I have not used Direct Communications but I have d...

I have not used Direct Communications but I have dealt with someone within their customer service. I really wish I remembered her name as she was VERY rude to me! I tried getting some pricing as I was looking to trade due to my job. The customer service agent got snippy with me when I asked about fiber, and I decided that I did not wish to go with them due to the fact that they did not yet offer it where I am located.
Customer service goes a long way.