I AM HAVING A VERY VERY VERY TERRIBLE EXPERIENCE W...

I AM HAVING A VERY VERY VERY TERRIBLE EXPERIENCE WITH AIRBNB RIGHT NOW! I GOT ALLLL THE WAY TO MY SUPPOSEDLY "RESERVED" AIRBNB, TRAVELED ALLLL THE WAY FROM ST. LOUIS, MO TO ATLANTA, GA WITH MY WIFE AND OUR VERY YOUNG KIDS WITH US JUST FOR THE HOST (NUOVO PROPERTIES, LLC) TO TELL ME THE APARTMENT IS UNAVAILABLE!!! NOW WE ARE STRANDED IN OUR CAR WITH NO PLACE TO STAY!! I HAVE BEEN GETTING HUNG UP ON BY "MULTIPLE" SO CALLED AIRBNB AGENTS ALL DAY. AIRBNB'S CUSTOMER SUPPORT SEEMS TO NOT CARE ABOUT RESOLVING ISSUES. THEY JUST KEEP SAYING "WE ARE GOING TO ESCALATE THIS ISSUE TO A CASE MANAGER" BUT NO ONE HAS CALLED ME BACK YET! I BOOKED OUR "RESERVATION" DAYS AGO. SOMEONE SHOULD OF HAD THE DECENCY TO AT LEAST LET US KNOW THAT THE PROPERTY WAS UNAVAILABLE!! NOW MY MONEY IS BEING HELD HOSTAGE BY THESE VERY UNPROFESSIONAL PEOPLE. COVID-19 IS EVERYWHERE AND WE ARE FORCED TO BE EXPOSED TO THE OPEN ENVIRONMENT WITH OUR YOUNG CHILDREN BECAUSE AIRBNB DROPPED THE BALL!!! I DONT THINK THE FAIR TRADE COMMISION OR THE ATTORNEY GENERAL OR THE BETTER BUSINESS BUREAU WOULD APPROVE OF THESE TYPE OF ACTIONS!! THIS IS A TRAGIC AND PATHETIC SITUATION!!! IF I WOULD OF KNOWN AIRBNB WAS GOING TO DO THIS, I WOULD OF JUST USED MY MONEY TO ORDER A HOTEL ROOM! HAS ANYONE ELSE HAD THIS EXPERENCE WITH AIRBNB???? PLEASE SHARE...