Terrible Company. I had my first experience with ...

Terrible Company. I had my first experience with Airbnb just last week, and I left after about 4 hours or so. We're getting refunded for the days that I didn't stay, but it's still unacceptable because I want to speak with a human being from Airbnb. The Cancellation Confirmation email gave an 855# which to call, and I did. But since it's COVID, they automatically drop the call. No one, not one representative from the company, has even responded to the chat/messaging portal that I sent via the site. I think this is a typical San Francisco Tech company that only cares about making money, not about the customer. I wouldn't recommend Airbnb to anyone.