Airbnb Host Guarantee is no guarantee at all. We h...

Airbnb Host Guarantee is no guarantee at all. We hosted a guest that lost a bike, even though we provided a bike lock to secure each bike, the guest did not use to secure. The guest admitted this through the Airbnb Messaging Platform. When I requested the funds from the guest, they completely ignored me, forcing us to escalate the request to Airbnb. Airbnb denied my claim, even though I had substantial evidence, file within the appropriate time frame, followed all of the rules and corresponded through the appropriate Airbnb Channels. The worst part of all of this is, if we had booked with this guest directly, had them sign our contract, I would have been able to charge them for the loss of the bike in the amount of $375. I trusted the Airbnb Platform and their Host Guarantee and I am now beginning to understand they will not honor this guarantee. This cost us our entire commission. Our homeowner's will make their money from this reservation, Airbnb makes their money from this reservation and we lose money because we understand what it means to take responsibility to protect our homeowners. I am now looking into other options aside from using Airbnb, as Guests damage items in our homeowner's homes on a regular basis and we cannot pay out of pocket for such expenses everytime. Horrible experience, I do not recommend hosting with Airbnb, Ever.