I ordered shoes in the store on 2/28/2017, a week ...

I ordered shoes in the store on 2/28/2017, a week later I get email stating that shoes are out of stock. Went to store to receive my refund and they informed me that I have to call customer service. From there I have been talked to rudely placed on several long holds, asked to be connected to supervisors and was not able to speak with anyone. I have not yet received my money and or product. They sent a check out to a wrong address. Had I not called would have never known that I was suppose to get a check refund. The item ordered was my sons birthday gift. I have no gift or money to replace my sons gift. Very dissatisfied with Finishline customer service policy and refund policy that i was not made aware of when i ordered items in the store, and will not be a returning customer.