A complete nightmare. I use AirBnB all the time. I...

A complete nightmare. I use AirBnB all the time. I've spent thousands of dollars on them. But they have the WORST customer service of any company I've ever dealt with. I wish there was a competitor I could work with instead. There is a software bug that makes me unable to log into my account, and the tech support people just flat out told me it won't get fixed because they have no way of communicating with engineering. I have spent 2 hours on the phone with four different support people, got hung up on twice, and am really at the end of my rope with these people.