Had a problem with my router picking up the intern...

Had a problem with my router picking up the internet. Called thinking I wouldn't be answered but was desperate since I was in the middle of a huge project on a time limit. To my surprise a gentalmen answered although he asked questions I wasn't sure how to answer he did get a bit rude for a minute, however me simply saying you don't need to be rude he quickly turned it around. He asked me to bring it in and a few min later it was fixed ready to go and I was on my way! I've had internet through this company almost 5 years and honestly not much problems. I did have to wait through a weekend once when it went out but first thing Monday they was on fixing it and finished quickly. Highly recommended!