If you are moving here switching from Comcast/Xfinity, expect worse everything. We got twice the speed for half the price of Directcom. If you happen to not stay on top of your bill, they are not shy about fees, and will still disconnect you, even if you pay before the disconnect date. I believe th...
I have been with Direct communication for over 5 years and never had any major issues. During the covid crisis my service allowed me to work from home and support my clients all over the US via VOIP and gotomeeting video sessions with no slow downs or interruptions. I have been extremely satisfied...
UPDATE: After the issue was finally resolved, we have not had any more major issues with our internet service. Bumping this review up to a 3 star.
First of all, my first experience with Direct Communications was very pleasant. Brenda at the office was very nice and super helpful, she even managed...
We moved to Eagle Mountain 9 months ago and having lived in other areas, we have found Direct Communication to have great service. Very seldom do we experience a delay in streaming movies or music. The customer service representatives are also very helpful and kind when they talk to you. I really...
Had a problem with my router picking up the internet. Called thinking I wouldn't be answered but was desperate since I was in the middle of a huge project on a time limit. To my surprise a gentalmen answered although he asked questions I wasn't sure how to answer he did get a bit rude for a minute, ...
We have been very happy with our Direct Communications service. Friendly customer service and always dependable. It is nice to support local businesses and it is great to have confidence in that business. Thank you!
Speeds come and go, constantly have to reset the modem.
The switch from VDSL to fiber was very quick and seamless. If anyone is having an issue with speed (especially on wifi) I would look into getting a good AC router, like the Asus RT-AC68U. Most wifi issues can be fixed by using the much less crowded 5Ghz band.
Edit: 4 months later and the speed an...
Horrible unreliable internet. Somehow they got the monopoly in Eagle Mountain, so there isn't many options available. Probably why they don't try to get better. I would really like to see some competition come in. I would drop them instantly.
The service is great! The speeds have been awesome and much better than the competitors in the area!!
2 weeks ago a DSL modem went down and after the call center couldn't help me, Ben Hayes stepped up and got me in contact with Justin who was able to troubleshoot the problem and arranged for Greg to come out the following afternoon to setup a new DSL modem and WiFi. He also let me know that fiber o...
I've had Direct Comm's Internet services for 1 year and 9 months and they have only gone down twice for an hour each time. Their customer service has been good to work with on outages and when I had billing questions. We have fiber-optic cable right up to the house which provides lower latency and...
Fantastic internet for this area. No issues. Really nice to work with. Couldn't be happier with the service.
Direct communications has been good to me. Reliable internet. Great technical support. Staff is pleasant to work with. Positive experience. Have tried other providers that are awful, unreliable internet, bad customer service.
After numerous outages one which was down for all day, they refused to compensate for downtime or waive an installation fee after an employee said that it would be done.
We started with them June 1st, 2019. We were promised high speed, fiber optic service. Since we started with them we have had nothing but problems with our internet, billing and customer service. Even if we connected our router to the device directly we still were unable to receive service without b...
If you have a problem expect horrible service. The internet went out at my home today..... lived here 4 years and each time I've spoken to someone at DC I end up just wanting to tear my hair out. Now I have to wait to get someone to look at this tomorrow as the staff in at night can't do anything ...
We have been with DirectCom for 10 years I believe. They are great. We have had a few issues here and there over the year. But that is just to be expected with technology and growth of their services. We had more issues until we got fiber and we have very few with fiber. But the services tech that c...
It's upsetting to know that as a company they are not willing to work with their customers During this Covid 19, I am currently out of a job until Sept. I asked if they can work with us on amount due and they denied to assist. The Manager suggested to borrow the neighbors wifi, go to places with wif...
Direct Communications has been great. They have always been so helpful with anything we've needed. The customer service of their technicians when setting up was wonderful. They were quick and thorough and everything has been very smooth since. I would recommend them to anyone, even outside the Eagle...
We ve been using Direct Communications for the past 9 years. Their prices are great, and they ve always been helpful if we re having internet issues (which were usually from our cheap routers). Since buying a better quality router we ve only lost the internet a couple of times, and Direct Communicat...
We have had a great experience with Direct Communications. We've been customers of theirs for almost 4 years and have only had one small issue. When we called them to get it taken care of it was handled within just a couple of minutes and without having to stay on hold for hours like other companies...
Direct Communications has proven their reliability throughout these past few months (with school from home, etc...). Despite the higher usage levied upon them, I have continually had fast and dedicated access for my work, my kids homework, and all of our entertainment needs. I recommend Direct Commu...
Fast Internet, I personally never had any down time. And the lady on the other end of the phone is very personable, and pleasant to talk too. My only complaint is; I wish they could have the monthly bill be more consistent, realizing it has more to do with Uncle Sam and taxes. Still annoying. Overal...
This company is horrible. If I didn't need Internet for school I would cancel service. I have called every month due to them overcharging me and every time I call I am told this will be taken care of and I won't see this problem the following month yet again here I am getting charged double.
Horrible customer service. Internet went down at my house. They assured me that there was no issue so I tried all the normal things to see if it was on my end. Then I called back and they said that there is any issue and their whole team (4 guys) is working to fix it. I got transferred to manager an...
I felt like I was being helped by a local family run company that really took the time to make sure I was helped. I did not feel like I was needing to jump through hoops like you do with other internet providers. Amazing!
I have always gotten great service through Direct. Kristy is awesome and sets up everything great and all the technicians have been prompt and awesome!!!!
This company offered a promotion for 2 months for faster speed. After 2 months we called and said we don t want the faster speed and to reduce our speed. They didn t do anything. The next month we get billed and we say that we canceled that speed we wanted the lower one. We said if they took off th...
This company has some really good potential but doesn t use the resources they have properly. I never receive any crucial information through proper channels I only receive promotions. Very hard to get a hold of them. When you finally do get to talk to someone they don t listen to any of the concern...
We ve been waiting for over a month for them to bury our line. We keep getting a different excuse or no call back at all. Not sure why we are paying for a job half-done. Not impressed, look elsewhere.
Tech support is based in the US and they are very helpful and fast unlike any other internet company. I was even able to send pictures via text message to figure out my problem. Internet has been fast and competitively priced. I haven t had it long but so far it exceeds my expectations!
We are new to Direct Communications, but after calling multiple other internet providers, Direct Communications was the only group who was straight about pricing and what they provided. At install, the installer came when he said he would, he was professional and fast at install making it no big dea...
I have been with Direct Communications for 13 years now. They have provided a fantastic service during all that time. That's not to say that there hasn't been a few hiccups along the way, but when I've called for a service, they have been right on it to correct the problem. They've even had techn...
Do not do business with Direct Communications LLC. Please do yourself a favor of taking the dozens of very negative reviews online as well as their F rating on the Better Business Bureau serious. The internet and fiber wire are fine, but their business practices and customer services are absolutely ...
Setup and install was scheduled for 3 days from when I called, no issues with installation. Service has been fine, fast speeds and no outages
We appreciate all that you guys do. Thank you for being a Grat company and easy to work with. The employees are awesome and do what they can to make sure our internet is up to speed. Would highly recommend.
Hi, I got the same response from you that I got from Diane. This is literally the smallest issue I have ever had with a company, but the biggest hassle to resolve. All I wanted to do was set up autopay, but the credentials you provide me with don't work on your site. I've read the instructions on ho...
I think Direct Communications does a great job. The office staff is always friendly and helpful. The technicians are helpful and make it easy to get a hold of them with the call back feature. My internet speed is consistent and fast. I would recommend Direct Communications to friends.
they were very nice the process to get started was quick and easy, I gave a 4 because the guy that came to look at the outside installation asked to see my router and failed to tell me i needed one with a different connection.
Staff was friendly. Only place to get anything besides wirelss
very VERY poor customer service... it you can even ever reach a tech. If you have issues with your connection, your only option is to wait it out and hope it resolves its self as Direct Com wont be their to help.
When it does work, its amazing. Only reason they get 3 stars.
Have had them for 4 years. No connection issues, & great customer service!
The internet is fine, but just know that you won t receive your first bill through the mail. And if you are late on payment, they don t notify you through the mail. It s all through email so make sure you are someone who checks email often if you get this internet.
Horrible services but this is the only services they have in EM!!! And expensive as well!!!
Shame on this company! They turned our internet off even though our son needs the internet for his homeschooling during this craziness with being quarantined. They refused to help us even though we told them we would be able to pay half of our bill now and the rest by the end of the month. Their gui...
I am a returning Direct Communications customer after a horrible internet experience with a satellite competitor. I spoke with Brenda when I made the switch and she was so helpful! I really appreciated the customer service I received from her. When the installer came out (the day after), he was so p...
The service is ok. A bit spotty. The website for managing your account is a bit older, and I have had issues with the automated payments where they just didn't happen, with no notice of any kind. And when you call them to ask about it, there is zero understanding of how that works and zero empathy....
I was with Direct Communications for a little over 2 years. Their speeds are pretty good being they are the only fiber routed provider in the city. When my computer was hardwired to the modem I was able to get 75mps. No quarrels with the service reliability in general it worked and worked pretty wel...
Everyone from the service representative to the technician were extremely helpful and answered all of my questions and made setting up internet service extremely quick and easy!
We've been customers for several years now. Direct Communications has great speeds and service. Every time I have called into the office they are very pleasant to work with, I believe her name is Kristy. We work from home and have had only a few connectivity issues over the years, that were resolved...
Its Like Google Fiber without the wait! It's fast and ready to go in your home full speed ahead! Really though it's been great internet it is very Reliable and Fast they also have competitive prices. If you live in there area of coverage it's definitely worth your time.
Good service. Very helpful any time I've had to call. Billing is great. Ocassionally slow in the evenings.
I have been with Direct Communications for 4 years not and I have been happy with the service. At first they were a little expensive but the prices are now very competitive and they are 100 times better than the other options in Eagle Mountain.
Horrible customer service. Somehow any router I use loses connection and its "not possible" that the fiber is at fault. They just try to get out of any sort of blame for this problems.
Direct communications fiber internet has been great!! We enjoy the speeds and the fact that it is rarely down!
The telephone service is good, but we rarely use the landline. "Fiber optic" internet service: pretty awful. Plan on outages lasting from several minutes to several hours several times per week. If they werent the only game in town, I'd consider other options.
Edit: Two weeks later, another...
Direct Com has been great to me! When I first moved into my new house in May my house wasnt hooked up to the Fiber network and they came out the SAME DAY to hook it up and get my internet working! The internet is very reasonably priced for the speed. I play lots of video games and watch plenty of...
Before getting cut over to the new fiber optics for my neighborhood, we had lots of issues with the ADSL connection. It would drop every 30-45 seconds and that happened for weeks. Today a tech came out unexpected and actually got the fiber hooked up, quickly, and now we are up and running. Thought t...
I have never taken the time to do a review on any company before but this has honestly been the worst service of any sort I have ever had. Our internet always has a connection but literally none of our devices can load anything. And when you call for customer service I just sit on hold until I get f...
My internet is always working. With COVID-19 i need it to be stable to continue to work form home, and it is. I would recommend their servies.
Good company to work with, competitive prices, my only issue is sometimes the internet has problems with speed levels being what we are paying for. But otherwise, we love them.
When I need help I am put into a phone tree ( not a live person) who either sends me to a voicemail, which doesn't call me back! Or I wait for 4min. After which I am forced into the voicemail. If you find a live person they are short and quick to push you off to someone else all of which leads to yo...
Best Internet company I've ever used. I do a lot of gaming and always have great speeds and no issues. Customer service is always great as well no complaints at all. Don't listen to The bad reviews at all to make a decision try for yourself and see. I've had them for years now and couldn't complain ...
My husband and I just moved to Eagle mtn. and we have decided to get service with Direct Communications well that s if we could ever get it set up. We have been trying to get them to set up the internet for the past month and it s been a nightmare. Reschedule after reschedule, full of excuses and no...
I was having a lot of problems with my DSL and had called them for about two months to get my modem replaced. During that time, I was receiving responses that my modem was fine, it was just that the wireless needed to be rebooted daily. I finally got a technician to come out to my home. He found tha...
We have been with Direct Communications for over Two years now and they have been nothing short of AMAZING! The installation was quick and very efficient! Anytime I have called them for questions they are quick to answer or direct me to who I need to speak with (usually during bad weather!) I am so ...
Great rates, good performance with very minimal outages if any. I recommend them to all my neighbors.
Getting signed up was easy! Tara, who we spoke to on the phone to get our services scheduled went above and beyond. We needed to get hooked up sooner than they had availability for. Tara put us on a "Cancelation List" and called 10 minutes after our initial call with a date two full days earlier. We...
Super reliable connection, they do have some policies I do not understand but they are incredible at finding a solution that works for their customers. For me the mark of a good company is how you handle the "speed bumps" that come along with any business, and Direct Com definitely cares about thei...
I have not used Direct Communications but I have dealt with someone within their customer service. I really wish I remembered her name as she was VERY rude to me! I tried getting some pricing as I was looking to trade due to my job. The customer service agent got snippy with me when I asked about fi...
I've had Direct Communications for over two years now and have nothing but good things to say about it. I pay for the 250mb down 125mb up and it has been amazing! They have no data cap, no throttling, and incredible speeds. My recommendation to anyone getting their service is to get a quality router...
We had direct communications at one time and let me tell you their service sucks! We constantly had the Internet drop and had to re-sign in every time. We finally left because they could not seem to figure out what they were doing. We now have slower internet but are willing to deal with it becaus...
Aside from the occasional service going down due to all the construction going on in our area, I have been very pleased and impress with the speed and service of Direct Communications!!! Especially for the price!
Reliable service, OK pricing. Speeds up to 100Mbps. Great customer service!
Getting internet installed is a nightmare. I called 5-10 times and left voicemails to get installed. No one ever called me back and I was only able to get through once. After finally reaching customer service, I was told it would take a week to get an appointment. When the appointment day came I was...
We were concerned with everyone having to work from home during the Covid-19 shutdown that our service would be slow and laggy. Did not miss a beat! Between my husband and I working, one college student and one Jr high student doing work all day you would have expected something different. Nope. Ran...
Very friendly staff. Technician was knowledgeable and very helpful.
Good service. Even with everyone home due to COVID-19 and multiple people on multiple devices, we rarely have any issues with speed. We've been customers for 15 years and have only had a few outages.
They are completely dishonest and know they can get away with it. Turning them into the BBB of Utah.
I've been with Direct Communications for over three years now and I love it. Truly. We don't have outages, we don't have lag, we can stream on many devices simultaneously and do quite often. Even on peak hours we don't see it slow down. I'd recommend it to anyone.
The service works great and the price is very reasonable.
I showed up 15 minutes late to the appointment, but the technician had waited for me! He set everything up, and gave me some great recommendations on optimal placement within my house, and on how to utilize the product best. If my interaction with this technician was any indication of my future expe...
My experience provided by Direct Com/Eagle Mountain was one that was extremely professional, which was in stark contrast to my previous internet provider. The transition to new service was seamless - from my initial phone inquiry with Riquel, who was very helpful and friendly, and I appreciated her...
Built a new house at the top of a new development and didn't expect them to have fiber (or anything else) there yet. But when I called, they had fiber already run to my house, and had an appointment to install just 1 day and bit later! The tech showed up and was fast and knowledgeable, and the spee...
When calling around to see who could provide internet to my new home this was the only one that I found in Eagle Mountain. There price is not bad and they have good customer service.
Customer service is really quick to respond and helpful when there is a problem.
The internet service and speed is horrible. When I called in to tell them it isn't working they wanted me to get a new router rather than fix the problem. But that was the least of my problems with this service.
They offered me a 2 month promotion at a higher speed at the lower speed price. When I ...
Installation went smoothly and so far the internet meets expectations.
I d recommend them.
My only caveat: If you have advanced wiring in your home (anything Cat 6 and above) purchase your own connectors before the tech comes for installation (buy the RJ45 connection adapters that match your w...
I have been a Direct Communications customer for many years. Overall I am very pleased with my service. It's reliable and I hardly ever have a problem. The staff are always friendly and treat me like a valued friend. I would recommend it and it fact I have to family and friends.
We have had both Comcast and Century Link prior to DirectCom and they were both terrible ISP's. DirectCom has been a pleasure to work with they got us up and running fast and the price for 150mb fiber is very reasonable. We pay a quarter less then we were paying Comcast for half the speed. There has...
I have had Direct Communication Fiber Internet for a couple of weeks now and the service has been excellent. The customer service rep was very helpful and the installation technician setup everything within 10 mins. The service has been extremely stable so far and just works. The speed and the fa...
Wonderful customer service! They really go out of their way to make sure you get the best service possible. Install was quick and easy, and everything works great. I highly recommend them!