I'm nearly at a point where I want to go back to s...

I'm nearly at a point where I want to go back to staying at hotels. I started using Airbnb 3-4 years ago and their customer service was absolutely amazing. An actual human picked up my phone call and took care of my problems. It almost looked as if they cared for their customers at that time.
I've travelled the world and used Airbnb all throughout the time and felt their level of detail and care have been tremendously dropping.
At least you know what you can expect from booking a room from Marriott. Airbnb should provide some sort of "guarantee", "peace of mind" or consistency when customers are dealing with the unknown. Airbnb doesn't own the properties. It is a service platform. If the platform doesn't give customers systematical guarantee, what they are left with is just stranger's house with uncomfortable encounters.