The customer service at Airbnb is truly the most i...

The customer service at Airbnb is truly the most inflexible group I have ever worked with. My vacation plans changed and my host graciously refunded my entire deposit. Airbnb REFUSED to refund the $700 service fee even though I cancelled 8 months prior to the booking date . I attempted to escalate without success! The customer service hid behind their policy ... with so many option for vacation booking , I would definitely encourage everyone to book via VRBO who has a much more flexible cancellation policy ... DO NOT BOOK WITH AIRBNB !!!