Non-existent customer service. Requested a call ri...

Non-existent customer service. Requested a call right after checkin when there were problems at a rental and never received a call. Requested a call a second time the next day and received a call from a rep who could only take notes, but who said they would escalate things have someone call me. No one called that day. The next day - our third when having an issue - we received an email saying our problem was resolved. They were never going to call us! So we requested a call again and when we spoke with someone they did not care at all about our concerns. We will do our best not to book with AirBnB going forward and recommend against it to others. We are very frequent travelers and this is the first problem my husband or I have had at a rental, and when we did have a problem, AirBnB didn't care at all.