Terrible customer service support for host and gu...

Terrible customer service support for host and guests. 415 area code phone number is routed to offshore and no one is aware of or will enforce Airbnb own policy. Majority of homes on Airbnb are poorly hosted, pictures don t truly reflect the condition of the homes and missing most of the listed amenities. I booked two recent stays. One in London for 4 days and the other one in Edinburg a month in advance. Few days before my departure from California I went to check the listing address and found it missing in the Airbnb site. The hosts all listing has been removed from the site. I called Airbnb they have no clue why. That raised alarm and I requested that they research immediately and get back to me. After two day finally got a message that we still don t know why the listing has taken down but we assure you everything is alright. That was not enough for me and I cancelled and asked for my money. I was not going to get stranded in London at 11 pm at night. Airbnb kept my 50% deposit. That s a lot of money lost before your vacation. The Edinburg Airbnb was a mess. The place was an Airbnb plus. What a fraud. Dirty towels, freezing rooms with heat shut off in the night, hairs all over the dressing tables etc. To top all that hotels were coming out cheaper. Quite disappointed with company. I think hotels are best bet as you can go down to the lobby and speak to a real person or switch room if it is off not your satisfaction. I ended up booking a new stay with Expedia in London and it was such great hotel with excellent staff that went out of their way to meet our needs.