Finish line in jackson, Mississippi have poor customer service. They dont ha e enough staff and too many attitudes. Finish line didnt have my shoes in stock so, they order online. They told me my shoes will be here 3 - 5 business days. I never received my shoes. I called finish line my shoes never left the warehouse. I called customer services asking for a refund or could they ship overnight. They couldn't ship overnight. I contact corporation office. They will refund me money back in 3-5 days. I never received the shoes. I willnt be shopping at finish line again poor service in the store and customer servics.
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I contacted corporate 4 times about how I was treated at the Elyria Oh store. I never got a call back from the regional manager I called back to speak to someone in a higher position and every time was told someone would contact me. I have been trying for about 3 weeks. Poor customer service from corporate office. One time I was put on hold for nearly 15min. While they checked on a contact for me and then they eventually hung up my call. Who wouldn't get frustrated. It's all ok when you are spending your money but other than that they don't care anything about you. Do yourself a favor and shop at another sporting goods store.
Received my order exactly 21 days after it was placed and 20 days after I received an email saying that it was shipped. I am beyond disappointed that there has not been any consideration on crediting this purchase for all of the hassles, lies, and no communication that I had experienced.
I was contacted by a member from the "Customer Care Engagement Team" initially to discuss my experience since I left a poor review about my shopping experience, but they never followed up with me despite me trying to reach out via email several times. No one in customer service seems to want to listen or attempt to correct an evident failure on Finish Line's end during the 2018 online Black Friday shopping experience. Again, this was a truly disappointing online shopping experience from start to finish.
Customer Service was so helpful . I was insterested what tye of cushion insoles were available . I was happy when I was given information on what they were made of (it makes a huge diffrence ). I was however , not able to make a purchase at the time . I will shop with Finish Line in the future. Thank You :) to Jessica for your time!!!
I worst place to make any purchase. They do not stand behind their product. I purchase shoes for my son 3-7-2016 and tried to return them on 3-8-2016 was told that they did not have another 12, I could try another size or spend more money. Went back today 3-18 because my son can't wear these shoes they have a bump in the button that made his foot raw in 20 minutes. I asked for a refund they refused asked for a manager and he would not give me his name when i said i want to civil sue the company. I am hoping this will get a response so i can file papers Monday.
This company is a joke who does not care one iota about your business, as other reviews have already indicated. They take your money and tell you lies about shipping and ordering and then give you the run around. Customer service is a joke. They are foreign and have 5 canned phrases: "are you a member of our loyalty program?" "Thank you for choosing Finish Line" "is there anything else I can help you with?" "let me put you on hold for 2 to 3 minutes and call the store where your order is." Ironically, none of those statements is real. They don't care. I have been on the phone for about an hour either on hold or being lied to and there is no way I'm interested in their loyalty program. My end result: we will send you a $20 reward coupon for your inconvenience and we have cancelled your order. But since you paid case, it will take 1 to 2 weeks to get your money back to you. I said how about you take that $20 and put it toward sending me my money back sooner. The fake supervisor will "see what he can do." yu huh. Ill probably never see it again.
The customer service I think are idiots hired as a game to play with the consumer. I order a pair of shoes and couldn't even get a notice saying they didn't have them in stock. A week later called and more none sense.then reordered a different pair if sneakers and got 2 different sizes. I just don't get the incompetence they have and how ignorant a company so large can be. Straight bullshit
I order two pairs of shoes on 07/18/2017. I received the order on 07/24/2017. One of the pairs had two right shoes. I contacted the company via email and was sent a return shipping label. The representative asked if I wanted a replacement order or refund. I responded to the email stating I'd like a replacement. On 07/26/2017 I used the label to send the mismatch pair via UPS. On the same day I received another email with conflicting information stating I would receive a replacement once my return was received and also that a replacement had already been sent and I should receive it within 4-6 days. Because of the confliction, I emailed back stating I would rather have a refund. A "Clarence" responded stating it was too late because the shoes had already been processed and expedited. On 08/01/2017 I verified with UPS that the mismatch pair had been received by Finishline. I received no confirmation from Finishline that this was the case. On 08/04/2017 I emailed again stating the replacement order had still not arrive. I received no response. I emailed yet again on 08/06/2017 requesting a response from customer service. That same day a "Sheila P" responded stating the mismatch pair I sent back was received on 08/01/2017 but the replacement order was still in "processing status". Her exact wording is as follows, "Please be informed that it may take within 4 to 6 business days for Rush Shipping via UPS. The fastest that the replacement order fulfilled, it will ship via 2nd day air shipping." Once again, the information is conflicting and confusing. I have now been lied to three times by the company and feel that I am being scammed. I have attempted calling as well, but am put on hold while they "search for my order" only to be hung up on. After reading other reviews and complaints, I have discovered that many many others have experienced this same type of circling around customer service.
Made a order. It got canceled after a week with no explanation. I call customer service and they hung up on me after a 30 min wait. They didn t call me back and they had my number because they confirmed it. Terrible customer service. Waste of time. I won t deal with them again
Recently made an online purchase of a very high profile basketball shoe. Of course Finishline sent us the wrong size.Upon calling them and telling them they made the mistake they offerd me no solution besides a refund. My sons xmas present is now ruined thanks to finishline.DO NOT DO BUSINESS WITH THIS COMPANY IN REGARDS TO HIGH PROFILE SHOES.
I've been trying to contact them for over two months about fraud on my credit card. I call and always get some out of the non speaking out of the Country/ English person that doesn't give a crap about what I have to say and doesn't want to help at all. I get transferred several times and then disconnected on. This is a joke and I will be seeking legal advice due to fraud purchases on my account!! If you want people to be able to continue service hire people in states that can understand English/talk it and know how to be polite and respectful with a good customer service attitude!!
I would really appreciate if my account NOT be charged over and over but now I'm going to have to go thru changes my information due to this stupidity!
I will never recommend no one to your store/website ever period! Your a JOKE and RIP off!
The WORST customer service EVER. Ordered a PAIR of sneakers for my daughter, paid for expediting shipping, received 1 shoe. Called and was told the other shoe would be sent via next day mail. 6 days later no shoe and no one can tell me where it is. Store managers refused to give me a tracking number to try and track it myself. Got the run around from customer service and the store managers. I was given a refund to "satisfy" me.
if I could rate it less I would iv called my corporate all ready and there closed on weekends worst customer service I've ever seen they were rude I won a raffle and they sold my pair before it was 930 and the raffle pick up ends at 1200 in fine print can u say law soot
I ordered apparel online and had it shipped to the store, the money was taken out of my account and went to get the things from the store and they said they were out of stock. Terrible customer service and rude workers
I am livid to say the least. My husband ordered shoes 12/16 that unfortunately were lost or stolen (still didn't get a straight answer). I called on 12/28 to request further information based on tracking saying it "was undeliverable" and that later showed to be a waste of time. I stayed on hold 50 minutes(which I understand with it being holiday season) and the representative advised package was"stolen/lost" but will issue refund. She advised that refund will be 5 days. At that time I asked if there was any way to expediate refund or if they can issue a store credit or gift card but she said that was not an option but I can "rest assure" it is being done. Fast forward 5 days, Jan. 2 2016 and I check my husbands acct. and no refund so I decide to call to ATLEAST make sure it is just a bit delayed. Unfortunately, that was not the case and the refund or record of order discrepancy was not shown. Representative then provided the same options as I had 5 days earlier, a guaranteed refund. I apologized to the rep. (as I know this is the script they are provided) and requested to peak to a Sup. or Manager. And the reason I asked for one ,wasn't to complain abut my current rep. but most importantly receive an email confirmation that the refund was actually being issued this time beng the rep. advised FinishLine does not provide email confirmation and only her name and batch # can be provided. The previous rep. provided me with that same info. and nothing was able t be retrieved with that so I didn't have confidence that this time it would be done. She provided me with a gift card option for inconvenience but no superior was available both times I asked for one. I then asked the same question if an insta-giftcard can be provided as an insta-giftcard can be purchased online. She said she would check with her superior ( funny how they are "available" for her question shortly after, right) and after a few came back and said unfortunately they can't. I'm 50 minutes at this point so I decided to trust in the process this time. She provided me with her batch # and "name" so let's see how it goes.
I think every complaint should go along with a recommendation. This is all could be avoided with a simple email that refund is in process. I don't know if you can check how many times we order from you but it is a shame that the first time we have an issue it isn't being addressed correctly or any urgency.
Recently ordered a pair of slides, socks, and sneakers. Order arrived next day with my name/address/etc on shipping label. When opened box, it was a completely different order of three pairs of sneakers. Contacted Finish Line and was asked if I would drive the items to the nearest store. I declined and indicated I just wanted my order. A shipping label was forwarded and I returned the items to a UPS store. FL had told me a replacement for my order would be sent out. Several days later I had not received any confirmation a replacement order was sent. As noted, I ordered 3 items and they were all being shipped separately. I inquired as to why I had no confirmation that a re-order had been submitted and was told they would not ship a replacement item until the other items were returned. I was on the telephone for over one hour, they could not explain why my order was not being immediately filled, and I was not allowed to talk to a supervisor as requested. I persisted and noted why would I have to wait for my order for them to retrieve thee mistaken order from me (plus it was sent and could be tracked via UPS). Again no answer, more run around, and I decided I would like to cancel the entire order. They insisted I could not cancel at this time either, more back talk, and ridiculous excuses. Then I was put through to a "supervisor" that indicated they would be shipping out my order but needed time to make sure it was processed correctly. She indicated that perhaps they rushed the first order and that is why the error occurred. The customer service was horrific, they made an error and had no interest in resolving the matter efficiently, and had nothing but excuses. I may refuse the order if it every arrives, may have my credit card refuse payment, and will not consider Finish Line for any future purchases. ZERO STARS -- HORRIBLE CUSTOMER SERVICE.
Working with the Finish Line Youth Foundation on a recent KaBoom playground build was a great experience. Finish Line truly cares about the communities in which they operate.
The question is asked what did I like about it? Is this for real? I will never shop here ever again. I ordered just a tshirt in the beginning of November and it is now January and still have not received it. I have been calling and emailing finish line for a refund. First I get told ops ups never picked it up its still at the store so I asked for them to send it and give me a refund for waiting. I got $10 refund... OK sounds great was told by December 1st I would receive it well December 1st came still nothing gave it another day tracked my package and oh what does it say? Ups voided my package. Oh OK finish line... so I emailed them like a million times never got a response called the stupid customer service line and waited on hold forever. Never actually got to talk to someone cause the phone would just hang up on me. So I kept on emailing and finally after Xmas I get a response and I'm finally getting a full refund. .. well I thought... they gave me a partial refund so I email again because I am not paying Dr something I do not have now I have to wait even longer just to have a full refund. I will never ever shop here again. How do u a run a business like this? You know you aren't the only place that sells sneakers and tshirts right?
I placed my order July 24. It's August 22, I have yet to receive my shoes. I have called numerous times, and they all say the same thing, I should receive my order within 24hours, So disappointed with Finish Line. I give 0 stars !!!!!!
I ordered my shoes 9/19/15 and I still don't have them. On 9/22/15 they said they were shipped but there was never a tracking number and there still is no tracking number to the date. I talked to 10 different people and waited on line for hours after all the times I called in trying to get information about my shoes and there was always a different story and always a promise to follow up if in the meantime I didn't get hung up on which is terrible customer service. With the inconvenience of it almost being a month and still have no shoes they only gave me a 10.00 credit which I don't feel is right because I have spent so much money with finish line. On Thursday 10/8/15 Betty put in a replacement order but still no tracking information and all the people before who I spoke with why couldn't they have done that. All in all I'm still waiting but in the mean time they got my money.
I ordered shoes in the store on 2/28/2017, a week later I get email stating that shoes are out of stock. Went to store to receive my refund and they informed me that I have to call customer service. From there I have been talked to rudely placed on several long holds, asked to be connected to supervisors and was not able to speak with anyone. I have not yet received my money and or product. They sent a check out to a wrong address. Had I not called would have never known that I was suppose to get a check refund. The item ordered was my sons birthday gift. I have no gift or money to replace my sons gift. Very dissatisfied with Finishline customer service policy and refund policy that i was not made aware of when i ordered items in the store, and will not be a returning customer.
i entered for the raffle my ticket was chosen they called once and didn't leave a v/m unlike the ticket said they would. i asked to speak to the general manager and of course Anthony was unable but was able to relay a message through another associate named Jasmine that if the people didn't answer he went to the next person and didn't even bother to leave a voicemail which mean he disregarded the raffle rules for Finish line . Also i called back within a few minutes to see who number is was and it was a busy tone numerous times i called. finally two hours later i was able to get a hold of someone that told me they gave my shoe to another person. I will be calling corporate because the store manager didn't follow the rules that was stated on the ticket and i dont find this fair. Cumberland mall Ga
Wish they had 0 stars 1 star is too many, placed sn order and whie placing the order, I noticed that I order5the wrong size, I called immediately and was told thst they will try and cancel, a few hours later I noticed it was never done, I placed a new order and asked for them to cancel again, was told unable too, but I would get a refund once product was returned, have veen waiting on my refund for a month have to speak to customer service st least once a week and still no refund. Btw the sneakers I ordered were previously used. This company sucks. I contacted better business Bureau hoping they csn help.
FinishLine doesn't deserve 1 star. They don't deserve any. You are taking an approach to ruin Christmas all over America from what I've already read online and next to my own experience I understand why people are upset. I am livid to say the least. You sold me a product that you don't even have!!! The audacity. I didn't want to buy something you sold to someone else yet you took my money and aren't even sorry about it. When I called customer service not only was I barely able to communicate with your representative but she made sure to tell me a store had fulfilled my order and now "you're not getting it"... I wonder why she had a clear and certain answer yet no one reached out to me to inform me? What I find even more disturbing is that I have confirmation that your store is known for selling items in store at a higher price even after using the items to fulfill online orders. Isn't that illegal???? You can't sell 1 thing to 2 different people. I am going to make sure anyone who can read, any ears that can listen and eyes that can read lips know that it isn't worth it to spend their money at a business that will screw you over and ruin your children's birthday, holidays or any other special occasion and not even have the decency to apologize let alone contact you. I will tell every person I know to dump their FinishLine stock while they can still get anything off of it because it is worthless.
I have been AN EXTREMELY LOYAL Finish Line customer for over 20 years. 98% of the shoes that I've purchased are Air Max and some Jordan's for my sons. Over the past 2 years I had not received ANY of my Rewards Circle Coupons. I'd been in the store several times til they told me to call the 1800# and they'd take care of it because they are good with loyal customers. I called and called and never got anything accomplished. So in Nov I called again knowing that I had spent SEVERAL HUNDRED dollars over the last year or so. The lady I spoke to said oh wow you've not been issued anything since 2016 because of a technical error, that they'd straighten out my card and that I was owed $240.00 in rewards because I spent over 2000.00 in the last 2 yrs and the 2 they never sent me for my birthday. I said great it's about time. She told me it'd take 3-5 days with tech support to fix my account but that my coupons would be sent out. I gave it about a month and checked back and it was still a working process. It's now been nearly 3 months and NOW they are telling me that I am only going to get $60.00 in rewards that it's their policy to only allow that amount in the time of my last purchases and that they were sorry. I'm thinking no that's b.s. I'm owed a pair of damn shoes since it's their "admitted" fault I never received my stuff even after my several contacts to them to get this fixed. I spoke to 3 different people today and the supervisor was the worst. Not only could I barely understand any of them but he literally basically just told me I was S.O.L. that they have a policy they have to stick to and I'd only get the $60. I've got over 10 pair of air max in my closet right now and I'm no longer going to shop at Finish Line EVER Again. I've always given this company props for service and shoes etc but now I realize it's all garbage. I want a corporate #!!!!! I would literally give NEGATIVE STARS AT THIS POINT.
Very Frustrated for the past 3 days on returning my money back into my bank account. Representatives were professional however the process was frustrating after not receiving any type of refund. Finally I got in contact with someone that had empathy and was able to rectified my issue. Please work on better customer service phone line and especially on the same day without having an automatic voicemail especially when there is no product and you charge my account!
Order shoes and never got them. So I called to speak to a supervisor to check on order never spoke to any. The business that finish line conducting with its customers are very poor.
TERRIBLE! Please please please do not shop here! I got my shoes and they were two completely different shoes and it took me over a hour to get it sorted out. Not to mention the lady I talked to was not nice at all. As someone that buys online often this is the worst experience with a company I ve ever had. DO NOT RECOMMEND!!!!
I will not be shopping with finish line ever again , I'm stuck with 170.00 pair of shoes I can't return. I went and bought the retro 11, 72-10 and I wasn't even allowed to try them on before I bought them , after I purchased them , I tried them on in the car they didn't fit how I like I tried to return them and was told I wasn't allowed because they are Retros. But Before I even cash out for them I was told I could bring them back , been on the phone with there customers care line since Saturday for hours .... Horrible , won't spend my money with them again ,
Do NOT order form this company. My husband ordered sneakers for me for my birthday on May 23. On May 25 I recieved and email confirming that they had shipped and a tracking number for UPS. After a week, I checked the tracking that game me a delivery date. The delievry date came and went. When I tried to track them again, ther orderstatus changed from shipping to "A label was created". The company is IMPOSSIBLE to get a hold of. I tried chat. It wasnt working. I tried to call, I couldnt get throug. I emailed twice. After three weeks of trying, I finally got to speak to someone who said he'd re order and have them ship via two day shipping. The confirmation number he gave me doesnt work and I still do not have my sneakers afetr almost a month. BEWARE!
Trying to make an online purchase for the past 4 days. Website constantly having issues, unable to do check out. While trying to get my purchase there was a cyber 20 promo code going on for 20% off your entire purchase. Now that the website is up and working the promo code has expired and i can't use it to complete my purchase. Called customer service in hopes to resolve my issue and hopefully they would still honor the 20% off my purchase but instead got nothing but appoligies and i wasn't able to purchase the 5 pairs of shoes for my kids for xmas! Not a good experience, used to always het my family shoes at finish line, guess that will change. I will take my business somewhere else, where they appreciate it and make me feel like they care!
Awful experience with Finishline. I ordered a pair of shoes as a gift 2 weeks before the holidays and paid the expedited 2 day shipping. They never arrived despite stating delivered a day early.. then a couple days later finishline emails me that the shoes are arriving next day.. they did not. Whatever reason finishline thought it would be a bright idea to turn off chat and email customer service "due to the holiday volumes." So only leaving things to your call center staff and limiting hours is the best move when support need is most increased? I work too I don't have an hour to wait on the phone during my shift to talk tonsomeone.. it took nearly a month to get any sort of assistanc . Was advised 3-5 business days for a refund and on the 9th business day I was 3 more . Never buying from this company any.
I ordered a watch for my boyfriend for a Christmas gift and I never received it. It had been a whole 2 weeks after I had placed that order. So I called customer service and the lady said she'd send me a new one or whatever & that I would receive an email regarding the new watch coming in, I received a completely different email than what she said I was going to get. So I called again and was on hold for an hour. The first couldn't even speak English, and then the second person I spoke with said I would receive a refund. It's almost a month later since I placed this order and I haven't received anything. A refund .. Or the product. I will never place an order with them again.
Returned a pair of shoes and for a month they refused to refund my money. I called 6 times and they would state each time that the refund was issued. I requested each time to speak to a manager and each time the request denied. I will never spend another dime with finishline.
Order some Jordans for my Grandson they charged my account even though the shoe was not in stock and never notified me of the situation. It has been 2 weeks and no phone call or letter in the mail letting me know i was never going to get the shoes mailed out.
I placed an order for a hoodie, sweatpants and a pair of sneakers on 12-16-18. I received the sneakers and pants but never received the sweatshirt. I checked online on numerous occasions to determine the whereabouts of the shirt, but it only listed shipped . I called today, 1-24-19, only to be told by a customer service rep that the item was lost and not in stock for it to be sent to me. She stated I would receive a full refund. This Company should have recognized that the item was lost, and advised me, not the reverse. This was my last Finish Line order, because a Company that cannot follow up with me about my order status, does not deserve my hard-earned money.
INTENTIONAL SCAM ARTISTS!!! DO NOT USE CREDIT/DEBIT CARDS AT THEIR STORES. I went to buy shoes for my son last month. During the transaction, the cashier said "You will receive a free six month subscription to Sports Illustrated with this purchase". I shrugged my shoulders and said "ok" and went about my day. Within a week, I began to receive Sports Illustrated Kids magazines (my sons are adults...no kids in my house) as well as Sports Illustrated magazines. Then about six weeks after shopping at Finish Line, my credit card company notified me (via fraud alert) that Time Warner magazines (Sports Illustrated) are trying to charge me $26.63 for a magazine subscription. I called the number to Time Warner who said that it is for the SI Kids subscription, which I NEVER asked for.
So this 'company' shared my credit card information with a third party (never authorized such) who just took the liberty to begin charging on my credit card without my consent. Why would a company do this? This is VERY, VERY shady. I called and spoke with an assistant manager who said the cashiers are supposed to tell you that you will be charged (NEVER EVER did). So obviously, they are taught and trained to lie to customers. I asked to speak to the store manager Lauren, who was too chicken to call me back. This is despicable behavior. You trust someone when you purchase something and they charge things on your credit card without your consent or knowledge. I will never, ever, shop there again. I actually am fearful of who else they may share my information with.
And, by the way, if you do a quick google search you will find that there have been thousands of complaints dating back a decade, but obviously they don't care enough to protect their customers. They need to sneak things onto your credit cards to make money. Thank goodness Chase called me and alerted me right away (they know it's a common scam) so I can have the charges disputed and reversed.
How do Finish line sell shoes at two prices on line but if you pay the full price they will cut the shopping out for you and then the Supervisors can't help you out but they can take the shoe's down after you call in. I will know longer shop at Finish line and I will know longer tell people I know to shop there !!!!
Gave clerk shoe in hand to go and pull the shoes I wanted..Got home not the shoes I wanted not even close. Called manager "Matt" ytold not their procedure to check if correct...That's customer service????
Placed a order and a full 9 days later they cancel part of the order, however the items showed on the website available and in stock and in real time inventory from what I was told by customer service. The prrices went up, bait and switch going on there.Terrible service, no way to do business with.
I ordered Ultra Boost in true green size 12. They were available in size 12. Placed the order got confirmation a week later they cancel saying not in stock. This is the SECOND time this has happened to me with Finishline and I m never use them again! I ll be contacting BBB as well. This is ridiculous. Don t put an item up online if it s not in stock. I really think an employee took them for themselves as it was a limited colorway.... unacceptable!
1 star -only because I have to!! PLEASE READ IF YOU SHOP ONLINE AND DON'T WANT THE WORSE SERVICE OF YOUR LIFE DO NOT SHOP WITH THEM!! I would never suggest ordering online from them!! Customer service to corporate customer service sucks!! I order a pair of Nike Free 4.0 waited 7 business days just to receive the wrong shoe and no one could help me out. It came down to me going into a store from them to put me on the phone with customer service to tell me they will refund me with a check 5-7 business days when I paid with my credit card. This company is a joke!! I suggest you get your money back or shop else where. Any other company puts the customer first and it's not just about numbers ( productivity ) and the customer really does matter!! Here I have had the worse experience of my life!! I was a reward member as well and I will not be shopping with them ever again. They honestly deserve no business! !
I place an order on Friday the 18th, By Monday the 21st I received an email telling the order was processing and shipped on the 20th. I was prompted to track my order on Finish Line site but all that was stated was that the product was "Shipped" again No Tracking #. By Wednesday I still have not received a "Tracking" number, So I called the "Customer Service" and after 28 mins. I was greeted by a representative from the "Philippine". After 20 min. of communication barrier, the Rep. advised they would call the store in which my shoes would be sent from. The passing of 15 more mins. ended with the line being disconnected.
I was greeted with this same experience two days later and again the following Tuesday (The day I am writing this review). After 11 days I feel as I was taken advantage of and I hope other can advoid the frustration and the time lost while on hold as "Customer Service" will be right with you as "Your time is valuable" BS.
I would leave zero stars if I could. I have had nothing but problems with this company since I began shopping there less than a year ago. In store most of there employees had a ton of attitude and seemed annoyed to answer questions or help me at all. I bought a pair of shoes through them and tried to returned them less than 24 hrs later with the receipt after finding the pair I really wanted at a different Finishline that had an employee that actually helped me. They tried to tell me that I had worn them outside and not just around my carpeted living room and they couldn't be returned. After fighting them on the issue I finally received store credit but it wasn't even from the store I purchased them from. The second store let me return them knowing I had bought the other shoes since the first store lied and told me they didn't have what I wanted at any Finishline. They were just to lazy to put it in the computer and look. Months later I purchased some insoles online (the only ones I found that help). I had a $10 gift certificate Finishline sent me for my birthday but when I entered it into the order it just kept telling me it was no longer valid(it was and yes I rechecked the #). It was late in the evening and I really needed the insoles asap so I bit the bullet and purchased them with out the $10 off but I wasn't thrilled. After entering all my info I placed my order and took a screenshot of the final page telling me my order #, the product ordered, the date I would be receiving the insoles and Note containing my email address saying I would receive an email once the insoles shipped. 8 days later I looked up my order # on the Finishline website to see where they were in transit and it told me there was no order # matching what I had. After talking to customer service through email and on the phone the only answer I got was that my order didn't go through but they couldn't tell me why. All my info was correct and I had the $. They couldn't even find anything matching my order # or anything on my account(and I'm a reward member). They told me if I didn't get a confirmation email then my order didn't go through when I clearly have the screenshot telling me it did. I asked why I didn't even receive an email telling me there had been a problem with my order and they just kept telling me I never had an order. I got nowhere and now am contacting corporate. For such a large EXPENSIVE company they don't seem to be able to figure things out. Considering it's not my first problem with the company and I see several negative reviews I'm not sure how they are even still in business if this is how they do it.
I will never ever buy anything from this company ever!!!! we placed an order online and they told us that UPS never picked it up. so they had canceled the order and reorder the shoes we wanted. well they were on back order and they canceled the order and issue a refund, that was going to take 5-7 business days before we got it. well after a few weeks I called back and they advised me that the refund did not go through and had to resubmit it. and tat will take another 5-7 days. Two 9 days later I called and I was advised that the refund did not go through again. UGGGGG!!!. so we are still waiting on our money and its been over a month now. This review is making me give a star but I did not want to give them anything...........
Finish line SUCKS. Worst experience ever I even ordered 2 pairs... Actually was in store and they tried screwing me into purchase the wrong asics. They didn't realize I'm a asics nut and that's all I wear. Try to tell me the GT4000s are the same shoe as the Kayano 22.. Anyhow gal says, no problem I can order and have them sent to you. I then receive 3 days later(today) the wrong size and some Flash yellow shoes instead of black. Huh??? So I call customer service, and now I don't blame the lame ass call center they have hired to do their customer service I blame the corporate joker that has the title over customer service. They wouldn't help me, said that they can not send me the right shoes and that I would have to make 3hr round trip to the closest store to exchange, oh and they don't have them so then again I will have to wait 3 days to get em and then hope and pray they don't screw it up again. Seriously disappointed in this company for their lack of service after the sale. It's one thing to be a company that can put a store up in a mall or even make a website but a completely another when you actually take care of the people that pay your mortgages, feed your families, and keep your lights on. Oh and enjoy your vacations this year on the hard working folks of the USA. Did I mention that it's bad enough your selling products all made my kids working in sweat shops across underprivileged countries, you could at least make sure the people buying it are taken care of. Oh and I'm sure while reading this you are thinking I'm some damn troll that uses all this social media garb as a crutch but you would be wrong I am a hard working American that appreciates the simpler side of life in my country home in the middle of nowhere. Never spent a moment on any of this, I am just that upset at this time. And if you really care I would appreciate some contact. Thank You
I will never order anything from finish line again. I originally placed my order on 12/9. First they sent me damaged shoes so I have to request to exchange them. Originally told me they would be here by 12/19. Shoes were never shipped out. The shoes I returned for the exchange were delivered to them on 12/17, still no replacement shoes sent. I called them everyday this whole week with no one helping me. Every time I ask to speak to management no one will transfer me. No response to emails either. I have been promised by 6 different people that the shoes would be here before Christmas, don't worry they said. Now it is 12/21 and guess what? No shoes have been shipped. I called again, a different number this time, and now I am hearing, your shoes won't be here by Christmas! This company is a complete joke, you do nothing to help your customers and fulfill the promises you have made to them. I ordered shoes well ahead of time for a Christmas present and now I won't even have the shoes I ordered because finish line does not quality check the products they send out and does not care to keep the promises they make. Adding 88 points to my rewards so I can have $20 off another purchase if I make that purchase within 30 days makes up for nothing. I just wanted the shoes I ordered on time for Christmas!
This is the worst company i have ever delt with online. They charged me twice for the same pair of shoes, once for a pair they canceled the order on becuz it was out of stock, and twice for shipping and handling. I have waited HOURS , and DAYS to get a representative on the phone. And they have all been EXTREMELY rude and unhelpful. They don't care about you're time or apparently your money. Twice a supervisor was supposed to call me back and it has never happened. They said 3business days to get my money back to me. And it has been almost 2weeks. This is bullshit. I will never use this company ever again
I ordered an e-gift card as a Xmas gift. Received conformation. Several hours later received an email stating they are unable to complete the transaction. I checked my bank account and there is the money pending. Called the joke of customer service. 1st I had to call another number(which she gave me the wrong number) to get to the gift card number to call. I wanted to either get the gift card or have them release the hold of my $100. All i got was an insecure apology; and she kept repeating it will take 3-5 business days to refund my money. Obviously I have no card or money. What the rep suggested was to go buy another card while I'm waiting for the refund. Now they will have $200. Not acceptable. She would not give me a manager or give me the corp number. Then she hung up on me. Called the other cust service number again. He would not give me the corp number. Then he hung up for me. Never, never again will I shop at this place. I understand why the ratings at all rating business is so low.
I am beyond frustrated at Finishline to the point I will not shop anymore with them. I was online waiting for 3 hours to get the Jordan 11's that just dropped. I finally get to checkout and entered 3 different credit cards and the site kept saying unable to process however somehow it went through 5 times to one of my card, 1 time from my debit card and 2 times from the other card and yet I am here with no actual order. I had to call and cancel all the orders that went through to my cards because it kept charging me but on the site kept saying unable to process my card when i checked millions of times every single card i entered the information was correct. I am beyond furious and need this addressed as I will be contacting the corporate office as well. If something is not done I will never shop again with them. I went through so much running around with my cards cause every one of them kept thinking its fraud and here I am still with no actual order and no sneaker!
Your Finshline App is trash, always crashing. Corporation brand the size of Finshline should have technology in your back pocket. No need to send early release message to members, when your app takes a dump during check out. SmFH.....
Bought a pair of Adidas tennis shoe spent close to $200.00. Few day after the shoe was defective, bought it for and exchange, and I was honest when they asked me if I wear them out, they couldn t tell the difference, but I said yes. They toll me sorry no exchange or refund. You need to call Adidas your self. Be aware you try to support local stores, not anymore, I will order on line.
worst experience. poor product. the promised refund never showed up after over 3 months. congratulations, finish line, you win (but lose one of your customers).
DO NOT SHP WITH FINISH LINE.....They are scammers. I ordered some jordans which they claim the delivered but I never received the shoes. Their customer service has been impossible, all I get is the run around a ton of conflicting emails so I finally asked them to just refund my money and I can go somewhere else and she hang up on me. Shop at your RISK.
Finshline customer service is the worst they do whatever they can do avoid peoples problems with used shoes they send out online as I purchased $192 pair of shoes that was all scuffed and marked up and they say stuff they never honar such as they will tell you they sending a gift card and never send it
Very unpleased with the customer service, they was suppose to ship my sneakers out with 2 day rush. It took 2 weeks to get the sneakers, then when I got them. One shoe was white and the other was yellow. When requested to ship them back I was told, I would not be charged to send them back. I then had to pay $10 to ship them back. I informed them that I need the sneakers ASAP for work. Was told the new pair would be shipped out soon was they seen the sneakers was shipped back. Call two days later was informed that I would have to wait 4-8 business days after they received the sneakers and processed them. To get a new pair, I asked if I could get them express due to it being there mistake and was told no and there s nothing they can do, that s the process. Yet being a loyal customer to them and just spending over $300 with them in the last month. This will be my last purchase from them ever.
Don't EVER buy from Finish Line. 5 of my last 6 orders arrived damaged and customer service hasn't done a thing to make it right. Even the replacements they shipped to me were damaged. Finish Line is by far the WORST retailer I have ever dealt with.
On 6/5 cashier 0327339 from "Willowbrook Mall in Wayne, NJ" processed my sons online order on register #4, by packing 1 White and 1 Silver MISMATCHED Nike React Element 55 in a box, LABELLING the order as a successfully picked SILVER pair and proceeded to ship the box to us at our home address some 982 miles away. I called Finish Line to report the error on 6/12 and was told since there are no more Silver pair of those Nikes anywhere, that the money would be refunded to his account. It is now 6/23 and the $ has still not been transferred into the account. TODAY, I called Finish Line for the 3RD TIME, and was informed that although the refund <for the mismattched pair which cannot be replaced> has been "processed", it will not be transferred until 1) I securely pack the merchandise and take the box and return slip to a UPS Store and 2) the merchandise is recieved at the warehouse and processed, and 3) the bank takes an additional 3-5 business days to actually transfer the money back to the account. BUYER BEWARE!!! If you order from Finish Line then you too could be exposed to this THEFT BY DECEPTION. At no point has the company ever offered compensation for the lies, my time, and the serious inconvenience of our money being gone without a trace. We are FINISHED with Finish Line!!!
I give a single star to be able to give my complaint, today 8-17-2020 I was Finish Line of the Westland Mall 1777west 49th street Hialeah Fl 33012. I was truly abused by a store employee named (Yusleni) truly very rude disrespect to me person, marking comments in the form of a threat to me, offenses in short, very aggressive, the manager asked her to leave and she ignored, and I asked respect for my person and she continued. I made a complaint to the corporation I hope they don't have such aggressive and disrespectful people in this company
As an employee I can honestly say I love the company and am a true fan of casual and athletic footwear, mostly basketball. On the downside I'm dealing with a shitload of corrupt management. MUCH respect to the real manager who hired me for always being a quality manager.
When I first joined the company I enjoyed it very much. I spent 1 year and 5 months there while going through DM after DM and Store Manager after Store Manager. I became an Assistant manager while working there. The newest Store Manager was hired based off of no one wanting to take over the store that I was working in without having any knowledge of what to do in the position. She did not know how to do anything at all! My question to that was how do you expect to excel as a company if you don't even care about who you hire? Well, recently pending an investigation I was terminated by the company without an specific explanation as to why. All was after I told the DM about how the store manager goes on dates with sales associates, loses her keys, comes to work hungover, allowing family in the back room, allowing sales associates to do interviews, etc. Only thing that was told to me by the DM was that I was insubordinate to the new store manager and causing a disturbance, which was completely untrue. He told me that my actions of not leaving the store while asked by the store manager after telling him those things was insubordinate, even though he himself told me to just go out on the floor and sale after she was upset when I told him, but still continued the termination process. I tried calling corporate, but they never contacted me again or responded to my phone calls. Now I'm hearing from some of the employees who still work there of mistreatment and they are nervous to go to someone about it because of what I dealt with. This company is very unprofessional and does not care about its employees.
finishline.com
