Jonathan Volpi

Review of Finish Line Corp

Received my order exactly 21 days after it was pla...

Received my order exactly 21 days after it was placed and 20 days after I received an email saying that it was shipped. I am beyond disappointed that there has not been any consideration on crediting this purchase for all of the hassles, lies, and no communication that I had experienced.

I was contacted by a member from the "Customer Care Engagement Team" initially to discuss my experience since I left a poor review about my shopping experience, but they never followed up with me despite me trying to reach out via email several times. No one in customer service seems to want to listen or attempt to correct an evident failure on Finish Line's end during the 2018 online Black Friday shopping experience. Again, this was a truly disappointing online shopping experience from start to finish.