Very Frustrated for the past 3 days on returning m...

Very Frustrated for the past 3 days on returning my money back into my bank account. Representatives were professional however the process was frustrating after not receiving any type of refund. Finally I got in contact with someone that had empathy and was able to rectified my issue. Please work on better customer service phone line and especially on the same day without having an automatic voicemail especially when there is no product and you charge my account!