Horrible customer service for guests. We need prot...

Horrible customer service for guests. We need protection more than the hosts. We are the ones paying all of your bills and paychecks. I am staying with a terrible host, and where is Airbnb? There to listen, pretend they're helping, and passing me off to a "case manager" that never calls back. This company is a disgrace and should be ashamed or shut down for it's customer service. YOUR GUESTS ARE JUST AS IMPORTANT, IF NOT MORE, THAN YOUR--AT TIMES--TERRIBLE HOSTS.