Air BnB has the worst customer service I have ever...

Air BnB has the worst customer service I have ever experienced. They do not care about the safety of their guests whatsoever. During a stay at a reservation, my partner and I were greeted with poor service and essentially left feeling unsafe and disrespected. We called Air BnB immediately and they agreed we deserved a refund. We told them we would be leaving the reservation and getting a hotel instead. Despite agreeing with us and talking to us on the phone for a week straight, they greeted us with a MESSAGE on the app that said they would not be giving us a refund. They record the customer service calls and I only wish I had access to the prerecorded calls to expose their customer service for the lies we were told and the change in heart they had after multiple staff members agreed that the conditions were unsatisfactory. I have seen other reviews on the App Store and other review websites that have shared the EXACT SAME concerns my partner and I have experienced.