Maria Teresa Almanzar

Review of Finish Line Corp

I am livid to say the least. My husband ordered sh...

I am livid to say the least. My husband ordered shoes 12/16 that unfortunately were lost or stolen (still didn't get a straight answer). I called on 12/28 to request further information based on tracking saying it "was undeliverable" and that later showed to be a waste of time. I stayed on hold 50 minutes(which I understand with it being holiday season) and the representative advised package was"stolen/lost" but will issue refund. She advised that refund will be 5 days. At that time I asked if there was any way to expediate refund or if they can issue a store credit or gift card but she said that was not an option but I can "rest assure" it is being done. Fast forward 5 days, Jan. 2 2016 and I check my husbands acct. and no refund so I decide to call to ATLEAST make sure it is just a bit delayed. Unfortunately, that was not the case and the refund or record of order discrepancy was not shown. Representative then provided the same options as I had 5 days earlier, a guaranteed refund. I apologized to the rep. (as I know this is the script they are provided) and requested to peak to a Sup. or Manager. And the reason I asked for one ,wasn't to complain abut my current rep. but most importantly receive an email confirmation that the refund was actually being issued this time beng the rep. advised FinishLine does not provide email confirmation and only her name and batch # can be provided. The previous rep. provided me with that same info. and nothing was able t be retrieved with that so I didn't have confidence that this time it would be done. She provided me with a gift card option for inconvenience but no superior was available both times I asked for one. I then asked the same question if an insta-giftcard can be provided as an insta-giftcard can be purchased online. She said she would check with her superior ( funny how they are "available" for her question shortly after, right) and after a few came back and said unfortunately they can't. I'm 50 minutes at this point so I decided to trust in the process this time. She provided me with her batch # and "name" so let's see how it goes.

I think every complaint should go along with a recommendation. This is all could be avoided with a simple email that refund is in process. I don't know if you can check how many times we order from you but it is a shame that the first time we have an issue it isn't being addressed correctly or any urgency.