Dannys Girl

Review of Finish Line Corp

I would leave zero stars if I could. I have had no...

I would leave zero stars if I could. I have had nothing but problems with this company since I began shopping there less than a year ago. In store most of there employees had a ton of attitude and seemed annoyed to answer questions or help me at all. I bought a pair of shoes through them and tried to returned them less than 24 hrs later with the receipt after finding the pair I really wanted at a different Finishline that had an employee that actually helped me. They tried to tell me that I had worn them outside and not just around my carpeted living room and they couldn't be returned. After fighting them on the issue I finally received store credit but it wasn't even from the store I purchased them from. The second store let me return them knowing I had bought the other shoes since the first store lied and told me they didn't have what I wanted at any Finishline. They were just to lazy to put it in the computer and look. Months later I purchased some insoles online (the only ones I found that help). I had a $10 gift certificate Finishline sent me for my birthday but when I entered it into the order it just kept telling me it was no longer valid(it was and yes I rechecked the #). It was late in the evening and I really needed the insoles asap so I bit the bullet and purchased them with out the $10 off but I wasn't thrilled. After entering all my info I placed my order and took a screenshot of the final page telling me my order #, the product ordered, the date I would be receiving the insoles and Note containing my email address saying I would receive an email once the insoles shipped. 8 days later I looked up my order # on the Finishline website to see where they were in transit and it told me there was no order # matching what I had. After talking to customer service through email and on the phone the only answer I got was that my order didn't go through but they couldn't tell me why. All my info was correct and I had the $. They couldn't even find anything matching my order # or anything on my account(and I'm a reward member). They told me if I didn't get a confirmation email then my order didn't go through when I clearly have the screenshot telling me it did. I asked why I didn't even receive an email telling me there had been a problem with my order and they just kept telling me I never had an order. I got nowhere and now am contacting corporate. For such a large EXPENSIVE company they don't seem to be able to figure things out. Considering it's not my first problem with the company and I see several negative reviews I'm not sure how they are even still in business if this is how they do it.