Airbnb Reviews

They just take your money for fake ads.And trying to look for them they forward you to a different support teams or they just close the case without information

Why I will never use Airbnb again: Hosts can be real dicks when it comes to the cancelation policies, and it's impossible for a guest to review a host once the cancelation has happened. So everything is set up to protect the host, and disadvantage the guest. Will not be using airbnb again...

Airbnb has the worst customer service in the world!!

How do you report or write a review about a host who, after finding out about my itinerary, purposely let a reservation request expire, and increase his posted rent price after? After my reservation request expired, he sent a message 2 days after apologizing that he has conflict with my reservation dates.

As someone staying in air bnb homes I love it! However the hosts always seem to be upset with the lack of contact with the company! This kinda makes the process a little confusing. However I am not a host myself so I haven t experienced it! If I was renting a property, I would defiantly advertise thru this company!

I defiantly prefer staying in Airbnb homes over hotels. I love how personal it is!

Very intrusive business, can't browse their offers without thousands of notifications "hurry up 100 people are watching the same place". You have to be very assertive to survive.

STOP OUTSOURCING YOUR CALL CENTERS TO FOREIGN COUNTIES!!!

Last night I had the worst customer service experience ever. I tried to book a reservation but got an error message that I didn t understand. I called your customer service department and spoke with someone from the Middle East or India. They struggled with understanding or solving the issue. They said the problem was because of my email, and asked me to change my email address. Well, I was out of email addresses because the other one that I have is already attached to an AirBnB account that had an error and wouldn t let me book a reservation. Your customer service agent asked me if I could make a new email, which was a total inconvenience. I made a new email and verified the email as instructed but got the same error message. So I called back to your customer service department and they said it was an issue with my payment, but the error message said different. They had me delete my credit card and add it again but the same error message. Your agent suggested I choose another place to make a reservation and when I did that I got the same error message. Next they told me to change the date to the next day and try that. But I need a place to stay for last night not the next day. That suggestion was so dumb I asked to speak with a supervisor. She told me the supervisor denied to speak with me. I told her you can t deny for me to speak with a supervisor. As soon as the supervisor got on the phone he disconnected the call. I called back and got over to your Middle East/India call center and asked to speak with a supervisor again. That supervisor was so rude and disrespectful. He felt the errors weren t AirBnB s responsibility and offered no remedies. I told him because of the errors and horrible customer experience I wanted to delete my account. He denied to assist me with that. He said I could do it myself and hung up on me. All together this process took 3hrs. 3hrs of my life on the phone talking to agents who didn t know how to fix the issues. Only thing they provide was dumb suggestions that didn t resolve anything. Adding new emails, deleting and adding credit card info, asked me to change locations, and the dumbest of them all, change dates. Because of this stressful experience you all lost me as a customer for life. Besides the horrible customer service experience last night, I ve had to deal with being double charged, bait & switch, and number of other system issues in the past. If you re wondering why you re losing business look at your customer service departments. They re one of the worse in the business.

Air bnb is a f$!:: joke. Made a res in Vancouver for 4 (1man 3 women), only to find the room was an inscrutable rec room with 4 sofa and a bed roll open on each. To top or off the land Lord showed us his light gear for growing alfalfa (majaruania). After leaving and finding a hotel, bnb said they would not issue a refund. Guess they have zero ability to qualify renters. Stay away from air bnb.

Booked an apartment in SC Hilton Head, the host provided the airport address on the reservation receipt, no information to access the property. Call the phone number on the host airbnb contact info the person that did answer did not know anyone with the host name Gabriel, and did not know of any property listed on airbnb. I message the host on the airbnb chat to obtain the correct information about the property address, the host never reply again. I call airbnb, they told me to wait until later the in the day and they would have a support specialist call me to help with the issue. I did not receive a call back from the support team. I had to call airbnb multiple times and they kept telling me to wait another 48 hours, five days went by, and now it has been more than two weeks and yet they have not solve the issue. Now they said I have to wait 72 hours for them to contact the host, I waited, and it did solve issue. I was told again to wait another 72 hours. The fact that I was scammed, drove from far away and get there have no one to help me solve this issue was terrible experience and exhausting. What it bothers me is that the same host still have the listing on the airbnb website up and running as property Evian 240, how many more people will airbnb allow this scammer to be targeted before they take down the listing or at least keep the host account on hold until they finish their investigation but no. Airbnb don't care much about the people who are damaged by these scammers.

Airbnb Experiences' faulty booking system took payment from me 7 times despite receiving error messages that no payment had gone through, then their customer service team lied to me repeatedly when I pushed to have my money refunded, saying that they had "automatically" put a refund through, and refused to issue me receipts for the refund.

After being assigned a "Case Manager" in a different time zone who could only talk with me at inappropriate times, and who lied to me repeatedly about the situation, I ended up calling the Airbnb number repeatedly myself to push for a refund.

Now it turns out the refund has only been processed this morning (4 days later). I'm now being told that it will take up to 15 days to receive my $640 back. Disgustingly unprofessional and inept.

Hola: Yo pienso que Airbnb, es un sitio inctreible y da muchas oportunidades,al huesped y al arrendador. Es una oportunidad de conocer alrededor del mundo, y aunque tiene previsto muchas alternativas, deberian perfeccionarse algunas otras, tales como hacer cumplir algunas reglas como cuidado de la casa,,demoras en los pagos , roturas,etc, Debe firmarse alguna clausula en que se le pueda exigir por ello,,. Por mi parte aunque ya he rentado en ocasiones anteriores es la primera vez por Airbnb y estoy encantada con los huespedes y creo ellos con nosotros tambien, esperamos por sus evaluaciones.

Scam alert!!I have to share my experience so no one else gonna get ripped..
I am a new user at Airbnb I was trying to rent a house I thought I was texting the host but it turned out that I booked it. Anyway I realized the mistake after 10h and cancel it right away.the total stay was supposed to be $264 but they re only Willingboro refund me $164 saying that they need to contact the host and he shall decide if to give me back my money

let me start off by saying NO one can predict the fluctuating impact covid has in certain areas. We booked a trip to Myrtle Beach, SC for 4 of July weekend. Weeks later we were told that covid has made a huge impact in the area and if you had gone you needed to get tested Right away.. we tried contacting the host and directed us to Airbnb. We tried calling from the 27-30 but no response and have been disconnected several times without any help! We tried reasoning with the host since we were concerned of going especially with a 2 year old On top of that, my husband s job was going to quarantine him after the trip without pay until he was tested negative for covid. We couldn t afford a trip on top of two weeks no pay. I ve used Airbnb for several years and I have never met hosts who are this unsympathetic or inhospitable as these people. They just want their money. All he said was, How am I going to get a new booking? At this point there is nothing I can do! With no regard to the health of my child and my husband being out of work. I tried talking to Airbnb and they were also no help. I didn t feel comfortable with working with these people no longer and asked if I could get credit elsewhere they denied request and said talk to host ... After all this running around. My Husband and I lost 450 to greedy hosts and to a company who doesn t care about their loyal customers. We understand covid is a serious issue, therefore we are trying to protect our family and the community. Airbnb is unsympathetic and lacks compassion for their customer base and are willing to allow families to lose income and put their personal health at risk to avoid violating their cancellation policy, during a world wide pandemic.... I will make sure everyone I know hears about my awful experience with this company. I will also be informing several local news stations that this company does not care about the well being and safety of children and their families during these uncertain times.

Hey customer support, why don't you answer my calls? (Need help but just endless waiting)

This company falsely claimed that they were going to help Hosts and Guests during the COVID pandemic and their red tape policies and completely unethical treatment of their "clients" is appalling and unacceptable. Just take a look at their facebook page since the pandemic and you will see nothing but complaints for the treatment of all involved. I am saddened that they have gone out of their way to hurt people at a time like this. Please try and use ANY other service to book your vacation rentals. Owners will do a much better job of taking care of you as opposed to to a company built on unethical policies that aim to bankrupt anyone they can.

What does promotional credit mean to you? I have been on the phone for two and a half hours trying to straighten out a bill over this issue. I was hung up twice, put on hold three times, not called back twice. I had to explain our situation three times and each time I was told they would get back to me. We are six seniors on a limited budget who wanted to celebrate our birthdays. Because of these circumstances with Airbnb it has been pretty much ruined. There are people flying in so we cannot cancel the reservation. When it say promotional credit or discount that is what it should mean. I didn't even want to put any stars but had to.

My property manager host account was terminated today by ABNB after we had to evict a guest smoking weed, partying, having a pet in a non-pet friendly home and even starting a fight with a neighbor. This was was reported to police. We even sent video / pictures to ABNB about the incident. ABNB now terminated our whole property manger account including upcoming reserviations for different properties. So if any supervisor is watching, this is how things are handled. We provided all evidence and more evidence is available at the Sheriffs office. To any host: Be carefull. AirBnb does not care about the truth or real investigating, they are making arbitrary decisions hurting small businesses without reason. They never gave further specifics and when they sent the termination the said "it to be final". Well, this is not American mentiality to give a fair due process. So be careful using this app, it can cost you losts of lost revenue.

After over a month talking to @AirbnbHelp and being promised a refund for the horrible stay I had with no heater and no bedding they just told me it was a mistake. Never more in my life @Airbnb_uk

Pretty, hip, and cool looking interior, but noisy and distracting in some areas.

Stay far away! They have cost me an extra $500 because of their premature roll out of a split pay system which forced us to cancel a reservation an did not allow me to apply my credit that was given to me in lue of a refund after I was threatened in a hosts home in front of my 10 year old daughter. 6 days later they finally call back... 8-10 hours of my life wasted later on phone calls attempting to get support before prices sky rocketed.. SHAME

The WORST customer service on the planet. Ask them to resolve an issue and they will simply engage in denial and defence. They have no will or ability to resolve issues.

my flights were canceled and airbnb will not refund my deposit. i can not get another flight with the same dates. biggest fraud i have ever had to deal with. DONT USE THIS COMANY!!!!

DO NOT USE AIRBNB. THEY PROMISED A FULL REFUND DUE TO DEATH OF AN IMMEDIATE FAMILY MEMBER. AFTER SUPPLYING ALL PROPER PROOF AND BEING MADE TO FEEL HORRIBLE IN A TIME OF GRIEF, THEY SIMPLY DECIDED NOT TO GIVE A REFUND. THEY ARE HORRIBLE AND NOT CONSIDERATE!

HORRIBLE CUSTOMER SERVICE. Worse than TIME WARNER. JUST AWFUL. Not sure who if anyone does any quality control on the air bnb website but no continuity in functionality.

Property i posted came up 2 of the 10 times i tried to see what potential customers may encounter when trying to locate my listing thru a zip code search. At times 100 properties in my area then 15???

When i called to try to find a resolution and was on hold for a 1/2 hour (twice because i got hung up on by a manager Zack in tampa) no one at all had any idea or wanted to try and fix it. "I don't know why it's not working". Really. When i said i wanted to contact the corporate office and file a complaint. We have no idea how to contact them. This is the people you have working for you. SHAME. Send em back to Burger King. Will rethink using the AIR BNB Brand. Someone should be fired.

Beautiful building. This was once housed the Gift Center. The original building was Blake Moffett & Towne, a very well known paper company.
This building is totally remodelled and showed no signs that it was a wholesale gift showroom a few years ago.
If you get a chance to get a tour. Go for it.

My experience with Airbnb has been less than expected. The customer support on the phone and with emails is inferior. They lie to you, hang up on you, and ignore your problems. If you have a problem with a guest, they don't support you. They are encouraging people with little to no experience to put strangers into their homes without the proper knowledge of the risks. If you have to evict someone out of your home because they won't leave and they stayed over 30 days, airbnb's attitude is its your problem. They should be shut down quickly.

Place where you breathe innovation, an environment that stimulates creativity

Wow, sounds like Airbnb has a great office space! Too bad they built their empire off of evicting middle and working-class people out of San Francisco. Yes, one of the main reasons that Airbnb became so successful is that so many people are getting evicting from their rent-controlled apartments in San Francisco to make room for entitled people to visit because they are too stingy to rent a hotel room even when they can afford. To make matters worse they have spread enough money around San Francisco politicians (Ed Lee, David Chiu, etc.) that these politicians bend over backwards to do Airbnb's bidding. The ultimate slap-in-the-face is that Airbnb bought it's way into San Francisco politican's cold hearts so effectively that they just passed a bill that Airbnb doesn't have to pay over $25 million in back taxes that it owes the city. So think about this the next time you are visiting Airbnb and ask them how they are able to afford such nice offices!

Never ever use this company! Horrible for the customer. Once your money is out of your hands, hopefully your plans don't change. Even if you never fulfill your reservation or have an emergency, they shrug it off and say it's up to the host. You're left begging for your own money back for someone you never used. Terrible terrible terrible.

Airbnb is almost 100% host-driven. I had not a not-so-exciting stay in Singapore (Galang 22, Alvin as host) as the place was crawling with ants. Unfortunately since I was traveling (with my parents) and I did not have much access of the internet, I did not report it immediately. Rather, we would just moved out at once. The failure to report apparently was a NO-NO to Airbnb and there was nothing Airbnb could do. ALL that Airbnb could offer was links after links after links for us to report and submit feedback, and a suggestion to speak to the host. Aside from Airbnb's strive to prioritize cleanliness and safety of client, this is by far below the standard. Attached are some pictures of the place (per Alvin, "ants are common at the place")

This office space is beautiful and contemporary! It is expertly planned and is a truly gorgeous showcase of the company's soul. Airbnb's urban campus in SF feels safe and modern.

I've also had wonderful experiences with the app and customer service. We received a timely refund when our booked stay was flooded and physically uninhabitable. Renting an Airbnb is such a wonderful experience that I never want to stay in a hotel!

AirBNB lost it. Meanwhile it is too greedy, accepting to many fraud cases to earn more and the service is a catastrophic. It is sad!

Money grab company, they do not care for customer money, once booked you will be treated as garbage, they will just try every trick possible to keep your money once paid, they do not care about customer satisfaction and needs, situation, for them customer is not king, customer is a fish to be eaten. Hotels are better where you can do easy cancellations and refunds and can talk to real people not call centers and emails.

Do NOT rent from 604 Zoe Ann Dr. Lincoln CA. I paid for a night s stay and drove up to the home to check in shortly after 3 o clock. I was shocked when I drove up. I felt betrayed and very unsafe. The home and the neighborhood is run down and questionable. I called the hostess Anna and confronted her and she threatened to call the police citing harassment. I have traveled in the pharmaceutical business for over 20 years this was my first experience with Airbnb, never again. No customer service, rude, scammers and unsafe conditions. Never again. Bye bye Airbnb.

airbandb does not pay u for credits they give u....they owe me $75, and i can not get a credit for future use....they are a bunch of con men with all kinds of false promises....

My friends and I reserved an apartment through Airbnb two months in advance. When we arrived, the room turned out to be a scam. It was already rented to another group. Airbnb did nothing to help us find a place to sleep and did not take our situation seriously. They stranded 3 young females in a foreign city and are refusing to refund the amount for the nonexistent apartment. DO NOT USE Airbnb.

I made a reservation to stay at an apartment through Airbnb. The listing described a private room in the apartment. When I got there, it became clear that the host would be in the space the entire time. It was the opposite of private; the guy was in the room with a laptop drinking water and eating snacks. I immediately left the apartment and did not use the room. When I returned from the trip, I contacted Airbnb for a refund. They assigned me a customer service representative that simply told me that I could not receive a refund. She then did not respond to emails for 10 business days. I contacted the phone number several times, and they told me that everything had to be done through the customer service rep, and that they could do nothing. Eventually the rep responded by email to tell me that her decision was final, although though she had performed no investigation whatsoever or even attempted to listen to my side of the story. I contacted the customer service phone number again, and they told me that the matter had not been finalized and that I would be contacted by another member of the customer service team. After waiting a week with no contact, I sent an email asking for an update. They responded by telling me that the matter was closed.

Airbnb customer service gave me conflicting information over a three week period and ultimately did nothing whatsoever to assist me. The process took a massive amount of time and was extremely frustrating. I will never use Airbnb again and would recommend that no one uses their service. If you have a bad host, you will end up footing the bill and there will be no one from Airbnb that is willing to make things right.

I listed my Maui property on Airbnb just about 6 weeks ago and have had excellent results! I have received several bookings from quality renters. I'm very grateful my accountant recommended them!

I have stayed at one location in spain using Airbnb. the place was not what was said. I wrote a review on the site about it, since its a bad review it has not been posted as they are trying to protect there hosts from not losing clients. according to the policy your reviews get posted after 14 days automatically if the host does not reply back to it. the host will not reply back to it as what was mentioned was the truth about there place. I have been back and forth with support for a while all they tell me is to wait and it will be posted.. it is sad that a big company like this who says they are the best in the business.. hope someone after this review will return back to me with a proper answer to my porblem.. I checked out from the place on the 9th of january today is the 25th of january its more than 14 days..

I will probably never use Airbnb ever again after my next trip. I booked a unit in April, only to be extorted by the owner after the fact for more money which I did not pay. The owner waited until October to then cancel on me which then cost me $1200 more to get a new place last minute for our xmas holiday in Breckenridge. I was promised $300 credit to my amex for the inconvenience and to date has not happened. Every time I call I get an agent in another country and its all lip service. The worst is that because the owner cancelled on me I cannot even write a review of her unit to warn others. I am a seasoned traveler and have never had such a horrible situation. I will only use VRBO moving forward. Every trip we have had with them has been perfect!!

Beautiful building, wonderful location, inspiring place to walk into every day.

Airbnb is one of the best place to work and have business too, hosting your places, I really love it.

Don't let them say they'll call you back, they won't! We had a host cancel a rarvatipn we had for months with only a few weeks notice, everything else was sold out within a reasonable distance and price, like. Less than $1000 more for three nights was the lowest. They said they'd call back, three separate times. Flights cancelled thousands of dollars wasted. Yuck!!!

I have been trying to work with AirBNB for DAYS.
At some point they even let me wait for over an hour on the phone.

I've been hosting ever since December 2019 and have not been able to get a single payout (even when fares are absurdly cheap).

Customer service is ridiculously louse obnoxious and not helpful.
I've tried to talk to a supervisor but time and again I get the same response "we'll call you back.." well... it's been four days and still waiting on that "call back".

Always excuses, never an actual solution to my problem.

This is a truly evil organisation, which regularly destroy travelers' lives through outsourcing their work to anti-American muslims (my experience) who think it's funny to sabotage the travel plans of Americans. NEVER trust this company. There are many competitors which aren't quite this evil. Airbnb is to travel what Youtube is to cinema. I've spent probably a full year, over several years, at Airbnb places. But the company has been destroyed, and it is DANGEROUS to trust them, they can and will screw you, with no way even to talk to a human being beyond call center drones who can do nothing but lie to you, or, depending upon your profile photos, cringily chat you up. Find an alternative, and fast.

Airbnb has forgotten how to take care of both of their clientelle. Home owner's and guests.
Bye the way, when the guests pay a deposit to rent a space they keep the money for months on end before giving to the home owner, making God knows how much interest on it.
When crisis hits their response is to ask the government for tax cuts and low interests loans, not to dip into their extra large corporate pockets and make an actuall difference to the people who actually make their business possible.

They deserve to go the way of Blockbuster (who also lost touch with their clientelle)

Steven Lentz

When a host has a serious issue AirBNB support COMPLETELY fails to provide intelligent and competent service. You just get the canned go F yourself email reply.

Super amazing work place! Smart and active people. It's quiet and super relaxing.

This is a bad company. Their website is misleading and confusing.

Won't give refunds due to extenuating circumstances even though they say they will they keep telling me to ask the host then the host says ask airb n b. WORST CUSTOMER SERVICE IN HISTORY.
WOULDNT BE SURPRISED IF AMAZON TOOK ALL THEIR BUSINESS AND STARTED SOMETHING SIMILAR TO THEIR. AT LEAST AMAZON CARES ABOUT THEIR CUSTOMERS.

Stranded for over 8 hours:
Extremely disappointing to book with Airbnb. Had a short trip planned to Budapest that I was really looking forward to and was completely stranded for over 8 hours. I booked tours that I wasn't able to make. The customer support team lacks empathy and weren't remorseful. Ended up not only wasting the entire day because of the support team but also ended up paying a lot of money for another booking. If you do find yourself in such a situation where the host declines last minute, then be prepared to shell out money and find your own accommodation because Airbnb will not compensate and will leave you stranded. I've heard this happen to other travelers too.

I made a reservation for a trip in February and when I booked it, it said it would take half the amount. Instead it took the whole amount out, throwing my bank account into the negative and costing me hundreds of dollars. When I contacted chat, they told me it was a technical issue that others were having and they would have someone get back to me about this. No one did. When I attempted to open another chat box after two days of silence from your company, the CSR told said there was already an open chat about it and closed it. When I attempted to call, the recording hung up on me as my reservation wasn't within 72 hours. Meanwhile I've had to put all my bills on hold, I'm out hundreds of dollars in bank fees for your error and no one can have the common decency to get back in touch with me. My host seems lovely but this company is a nightmare. I've been travelling for years and this is my first experience using your platform. Is this how you treat your customers? Can I expect a response and some restitution for how much your 'technical issue' has cost me?

The worst place ever. If you're a traveler, you will get the worst experience with them if you get any problem during the trip. I asked the host about to get a room for my friend from other country. I explained that she is a girl and this place is not for me. Then we realized that with host lives another guy. So she felt uncofortable and asked me to cancel reservation. I asked host to get refund just for 3 days of 7 that we didn't live, but he refused. And airnb told me that it was against the law to make reservation from my account for different person. So, ok, I told the host before almost 2 months about my friend and he agreed to take my money. So why he took my money and even didn't give me back a half in this situation?! I called my bank. This company is fraud for sure. Thank you

I booked with Airbnb in December and paid in full, the month before I was to arrive I got an email from them telling me they are fully refunding me my reservation and I'm welcome to book another location. My location isn't available anymore. Like seriously!! The only things available are more than double the price and not as nice. Don't use this service!

co hide posts, delete posts without informing customer. Have heard numerous complaints concerning this co and does not validate the ads adequately (could be a safety concern). I posted a number of ads and the only validation was a email verification (oh please!). I'd find another more secure site.

Airbnb is woefully expensive. Very unsafe for hosts as the host guarantee is lousy and very cumbersome.

Really unhappy, a greedy money grabbing company preying on people in such a hard time. I have been a loyal customer booking 20 times since 2016. Always had great reviews and never cancelled. Hired a 10 bed house in England which i now More

There s a a cafe and a common area open to the public where you can sit down and people watch. Perfect for taking a break while exploring the city

One of the best offices I've ever been to. Beautiful open space & super friendly employees while I was there visiting the offices.

For been a very known company, the service is poor and there lack of knowledge from thr customer service personel to amswer concerns and questions. As a Host I dont feel air bnb has our back with guest that destroys our property. Calling air bnb is minimum a 1 hours wait just to talk to anyone.

We all love using Airbnb because its extremely convinient and interesting staying at actual homes opposed to hotels. But beware that if things go wrong - you most likely wont be able to get resolution or help from Airbnb office. I had a stay when the host was clearly lying to travellers regarding his accomodations and when reported to Airbnb they wouldnt do anything about that and wouldnt refund me our stay. They will always say its your own fault as well as the host will also say. There is noone to protect you in this matter thus choose wisely!

Of course, sometimes there offers that are cheaper in comparison to the reservations of the hotel, BUT there are many disadvantages:
- there is no exact location when you check the offer
- a lot of information is hidden
- you need to write something to host before booking
-the most important thing - there is no support from customers service. They are just neutral and do not protect the customer at all.

I have recently experienced the situation that the information about additional fees for the later check in was hidden in additional information which is absolutely unfair! Aurbnb should control what the offer of the host contains. I asked for help airbnb but they didn't help at all, they didn't help to cancel my reservation, so I'm completely disappointed.

Seems like a very open place. Had lunch several times and attended one tech talk before. People are very friendly.

Horrible customer service - they don't protect the property owners at all!

3.3 review rate while expecting above 4.5 for users. Are you even bothered to improve your own rating, Airbnb? I doubt it. So easy to demand yet hard to practice own preach? Let's see when you will reach 4.5 with your own rate, if ever.

I had a fraud transaction of $4,500 and they are ignoring me. I think its time to Sue them

Wonderful service that provides for community. Great hosts, and some great customers. However they never rate themselves and their own customer service at Air Bnb.

Overall horrific customer service. If you have an issue with them it takes hundreds of hours or they actually never resolve your issue or request or complaint.

In fact, they never rate themselves in their own customer service. Probably because it's a combination of a few really great customer service representative's amongst many who really don't care. The worst customer service representatives amongst a few good ones. If you're unlucky and get one of the bad ones you're stuck with him forever. You can never review the customer service representative.

Make sure that you read all the fine line print and that you have ESP when working with this company, and know that you will be our need to be available to them 24 seven via Internet, or they will change your policies and you will be penalized.

They create an invent new rules and regulations and interpret things regardless of how well you communicate with them in advance and read all the fine line. If there's an issue or problem they will just throw it on you. You will cover the expense for their mistakes. And the poor customer service representative that you received, you will be stuck with on a particular case forever regardless of how incompetent or uncaring they may appear to be.

Words cannot begin to describe my dissapointment with my recent experience with Airbnb. Recently my girlfriend and I went on a trip to New York city for a weekend only to find we booked an appartment from a proffesional SCAM artist. I paid $511.00 american currency. The Airbnb we stayed at was listed as a PRIVATE APARTMENT, which we later found out, was not. Instead, much to our surprise, what we got PRIVATE ROOM. There were 5 other guests alongside us, all under the same impression. Within the Airbnb there were empty used syringes underneath the sinks. There was no toilet paper for the group of people staying within the vicinity, our bedroom did not have a lock, therefore our belongings were out in the open for anyone to be able to take. There were no blinds for our bedroom window, allowing the individuals from the other apartments to be able look through along with more cleanliness troubles. When finding out the other guests were being scammed we spoke to them, explaining our situation and they themselves told us anyone who has come in this Airbnb has fallen within the same trap. They used the words hostile or revolving door describing the place. Furthermore, the host would use different names, emails and addresses to each guest so no individual would have the same trace of her. Prior, to calling my credit card company, we believed we could resolve this situation between the host and Airbnb. One of the representatives of Airbnb, guided us towards the best possible resolution being to cancel the reservation for the remaining two nights we had left in the city, resulting in getting at least get 50% of our money back. We proceeded with that recommendation and got a hotel room, however, now we are not able to go back and see that reservation with the address and listing the host provided us with because the trip was canceled, therefore we had no proof our reservation. Calling Airbnb when we were back in the city to further explain the situation hoping we could possibly try ONCE more to get reinbursted, there was no proof of our stay in New York. Even when calling my credit card company they also needed proof of the trip, which we could not provide for them. This is another faulty and inadequate way of handling the situation, because there now NO PROOF of our staying. I believe this was also planned so we had no ruling against them. The following day, we spoke again to Airbnb to see where our problem was situated and they explained if we gave them a receipt of our hotel they would be able to reimburse our spending for the hotel, for the time being of the investigation. Furthermore, we were told because we spent LESS money on a hotel than what we spent on the Airbnb we would not get any reimbursement for the hotel either. As one can see, this has not only been extremely frustrating, we have spent more money and time dealing with very inadequate people than actually enjoying our stay. The host scammed us alongside many individuals, whom we have their contact information if needed to proceed with legal actions towards this fraud. As stated above, the host provide each group of guests with different names, addresses, and emails. We have pictures of conversations with the host giving us the correct address , as well as pictures of the gruesome Airbnb itself.
Overall, this has been the WORST experience I have ever had with Airbnb and I am extremely dissapointed with how poorly they have treated an unhappy customer. Instead of supporting us through this situation, Airbnb has fully supported the scamming host of the listing. I am sure this has not been the fist time something like this has happend to other Airbnb customers, and I'm sure it won't be the last. SHAME on you Airbnb.

Airbnb user for a long time. Yesterday we arrived at our new apartment in Stockholm and it was dirty, with no clean bedding, no pillows, dirty toilet and fridge, small and messy space. We opened an airbnb incident and they did not respond, so I look for a nearby hotel. Today they tell me that they are only an intermediary, and that they can not force the user to return the money. It seems a shame to me as they treat the community, they only worry about their commission.

Incompetent customer service. Stick to hotels where when the hotel ruins your vacation they will work to resolve the issues that were caused by their system instead of telling you that you will hear back in a few days and then close your ticket without resolution, with no way to reopen it.

I used to love your website. It was intuitive and easy to use. I could look at places and then get right back to the map with my dates and filters on it. I can't even find a back button now. Plus your similar posts at the bottom do not take into consideration my dates and filters so they are useless. I could go on but by now you are getting the idea. Your current website is very hard to use and I find myself getting frustrated with it often.
I was amazed at the intense searching I had to do just to find a way to contact you!

I had a wonderful stay in, Naples Long Beach Californa at the "luxurious beach home" owned by Jene and Joyce on 133 Venetia, near all the shops on Second Street, the canals, a bay and the ocean...The home is actually large (pics do not do it justice) with spacious dining and living rooms, comfy bedrooms, spacious bathrooms, fun decor, a great ping pong table, bikes, boogie boards, outdoor fire pit. We walked each morning and sunset along the canals over emerald green waters. I will definitely go back!!! Plus, I left a few items and they were returned to me in two days. The owners are gracious and very easy going. This is a gem. Beware. I will now make this my vacation get away home so...you better book sooner than later cuz I am going to be renting it often. OH...and if you tour the Second Street area go to Fern's Garden Art Boutique and tell Fern hello from Paula!!!

Scammers, don't return money , not recommend this company