Recently ordered a pair of slides, socks, and snea...

Recently ordered a pair of slides, socks, and sneakers. Order arrived next day with my name/address/etc on shipping label. When opened box, it was a completely different order of three pairs of sneakers. Contacted Finish Line and was asked if I would drive the items to the nearest store. I declined and indicated I just wanted my order. A shipping label was forwarded and I returned the items to a UPS store. FL had told me a replacement for my order would be sent out. Several days later I had not received any confirmation a replacement order was sent. As noted, I ordered 3 items and they were all being shipped separately. I inquired as to why I had no confirmation that a re-order had been submitted and was told they would not ship a replacement item until the other items were returned. I was on the telephone for over one hour, they could not explain why my order was not being immediately filled, and I was not allowed to talk to a supervisor as requested. I persisted and noted why would I have to wait for my order for them to retrieve thee mistaken order from me (plus it was sent and could be tracked via UPS). Again no answer, more run around, and I decided I would like to cancel the entire order. They insisted I could not cancel at this time either, more back talk, and ridiculous excuses. Then I was put through to a "supervisor" that indicated they would be shipping out my order but needed time to make sure it was processed correctly. She indicated that perhaps they rushed the first order and that is why the error occurred. The customer service was horrific, they made an error and had no interest in resolving the matter efficiently, and had nothing but excuses. I may refuse the order if it every arrives, may have my credit card refuse payment, and will not consider Finish Line for any future purchases. ZERO STARS -- HORRIBLE CUSTOMER SERVICE.