I had a terrible experience with a hosting company...

I had a terrible experience with a hosting company in SF and AirBnB sided with the hosting company, rather than refund my money. I had to call my credit card company to initiate a dispute and book a hotel room with Priceline at the last minute, which turned out to be very nice. I won't be using AirBnB ever again, because I now know that they won't support you--the customer--but will side with the host--their client--instead.