I had few good experiences with Airbnb, but that s...

I had few good experiences with Airbnb, but that s only when nothing too big went wrong. If you ever need anything from their customer service, good luck with that. There is not phone number on the website. I have to Google for it. The wait time is about 15-20 min average. I have a problem with refunding to my account, called in 7 times about the same issues. Got different answer each time. The only common is that all the representatives said they will have someone follow up and call me. Never heard anything back. Seems like they are just bluffing their customers.
There is not garuntee in the quality of housing, it really depends on your luck. The pictures on the website always look prettier and newer than the actual situation and there is no way you can make sure the proporty is in a good neighborhood.
I m disappointed after this time. I used to like it because I can find cheaper housing for my trips. I guess now I need to find another website for that.