Airbnb nightmare! We got ripped off by a host name...

Airbnb nightmare! We got ripped off by a host named Harold that has a tons of units in the Mondrian Hotel SoBe. We looked through Airbnb guidelines and he breaks most of them. First off, all the photos in his ads were deceitful the first 14 photos were not even of the unit. We provided evidence to Airbnb - photos and videos clearly showing this. He also stated it was a Bay View room when it was not, we paid premium we want the room we paid for!!!! 2. There were roaches in the room, I sent in a video and photo. I have also reported it to the Miami Department of Health. 3. We never met the host in person, he sent me a rude message which I have pasted below. This message included "Very happy that you don't want to stay more as we don't want to host you more". Again, he is breaking Airbnb guidelines. 4. I contacted Airbnb, Anna was supposed to "help" us, she told us we should rebook another place for our vacation and that it would be solved by the weekend. We rebooked thinking we would get money back but we only got one night refund. The night we weren't even at the unit AND he lied saying we were there when we had already moved all our suitcases and luggage out. Awful experience. This is my last time using Airbnb. I have reported to the Miami Department of Health, I sent in a email to Miami State Officials about what happened and Harold's 24 listings. I am investigating hiring a lawyer to sue Airbnb. I do not recommend using Airbnb.