I've been trying to find out why I can't see my li...

I've been trying to find out why I can't see my listing when I go online as a guest. It's not showing up. I can't find a way to talk to someone and so far a snail mail letter they got several days ago has gone unanswered.
Has anyone had this problem (not finding their listing online)? Maybe i'm making a mistake in what I do. So I am withholding judgment but the tone of the new Terms of Service worries me that they may be losing their way. I hope not.