened but definitely my last time coming to this location. I took my vehicle to another Chevrolet dealer and was seen the same day and was in in out in less than 2 hours.