Steven Rush

Review of Finish Line Corp

On 6/5 cashier 0327339 from "Willowbrook Mall in W...

On 6/5 cashier 0327339 from "Willowbrook Mall in Wayne, NJ" processed my sons online order on register #4, by packing 1 White and 1 Silver MISMATCHED Nike React Element 55 in a box, LABELLING the order as a successfully picked SILVER pair and proceeded to ship the box to us at our home address some 982 miles away. I called Finish Line to report the error on 6/12 and was told since there are no more Silver pair of those Nikes anywhere, that the money would be refunded to his account. It is now 6/23 and the $ has still not been transferred into the account. TODAY, I called Finish Line for the 3RD TIME, and was informed that although the refund <for the mismattched pair which cannot be replaced> has been "processed", it will not be transferred until 1) I securely pack the merchandise and take the box and return slip to a UPS Store and 2) the merchandise is recieved at the warehouse and processed, and 3) the bank takes an additional 3-5 business days to actually transfer the money back to the account. BUYER BEWARE!!! If you order from Finish Line then you too could be exposed to this THEFT BY DECEPTION. At no point has the company ever offered compensation for the lies, my time, and the serious inconvenience of our money being gone without a trace. We are FINISHED with Finish Line!!!