Airbnb Reviews

Dropped off a delivery from Postmates. Staff was really friendly.

The office is amazing. If you have a friend working in Airbnb, all them for a tour around the office.

Rogues, petty thieves. Under the new 2018 booked a trip and bought tickets for the plane. As a result, the trip was canceled money will be paid after 15 days! Here's how to celebrate the new year with airbnb !!!

Uses an email list to send unsolicited emails and since I did not express my consent and have received multiple emails after unsubscribing, this business violates the CAN-SPAM Act of 2003 Pub.L. 108 187 under Section 2, Clause 9 and will be reported to the Federal Trade Commission.

I'm nearly at a point where I want to go back to staying at hotels. I started using Airbnb 3-4 years ago and their customer service was absolutely amazing. An actual human picked up my phone call and took care of my problems. It almost looked as if they cared for their customers at that time.
I've travelled the world and used Airbnb all throughout the time and felt their level of detail and care have been tremendously dropping.
At least you know what you can expect from booking a room from Marriott. Airbnb should provide some sort of "guarantee", "peace of mind" or consistency when customers are dealing with the unknown. Airbnb doesn't own the properties. It is a service platform. If the platform doesn't give customers systematical guarantee, what they are left with is just stranger's house with uncomfortable encounters.

Airbnb nightmare! We got ripped off by a host named Harold that has a tons of units in the Mondrian Hotel SoBe. We looked through Airbnb guidelines and he breaks most of them. First off, all the photos in his ads were deceitful the first 14 photos were not even of the unit. We provided evidence to Airbnb - photos and videos clearly showing this. He also stated it was a Bay View room when it was not, we paid premium we want the room we paid for!!!! 2. There were roaches in the room, I sent in a video and photo. I have also reported it to the Miami Department of Health. 3. We never met the host in person, he sent me a rude message which I have pasted below. This message included "Very happy that you don't want to stay more as we don't want to host you more". Again, he is breaking Airbnb guidelines. 4. I contacted Airbnb, Anna was supposed to "help" us, she told us we should rebook another place for our vacation and that it would be solved by the weekend. We rebooked thinking we would get money back but we only got one night refund. The night we weren't even at the unit AND he lied saying we were there when we had already moved all our suitcases and luggage out. Awful experience. This is my last time using Airbnb. I have reported to the Miami Department of Health, I sent in a email to Miami State Officials about what happened and Harold's 24 listings. I am investigating hiring a lawyer to sue Airbnb. I do not recommend using Airbnb.

The room I rented was filthy. I left after one night, it was late and other accommodations were not available. This place is not up to the Airbnb standards and should be removed immediately. I have called Airbnb for 3 days wanting to talk with a supervisor, what they say is a "case manager". Still waiting!

First experience with Airbnb was great, since a so called technical issue popped up I cannot book any rooms, it's been three months and numerous call to customer service with absolutely no response. The worst customer service I have dealt with in 40 years in the airline industry. Think it's time to spread the word throughout the travel industry.

Airbnb Host Guarantee is no guarantee at all. We hosted a guest that lost a bike, even though we provided a bike lock to secure each bike, the guest did not use to secure. The guest admitted this through the Airbnb Messaging Platform. When I requested the funds from the guest, they completely ignored me, forcing us to escalate the request to Airbnb. Airbnb denied my claim, even though I had substantial evidence, file within the appropriate time frame, followed all of the rules and corresponded through the appropriate Airbnb Channels. The worst part of all of this is, if we had booked with this guest directly, had them sign our contract, I would have been able to charge them for the loss of the bike in the amount of $375. I trusted the Airbnb Platform and their Host Guarantee and I am now beginning to understand they will not honor this guarantee. This cost us our entire commission. Our homeowner's will make their money from this reservation, Airbnb makes their money from this reservation and we lose money because we understand what it means to take responsibility to protect our homeowners. I am now looking into other options aside from using Airbnb, as Guests damage items in our homeowner's homes on a regular basis and we cannot pay out of pocket for such expenses everytime. Horrible experience, I do not recommend hosting with Airbnb, Ever.

Poor vetting process. there are many fake listings and very poor incident response. lost trust for life!

You will be sorry. You can do better on your own . Just because someone starts another SW App means nothing. Like calling yourself a Dr ... hang up a shingle and yer it!!! HORRIBLE EXPERIENCE with these Sil Valley AHoles.

Buyer beware! Read all terms and services legal paperwork attached to this company that is out just to make a commission! Still battling with these people to get a full refund from the dilapitated feels disgusting place they claim was clean even though I sent them pictures. Be aware that they are not responsible for verifying anything that the host states to be true. Meaning whatever they claim is accurate verbally or by a one-time picture may not still be the case. Which is why I think they should be more like Google and TripAdvisor and allow the guests to post pictures of what is really happening at the current moment not the time of which they posted the fake picture.

still listing illegal rentals. businesses like these with no regard for local community, bylaws and regulations should be shut down.
ITS ILLEGAL TO RENT SHORT TERM IN RICHMOND BC CANADA.

Horrible customer service for guests. We need protection more than the hosts. We are the ones paying all of your bills and paychecks. I am staying with a terrible host, and where is Airbnb? There to listen, pretend they're helping, and passing me off to a "case manager" that never calls back. This company is a disgrace and should be ashamed or shut down for it's customer service. YOUR GUESTS ARE JUST AS IMPORTANT, IF NOT MORE, THAN YOUR--AT TIMES--TERRIBLE HOSTS.

Up coming soon that company well good service provider for costumers need and..I proud of Airbnb workers..good hard work and create a new ideas..

Not excited about the lying AirBnB. You re forcing owners into refunding and holding your own fees??? Shame shame

Tres mentes (Bryan, Joe y Nate) pudieron lograr, con solo entender el funcionamiento de Internet y sacar provecho de las oportunidades que este maravilloso #MundoDigital nos ofrece.



#TodoSobreAirbnb
#EscribiendoMiHistoria
#PlataformasDigitales
#VisitandoAirbnb

Customer service is horrible! Just wasted over an hour of my life on the phone with no resolve and no way to reach someone in the United States.

My Wife and I rented a yacht in Clearwater Beach through Airbnb. Advertised as "Modern Yacht in Paradise $195". We paid months in advance. We first flew to Miami to visit my mother in law and then drove 4 hours to Clearwater. We arrived to find that the owner of the yacht cancelled our reservation at the last minute. We spent hours trying to find alternative lodging. We ended up paying premium prices because of last minute booking of a hotel. We ended up in St. Pete's Beach with a view of a busy street. We spoke to representatives at Airbnb without satisfaction. They took away the opportunity to write a review on Airbnb's site regarding our rental/vacation experience.

Came here to see the airbnb sign and to take a picture of it, but didn't find any airbnb logo at the lobby :(

Non-existent customer service. Requested a call right after checkin when there were problems at a rental and never received a call. Requested a call a second time the next day and received a call from a rep who could only take notes, but who said they would escalate things have someone call me. No one called that day. The next day - our third when having an issue - we received an email saying our problem was resolved. They were never going to call us! So we requested a call again and when we spoke with someone they did not care at all about our concerns. We will do our best not to book with AirBnB going forward and recommend against it to others. We are very frequent travelers and this is the first problem my husband or I have had at a rental, and when we did have a problem, AirBnB didn't care at all.

Although the part of their system that works, works well. The BIGGEST problem is it is TOO automated whereas the system controls everything. I made a reservation for 31 days in the Philippines to take advantage of the hosts "long term" rates saving me $700 even though I was only staying 29 days. Because the trip split June/July 2019 by ONE DAY, I could not pay the entire amount for the reservation. I paid $771 for June and the Airbnb SYSTEM would not accept the final days payment until the following month, two days after I leave the Philippines. Because of this the reservation is flagged as unpaid in full, the host could not invoice me for a prepaid rental car, the system blocks email communication between both parties so I had no way to send payment for a rental car and groceries the host was going to stock our room in advance for. I have used airbnb in the past and think overall it is still good way to go, but they NEED to find a way to work within their own system, not hamstring their own peoples abilities to solve customers problems.

Almost impossible to get on the phone someone within the US to give you information.

Airbnb charged me the full rent plus the guest's commission payable to Airbnb although the guest cancelled 1 day prior to arrival and I have set strict cancellation policy. The guest had a family problem but had not taken out travel insurance so Airbnb decided over my head to refund. I could not re-let the 3 weeks although we are in the main season. Hosts be aware!

The charge 20% fee (!!!) and cant provide decent service. The all app is glitchy, support don t reply for days and my reservations get cancelled because it wasn t rated properly. Terrible

Guest claimed they didn t break my sofa and even gave me a bad review. Guest never got charged. They completely ignored my claim and the sofa was new. They are also changing the policies to keep hosts unprotected.

The customer service at Airbnb is truly the most inflexible group I have ever worked with. My vacation plans changed and my host graciously refunded my entire deposit. Airbnb REFUSED to refund the $700 service fee even though I cancelled 8 months prior to the booking date . I attempted to escalate without success! The customer service hid behind their policy ... with so many option for vacation booking , I would definitely encourage everyone to book via VRBO who has a much more flexible cancellation policy ... DO NOT BOOK WITH AIRBNB !!!

Terrible Company. I had my first experience with Airbnb just last week, and I left after about 4 hours or so. We're getting refunded for the days that I didn't stay, but it's still unacceptable because I want to speak with a human being from Airbnb. The Cancellation Confirmation email gave an 855# which to call, and I did. But since it's COVID, they automatically drop the call. No one, not one representative from the company, has even responded to the chat/messaging portal that I sent via the site. I think this is a typical San Francisco Tech company that only cares about making money, not about the customer. I wouldn't recommend Airbnb to anyone.

It is impossible to find a phone number on the website. Extremely frustrating.

The more time they work, the worse they work:((( Unbelivable ignorance towards guests and protection to hosts even when they are just scammers. Especially from manager Alexandria M., that lady even took from me an opportunity to write a review about scamming "host". Yes, yes, Airbnb likes to delete negative reviews about hosts! Do you know that if you'll book a place and an Airbnb listing would be a total falsehood - nobody will help you! After 5 years of using the system I started to have such situations more and more often. Airbnb now is more and more just like an association of scammers who know that nobody will protect guests from their scam. If you will not want to stay at awful place you booked after nice pics and nice false discerption - you will loose most of your money. Nobody will listen to you

Very nice people as well as fresh squeezed orange juice.

Is really funny how this company works ,hidden fees and when you re already to book the cleaning fee is even more expensive that the whole apartment,plus service fee plus tax ,Hahahah the worst system ever ! Is like I go to rent any room in Hilton or any other one and they charge more for the cleaning that the room

We are looking for one fermi have apartment one from 1--- 7 of jun

(AS A HOST) I REFUSED A CLIENT FROM ISRAEL AND AIRBNB IMMEDIATELY DISABLED MY LISTING - THE WORST - AVOID AT ALL COST

Great interior design all over the office. The meeting rooms are inspired by different airbnbs around the world.

Brutal for hosts. List on other platforms. #boycottairbnb

The service recovery is horrible. They don't really help you. I had a HORRIBLE AND VERY UNCOMFORTABLE EXPERIENCE this past weekend in LA. The trip was $300 and they only refunded me $72. There were substances being used where I lived the whole weekend and the host did nothing about it. I didn't feel safe at all.

Terrible customer service. No one seems to even understand what is going on over there! I've called 4 times.

I AM HAVING A VERY VERY VERY TERRIBLE EXPERIENCE WITH AIRBNB RIGHT NOW! I GOT ALLLL THE WAY TO MY SUPPOSEDLY "RESERVED" AIRBNB, TRAVELED ALLLL THE WAY FROM ST. LOUIS, MO TO ATLANTA, GA WITH MY WIFE AND OUR VERY YOUNG KIDS WITH US JUST FOR THE HOST (NUOVO PROPERTIES, LLC) TO TELL ME THE APARTMENT IS UNAVAILABLE!!! NOW WE ARE STRANDED IN OUR CAR WITH NO PLACE TO STAY!! I HAVE BEEN GETTING HUNG UP ON BY "MULTIPLE" SO CALLED AIRBNB AGENTS ALL DAY. AIRBNB'S CUSTOMER SUPPORT SEEMS TO NOT CARE ABOUT RESOLVING ISSUES. THEY JUST KEEP SAYING "WE ARE GOING TO ESCALATE THIS ISSUE TO A CASE MANAGER" BUT NO ONE HAS CALLED ME BACK YET! I BOOKED OUR "RESERVATION" DAYS AGO. SOMEONE SHOULD OF HAD THE DECENCY TO AT LEAST LET US KNOW THAT THE PROPERTY WAS UNAVAILABLE!! NOW MY MONEY IS BEING HELD HOSTAGE BY THESE VERY UNPROFESSIONAL PEOPLE. COVID-19 IS EVERYWHERE AND WE ARE FORCED TO BE EXPOSED TO THE OPEN ENVIRONMENT WITH OUR YOUNG CHILDREN BECAUSE AIRBNB DROPPED THE BALL!!! I DONT THINK THE FAIR TRADE COMMISION OR THE ATTORNEY GENERAL OR THE BETTER BUSINESS BUREAU WOULD APPROVE OF THESE TYPE OF ACTIONS!! THIS IS A TRAGIC AND PATHETIC SITUATION!!! IF I WOULD OF KNOWN AIRBNB WAS GOING TO DO THIS, I WOULD OF JUST USED MY MONEY TO ORDER A HOTEL ROOM! HAS ANYONE ELSE HAD THIS EXPERENCE WITH AIRBNB???? PLEASE SHARE...

Employees who practice hospitality. Felt at home. Loved the simulation of the airbmb units

My friends and I had the worst experience with Airbnb, When we arrived to the place we had booked (in Phoenix), we couldn't find it at all. It did not exist.

amazing company, loved the tour. one of the rare companies I would consider working for

I keep getting people showing up to stay at my place even though I have never signed up on website. It is impossible to get a hold of a person to tell them to STOP so I am trying here! My guess is they don't give a crap about their customers or it would be easier to talk to them! or email them! They don't give a crap so why support them!

Gorgeous office in a slightly odd part of town. Overall, gorgeous atrium area and nice office spaces, very dog-friendly.

Terrible customer service support for host and guests. 415 area code phone number is routed to offshore and no one is aware of or will enforce Airbnb own policy. Majority of homes on Airbnb are poorly hosted, pictures don t truly reflect the condition of the homes and missing most of the listed amenities. I booked two recent stays. One in London for 4 days and the other one in Edinburg a month in advance. Few days before my departure from California I went to check the listing address and found it missing in the Airbnb site. The hosts all listing has been removed from the site. I called Airbnb they have no clue why. That raised alarm and I requested that they research immediately and get back to me. After two day finally got a message that we still don t know why the listing has taken down but we assure you everything is alright. That was not enough for me and I cancelled and asked for my money. I was not going to get stranded in London at 11 pm at night. Airbnb kept my 50% deposit. That s a lot of money lost before your vacation. The Edinburg Airbnb was a mess. The place was an Airbnb plus. What a fraud. Dirty towels, freezing rooms with heat shut off in the night, hairs all over the dressing tables etc. To top all that hotels were coming out cheaper. Quite disappointed with company. I think hotels are best bet as you can go down to the lobby and speak to a real person or switch room if it is off not your satisfaction. I ended up booking a new stay with Expedia in London and it was such great hotel with excellent staff that went out of their way to meet our needs.

Terrible customer service. All they care about is making money. And when something doesn t work it s not their fault and they don t help you.

offered full refunds if you cancelled within a certain timeframe, but that was a lie. Since then they have changed the policy at least twice which has misled the public. Although the South African government did not allow US citizens into the country due to covid-19, AirBnB refused to give me a refund. Just pay for a hotel. Dont give your money to them.

Air BnB has the worst customer service I have ever experienced. They do not care about the safety of their guests whatsoever. During a stay at a reservation, my partner and I were greeted with poor service and essentially left feeling unsafe and disrespected. We called Air BnB immediately and they agreed we deserved a refund. We told them we would be leaving the reservation and getting a hotel instead. Despite agreeing with us and talking to us on the phone for a week straight, they greeted us with a MESSAGE on the app that said they would not be giving us a refund. They record the customer service calls and I only wish I had access to the prerecorded calls to expose their customer service for the lies we were told and the change in heart they had after multiple staff members agreed that the conditions were unsatisfactory. I have seen other reviews on the App Store and other review websites that have shared the EXACT SAME concerns my partner and I have experienced.

The worst customer service I have ever seen in my entire life. I reserved, for sake of humanity, a place for a family ( that they had serious problems for their short visit due to language barriers) and just several minutes later, I noticed that place would not work for that family. Airbnb did not give my money back! 3700 dollars got charged by airbnb just for several minutes! The posting had some confusions also. That place got booked by some other people and airbnb and their host, here in Massachusetts, received money from two tenants ( but gave service to only one of them!). I got totally disappointed by how inflexible, harsh, and mean they are to their customers. Would not recommend to do any kind of deal with this horrible company. Please do not make any deal with them. They did close my case and deleted conversations without any prior notice. I hope one day, a lawsuit would destroy their dirty business or make them, at least, aware that customers must be their first and last priority.

If you have any questions on my case, leave messages on my twitter account: @dibs2018

Great concept, but outrageously bad customer service and claims resolution team. Don't expect any real help should anything serious go wrong (place as not as advertised, host who's not responding, etc.)

can get to anyone - on line chat terrible - disconnect when I did get thur 1.3 hours then the system cut us off - wow second time I tried to book a revs and cant

Airbnb's heartless and moronic policies during covid--host agrees to cancel & refund due to covid but Airbnb forces guests to bother doctors working on the frontline to take time away from patients to write a note for family to avoid charges when travel changes due to a sick relative. VILE!

Really a pain in the arse for service. Always the wrong feedback. Always passing the blame. Like dealing with school children on tbe playground. And when they screw up and eventually the problem gets fixed, you still pay the service fee for the incompetance. Great business horribly executed.

They cancelled Hawaii reservation weeks before. They dont claim responsibility. Do no rent from AIrbnb because it will one day eventually ruin your trip, the question is when...

We were hit with an obvious bait and switch scam that was totally blatant. Been in contact with Airbnb but we are getting the runaround. Very frustrating! They say they can't get in contact with the Host. The Host isn't responding because they know they are running a scam and are caught. The morning the day we were to check in the Host contacted us and said that there was an emergency with our House and we were being "upgraded" to another property. The place we were moved to was NOT an upgrade, was a dump. Our host said we could get our money back, but we needed to vacate immediately. We had nowhere to go! Had to stay. We went by the address of the property that we were supposed to have, and it wasn't even a House! It was an apartment complex! Looked nothing like the photos posted online. A total scam. Airbnb better make this right and quit giving us the runaround!

Never using the services again!!!! We called to make a complaint about our stay (sink was full of dishes house was dirty owner was drinking our alcohol threatened is with GUN etc) and spoke to a supervisor named DARREN F he was the rudest person I have ever spoken to. He was really aggressive and did not help at all. He stated everything we said was not in our complaint which was given to another associate. We asked why was our claim denied and he couldn't give a reason he told us we need to just move on with our lives and no one is going to help us. We asked for our phone calls to be reviewed and he denied the request. There's more but too much to write. I can't believe how bad the customer service is at this place and how awful the management is!!!!

Terrible UX with the mobile app. Almost unusable. Constant bugs and problems. The website isn't much better. Try using some of those airbnb dollars to create a better platform for your company.

I had a terrible experience with a hosting company in SF and AirBnB sided with the hosting company, rather than refund my money. I had to call my credit card company to initiate a dispute and book a hotel room with Priceline at the last minute, which turned out to be very nice. I won't be using AirBnB ever again, because I now know that they won't support you--the customer--but will side with the host--their client--instead.

As a Digital Nomad, I have lived out of Airbnb homes for a little over two years now. These homes were across 7 different countries and my experience was great.

I only had a problem once in 20+ stays and Airbnb solved the issue within 24h.

Hosts in North America are a lot less friendly than in South America, but there is nothing Airbnb can do about that.

Best rental platform ever! Super recomend it

They stole $422.24 from me. Told me it was found through their investigation that it was a close friend or family who used my card, and I would not be refunded. I will never use them again. Customer service is a joke. Seems to be a large issue with them telling everyone the same thing once they charge your card, you will never get it back.

I had few good experiences with Airbnb, but that s only when nothing too big went wrong. If you ever need anything from their customer service, good luck with that. There is not phone number on the website. I have to Google for it. The wait time is about 15-20 min average. I have a problem with refunding to my account, called in 7 times about the same issues. Got different answer each time. The only common is that all the representatives said they will have someone follow up and call me. Never heard anything back. Seems like they are just bluffing their customers.
There is not garuntee in the quality of housing, it really depends on your luck. The pictures on the website always look prettier and newer than the actual situation and there is no way you can make sure the proporty is in a good neighborhood.
I m disappointed after this time. I used to like it because I can find cheaper housing for my trips. I guess now I need to find another website for that.

Airbnb has been withholding significant payouts from us for over a week, causing great discomfort financially and otherwise to our family. I have been treated with such great disrespect by the staff that used to be so helpful. I have been hung up on, blamed for their problem, that now they admit to. It has been a horrible experience. To this day, Airbnb is still withholding our money and earning interest on it and giving us the run around. I have spent over 20 hours on hold or dealing with customer service that is below subpar. My next step is to file a civil suit and contact the San Francisco District Attorney and hopefully charge this company with Fraud. This company has gone downhill fast.

You cannot trust Airbnb host reviews, they are all 5-stars, all bad reviews are removed because it is not good for business. I had an abusive Superhost in San Diego, complained about him, gave him low-stars, Airbnb said they quarantined his account and after a week back to business, my review never showed up on his wall. Customer service was very helpful, however, Airbnb's policy and lack of transparency is totally unacceptable!

You would expect Airbnb to stand by their own terms & conditions. Had a client bring in more guest than contracted for. Not only did I have 4 pieces of hard evidence, text messages and email coming right from the client herself admitting she had extra guest in the home, this was originally reported by my in house staff, despite all of this, Airbnb had denied my claim for extra guest charges. Outside of providing Airbnb with evidence mentioned above, I forwarded 2 pictures on fb with 13 gals all in color coordinated bathing suits, date stamped with location near our property. Head count exactly the number of guest she reported which was in violation to what she contracted for. Client told Airbnb she miscommunicated all the text and email information to avoid the overage fee. Despite clear evidence, they believed her. What does that say about Airbnb???? Trying to get a live person past the client service reps that have no authority to resolve has been nothing short of a nightmare. I have put 7 hours into the details of this case including the unreasonable hold times from Airbnb. This is not a money thing, it is now principal and wanting a real explanation as to why my claim was denied. Very disappointed with the level of support and service.

ALERT!!! My Airbnb account was hacked including credit card. Over $5k of charges then refunded to a DIFFERENT CREDIT CARD!!! Contacted them of breeches before charges. What organization refunds to a DIFFERENT CREIDT CARD!! Consumers BE AWARE OF AIRBNB!! They really don't seem to care about the customer - only the owner of the Airbnb!

I booked a Lodi Home (Dee the host) publisher for Her Life Magazine. Booked March 6 then pandemic and March 16 contacted Dee about the situation and potentially the wedding being cancelled. I messaged Dee five times with no response ever. Airbnb got involved and she told them she was going bankrupt and that was all and would not refund me my full price and only 1/4 of it. So In the end Dee has my money spent somewhere else and Airbnb allows hosts to claim bankruptcy and then you are out money. Won t be using Airbnb again and Dee the host is dishonest and I would not recommend a woman s magazine Her Life employing a publisher that is dishonest.

Be very careful with information submitted to AirBNB, especially your personal data! They may not handle it as you wish, and later you could completely lose control over it. Also, there are no straightforward and reliable channels of communication with this business, and they are completely shutting any connection off if something isn t going right.

The building used to be gift center ,was very unique and safer place for specially luxurious gift items,,airbnb took over almost the entire building although there is still some left from the old gift center murchents that section is unfortunately turned out to be a ghost town..if you knew the old hey days you will really miss it but still there.
AIrbnb is a corporation specialized on mostly rental properties ,,the employees are mostly professional young or some middle aged people..
Personally I did not like the effects of this corporation in Already very high real estate /property values. Imagine rentin g only one studio for about $3 or 4 thousand from the recently built ugly apartment complex right across the building ..and airbnb is the driving engine for this very expensive market.

I'm leaving a review because I can't find any way to contact your customer support via the website/portal. I have two gift cards I'd like to redeem but the site won't let me because it says I'm not an US resident - but I am! I've been trying to use them for about 2 years now and last time I ask the representative said it was a bug that was going to be fixed.

BEWARE - anyone trying to use a gift card from AIRBNB - it's a scam!

I haven't even stayed at one of the places and I'm having issues. I reserved a house for an upcoming trip. My husband found another location closer the event we are attending. We cancelled the original reservation and placed a new reservation... We received an email confirmation that we would be receiving a full refund in 5 business days. It's been over 10 business days

I was verbally assaulted by a host that I rented a room from in Madrid because I complained to AirBnb about the inadequate conditions of her home and requested an early check-out and refund. Her explosive behaviour was absolutely unacceptable and traumatising, and confirmed that it was no longer safe to stay there. I reported the incident immediately to AirBnB, where the agent, supposedly took note of all of the details I provided. Taking the circumstances into consideration, I expected that AirBnB would not condone such behaviour and would prioritise the guest s interests and above all, their safety, however my request for a full refund was denied. I was asked to provide video or audio documentation of the verbal assault, which was unrealistic, as I had no way of anticipating such behaviour. In addition, taking a video would have probably upset the host even more. I offered to have my friend, who was present during the verbal altercation and also a victim, provide a verbal and written statement of what happened, but was told that was insufficient documentation. Furthermore, an AirBnB supervisor informed me that there was no documentation of the verbal assault incident that I reported previously via telephone, even though I reported it just hours after it occurred. I proceeded with the exact steps that I was given by every AirBnB staff member that I was in contact with, however, it is obvious that one cannot confide that AirBnB will deal with these types of situations in an adequate manner, by choosing not to document customer complaints in order to protect their own image, and further question the legitimacy of this unfortunate incident. Lastly, the extensive review that I left for the host, explaining my unfortunate experience with her, was deleted by AirBnb. I was informed that the following sentence: "(host's name) is not emotionally stable enough to be a host," did not comply with AirBnb's policies. Once again, Airbnb has abused its power by erasing all evidence of this unfortunate situation for their own benefit. I can confidently say that I have been 100% disappointed with my experience with AirBnB, as it is clear they put their own interests above all else, while the guest s safety and satisfaction are their last priority.

Customer service is hard to reach. When you do they are condescending and of no help. Place was trashed by a guests who deleted their airbnb account during their stay...airbnb said they could do nothing because they did not have an account any longer. So airbnb takes your money but assumes no responsibility or accountability!

Return my money last minute and left me scrambling to find a hotel. Completely destroyed my vacation. Do not trust this company!

Have a lot of Fraudulent property listed . Their customer service is non-existent and will NOT help you. BE VERY CAUTIOUS WHEN USING THEM

A complete nightmare. I use AirBnB all the time. I've spent thousands of dollars on them. But they have the WORST customer service of any company I've ever dealt with. I wish there was a competitor I could work with instead. There is a software bug that makes me unable to log into my account, and the tech support people just flat out told me it won't get fixed because they have no way of communicating with engineering. I have spent 2 hours on the phone with four different support people, got hung up on twice, and am really at the end of my rope with these people.

I've been trying to find out why I can't see my listing when I go online as a guest. It's not showing up. I can't find a way to talk to someone and so far a snail mail letter they got several days ago has gone unanswered.
Has anyone had this problem (not finding their listing online)? Maybe i'm making a mistake in what I do. So I am withholding judgment but the tone of the new Terms of Service worries me that they may be losing their way. I hope not.

Not the HQ but the collusion with unscrupulous hosts in the reason is awful.
Just a warning for other potential clients... be aware!

Do to the Covid-19 Epidemic i could not make my trip to puerto rico and Airbnb let the host keep part of my refund what es i have to do Puerto rico is basically closed.