The worst customer service I have ever seen in my ...

The worst customer service I have ever seen in my entire life. I reserved, for sake of humanity, a place for a family ( that they had serious problems for their short visit due to language barriers) and just several minutes later, I noticed that place would not work for that family. Airbnb did not give my money back! 3700 dollars got charged by airbnb just for several minutes! The posting had some confusions also. That place got booked by some other people and airbnb and their host, here in Massachusetts, received money from two tenants ( but gave service to only one of them!). I got totally disappointed by how inflexible, harsh, and mean they are to their customers. Would not recommend to do any kind of deal with this horrible company. Please do not make any deal with them. They did close my case and deleted conversations without any prior notice. I hope one day, a lawsuit would destroy their dirty business or make them, at least, aware that customers must be their first and last priority.

If you have any questions on my case, leave messages on my twitter account: @dibs2018