I was verbally assaulted by a host that I rented a...

I was verbally assaulted by a host that I rented a room from in Madrid because I complained to AirBnb about the inadequate conditions of her home and requested an early check-out and refund. Her explosive behaviour was absolutely unacceptable and traumatising, and confirmed that it was no longer safe to stay there. I reported the incident immediately to AirBnB, where the agent, supposedly took note of all of the details I provided. Taking the circumstances into consideration, I expected that AirBnB would not condone such behaviour and would prioritise the guest s interests and above all, their safety, however my request for a full refund was denied. I was asked to provide video or audio documentation of the verbal assault, which was unrealistic, as I had no way of anticipating such behaviour. In addition, taking a video would have probably upset the host even more. I offered to have my friend, who was present during the verbal altercation and also a victim, provide a verbal and written statement of what happened, but was told that was insufficient documentation. Furthermore, an AirBnB supervisor informed me that there was no documentation of the verbal assault incident that I reported previously via telephone, even though I reported it just hours after it occurred. I proceeded with the exact steps that I was given by every AirBnB staff member that I was in contact with, however, it is obvious that one cannot confide that AirBnB will deal with these types of situations in an adequate manner, by choosing not to document customer complaints in order to protect their own image, and further question the legitimacy of this unfortunate incident. Lastly, the extensive review that I left for the host, explaining my unfortunate experience with her, was deleted by AirBnb. I was informed that the following sentence: "(host's name) is not emotionally stable enough to be a host," did not comply with AirBnb's policies. Once again, Airbnb has abused its power by erasing all evidence of this unfortunate situation for their own benefit. I can confidently say that I have been 100% disappointed with my experience with AirBnB, as it is clear they put their own interests above all else, while the guest s safety and satisfaction are their last priority.