If you are moving here switching from Comcast/Xfinity, expect worse everything. We got twice the speed for half the price of Directcom. If you happen to not stay on top of your bill, they are not shy about fees, and will still disconnect you, even if you pay before the disconnect date. I believe this is to try and get a 50$ fee out of you, since there's no reason their system should take two days to register a payment made on their own website.
2 star for having decent internet. The company itself kind of blows though, but what are your options in the rural area they serve?
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I have been with Direct communication for over 5 years and never had any major issues. During the covid crisis my service allowed me to work from home and support my clients all over the US via VOIP and gotomeeting video sessions with no slow downs or interruptions. I have been extremely satisfied with what they have provided my family. Thank you Direct Communications.
UPDATE: After the issue was finally resolved, we have not had any more major issues with our internet service. Bumping this review up to a 3 star.
First of all, my first experience with Direct Communications was very pleasant. Brenda at the office was very nice and super helpful, she even managed to get our installation scheduled a week earlier then they originally thought they could. Installer was very nice and helpful with answering questions. Internet worked pretty good for about a week... and then all the sudden it just stopped working one day. I called the support line when I got home from work that night, and they were very nice and helpful with trying to troubleshoot a few things, in the end they said that the issue was on their side and that they would escalate it to their advanced team to look into the next day. That happened on Wednesday. So Thursday morning I get a call from a support rep, and they tell me that the issue was that my router likely stopped in the middle of a firmware update, and that all I would need to do is factory reset my router and then just make sure the firmware is up to date. I was at work when I got the call so I tried that when I got home, and the internet still wouldn't connect. So I called the support line again, and once again they were nice and helpful, and again said that the issue appeared to be on their end and that an advanced tech will look at it the next day. So the next day(Friday) I get a call from tech support and they said that they know what the issue is and that someone will be out to fix it at 3 that day. So someone came out, and did something with the box outside the house real quick and then left. We then set our router up again, and internet was back on, hooray! We thought all was good and that it would be smooth sailing. But the next day around noon the internet goes out yet again... WHAT THE HECK!!! So we call support again, and the experience was the same as the previous times, in the end they say issue seems to be on their side and that an advanced tech will look into it on Monday when they are back in the office. So we will see how that goes.
I will say that so far every Direct Communications employee that I've interacted with has been very nice, unfortunately their service has just been a horrible experience so far. On Monday when they look into our issue again it will be 5 days that we've been completely without internet, and we've only been with Direct Communications for like 2 weeks. Hopefully once our issue is finally resolved I can give a good update on this review, but at this point I would not recommend this internet service because it's been very unreliable.
We moved to Eagle Mountain 9 months ago and having lived in other areas, we have found Direct Communication to have great service. Very seldom do we experience a delay in streaming movies or music. The customer service representatives are also very helpful and kind when they talk to you. I really feel like they are there to help you with any need you have without making you jump through hoops. Thanks Direct Communication!
Had a problem with my router picking up the internet. Called thinking I wouldn't be answered but was desperate since I was in the middle of a huge project on a time limit. To my surprise a gentalmen answered although he asked questions I wasn't sure how to answer he did get a bit rude for a minute, however me simply saying you don't need to be rude he quickly turned it around. He asked me to bring it in and a few min later it was fixed ready to go and I was on my way! I've had internet through this company almost 5 years and honestly not much problems. I did have to wait through a weekend once when it went out but first thing Monday they was on fixing it and finished quickly. Highly recommended!
We have been very happy with our Direct Communications service. Friendly customer service and always dependable. It is nice to support local businesses and it is great to have confidence in that business. Thank you!
The switch from VDSL to fiber was very quick and seamless. If anyone is having an issue with speed (especially on wifi) I would look into getting a good AC router, like the Asus RT-AC68U. Most wifi issues can be fixed by using the much less crowded 5Ghz band.
Edit: 4 months later and the speed and uptime are still great. For those people who are saying their connection is bad: what kind of router are you using?
Horrible unreliable internet. Somehow they got the monopoly in Eagle Mountain, so there isn't many options available. Probably why they don't try to get better. I would really like to see some competition come in. I would drop them instantly.
2 weeks ago a DSL modem went down and after the call center couldn't help me, Ben Hayes stepped up and got me in contact with Justin who was able to troubleshoot the problem and arranged for Greg to come out the following afternoon to setup a new DSL modem and WiFi. He also let me know that fiber optic would be ready on my street this week. I got an appointment for install and am now enjoying my 30mbs duplex fiber optic connection. I do a lot of VPN connections building eLearning modules for clients so the faster speeds are definitely appreciated.
I've had Direct Comm's Internet services for 1 year and 9 months and they have only gone down twice for an hour each time. Their customer service has been good to work with on outages and when I had billing questions. We have fiber-optic cable right up to the house which provides lower latency and the option of a symmetric connection with high bandwidth. I prefer a wired internet instead of wireless satellites because there is less issues with it. All the cables are underground too, so they are not affected by heavy wind storms. As far as I can tell, there isn't any bandwidth throttling for streaming video and there is unlimited bandwidth each month.
Direct communications has been good to me. Reliable internet. Great technical support. Staff is pleasant to work with. Positive experience. Have tried other providers that are awful, unreliable internet, bad customer service.
After numerous outages one which was down for all day, they refused to compensate for downtime or waive an installation fee after an employee said that it would be done.
We started with them June 1st, 2019. We were promised high speed, fiber optic service. Since we started with them we have had nothing but problems with our internet, billing and customer service. Even if we connected our router to the device directly we still were unable to receive service without buffering or connectivity issues. The worst of the issues was with the Wi-Fi. The router was changed out multiple times and we had a tech come out to her home on five different occasions. We were paying for dual band wireless and our 5 GHz connection was never solid for more than about a minute at a time. The Wi-Fi would constantly toggle back and forth between the 2.4 and the 5 causing the devices to disconnect frequently. After 8 months of consistent issues, constantly calling tech support and having technicians out to our home, we emailed billing and requested a credit to be applied to the account. They applied a $20 credit to our January bill. We didn't pay the January statement and let them know we would be happy to send in payment if they would offer some kind of a resolution. We weren't looking for a crazy high credit and or discount. We were simply trying to reason with the company and get them to see that we weren't even getting usage out of our service. They would tell us on a consistent basis that they were the only provider in Eagle Mountain. After a lot of research I was able to discover that there were other providers in the area but unfortunately none of them had fiber optic. I called the billing department to try and give them one last chance to proactively try and help us. I work from home and it was faced with having to quit my job because at the time I didn't realize there were other options. I talked to the office manager, Diane, on January 21st. I asked her to provide some sort of an explanation as to why the decision to apply a $20 credit to our bill. I was looking for a specific calculation to support their decision. She refused to provide me with any explanation as to why they applied that amount. I asked her if they could take a look at the usage, frequency of issues and repeat calls to customer service and calculate a more accurate credit to the account or provide some sort of a discount to offset the service issues. Diane was extremely rude to me on the phone and refused to provide any options to help our family. I told her I was going to look into canceling my service with them and she said that she did not care if we left the company. I asked to speak to someone higher than her and verbatim she said there is no one higher than me I am the highest there is. I asked her to provide me with the owners name and phone number. She did provide me his first name but said "He doesn't talk to customers" I was so incredibly frustrated by the end of that call. We paid for 8 months of service at an unreasonably high price and only a $20 credit and no other options to provide adequate and fair service. I reached out to social media and discovered that most of the customers in Eagle Mountain experience similar internet issues and more specifically issues with the office manager treating customers poorly. I should also mention that I requested a copy of the notes from all the interactions I had with their company. By law, as a customer we are entitled to that documentation. Diane refused to provide the notes. I am extremely dissatisfied with this company. Fiber optic or not, this company should not be allowed to practice business. They are falsely advertising yet no one is getting the service that is promised. I will continue to make sure that people are aware of the unfair practices of this company.
If you have a problem expect horrible service. The internet went out at my home today..... lived here 4 years and each time I've spoken to someone at DC I end up just wanting to tear my hair out. Now I have to wait to get someone to look at this tomorrow as the staff in at night can't do anything anyway. Plus they know nothing....30 minutes wasted as they know absolutely nothing. It was like having my grandparents trying to trouble shoot my problem..... incompetent company here!
We have been with DirectCom for 10 years I believe. They are great. We have had a few issues here and there over the year. But that is just to be expected with technology and growth of their services. We had more issues until we got fiber and we have very few with fiber. But the services tech that came out each time was awesome and went above and beyond to fix it until we got fiber. Be patient with them and they will be patient with you. But you can t go wrong with DirectCom.
It's upsetting to know that as a company they are not willing to work with their customers During this Covid 19, I am currently out of a job until Sept. I asked if they can work with us on amount due and they denied to assist. The Manager suggested to borrow the neighbors wifi, go to places with wifi or local library. As a company they decided to start disconnections as of 6/15 with a $50 reconnecting fee. Very disappointed with her response from this manager.
Direct Communications has been great. They have always been so helpful with anything we've needed. The customer service of their technicians when setting up was wonderful. They were quick and thorough and everything has been very smooth since. I would recommend them to anyone, even outside the Eagle Mountain area.
We ve been using Direct Communications for the past 9 years. Their prices are great, and they ve always been helpful if we re having internet issues (which were usually from our cheap routers). Since buying a better quality router we ve only lost the internet a couple of times, and Direct Communications was great about getting it back up running again quickly.
We have had a great experience with Direct Communications. We've been customers of theirs for almost 4 years and have only had one small issue. When we called them to get it taken care of it was handled within just a couple of minutes and without having to stay on hold for hours like other companies. The staff is friendly and helpful and the service has been great. #customersforlife
Direct Communications has proven their reliability throughout these past few months (with school from home, etc...). Despite the higher usage levied upon them, I have continually had fast and dedicated access for my work, my kids homework, and all of our entertainment needs. I recommend Direct Communications to anyone.
Fast Internet, I personally never had any down time. And the lady on the other end of the phone is very personable, and pleasant to talk too. My only complaint is; I wish they could have the monthly bill be more consistent, realizing it has more to do with Uncle Sam and taxes. Still annoying. Overall all, I am pleased.
This company is horrible. If I didn't need Internet for school I would cancel service. I have called every month due to them overcharging me and every time I call I am told this will be taken care of and I won't see this problem the following month yet again here I am getting charged double.
Horrible customer service. Internet went down at my house. They assured me that there was no issue so I tried all the normal things to see if it was on my end. Then I called back and they said that there is any issue and their whole team (4 guys) is working to fix it. I got transferred to manager and her told me to "back off" and said he could do nothing for me and hung up. I work from home and this is a huge deal to me and my business.
I felt like I was being helped by a local family run company that really took the time to make sure I was helped. I did not feel like I was needing to jump through hoops like you do with other internet providers. Amazing!
I have always gotten great service through Direct. Kristy is awesome and sets up everything great and all the technicians have been prompt and awesome!!!!
This company offered a promotion for 2 months for faster speed. After 2 months we called and said we don t want the faster speed and to reduce our speed. They didn t do anything. The next month we get billed and we say that we canceled that speed we wanted the lower one. We said if they took off the $15 difference, we wouldn t mind staying with them. They refused. They charged us a late fee and cancellation fee because we said we didn t want to continue service because we didn t want the faster speed. We now owe $168 FROM ONE MONTH OF BILLING because we canceled with them. DONT GO WITH THE COMPANY!!! You will get billed if you cancel or want to reduce your speed!
This company has some really good potential but doesn t use the resources they have properly. I never receive any crucial information through proper channels I only receive promotions. Very hard to get a hold of them. When you finally do get to talk to someone they don t listen to any of the concerns or problems that you are experiencing. Poor customer service can be improved just needs help.
We ve been waiting for over a month for them to bury our line. We keep getting a different excuse or no call back at all. Not sure why we are paying for a job half-done. Not impressed, look elsewhere.
Tech support is based in the US and they are very helpful and fast unlike any other internet company. I was even able to send pictures via text message to figure out my problem. Internet has been fast and competitively priced. I haven t had it long but so far it exceeds my expectations!
We are new to Direct Communications, but after calling multiple other internet providers, Direct Communications was the only group who was straight about pricing and what they provided. At install, the installer came when he said he would, he was professional and fast at install making it no big deal. They were very good at explaining what we could expect as far as billing goes and we have had no surprises. We've loved the services so far and love Direct Comm!!
I have been with Direct Communications for 13 years now. They have provided a fantastic service during all that time. That's not to say that there hasn't been a few hiccups along the way, but when I've called for a service, they have been right on it to correct the problem. They've even had technicians sent to my house within an hour of the problem. It is their customer service that I am most impressed with!
Do not do business with Direct Communications LLC. Please do yourself a favor of taking the dozens of very negative reviews online as well as their F rating on the Better Business Bureau serious. The internet and fiber wire are fine, but their business practices and customer services are absolutely terrible.
My experience - I was a customer for several years. When it take time to discontinue the service due to moving, I went into their office to make sure the cancellation was done properly (there were many bad reviews online I read on them of customers experiencing problems canceling there service - ie., continuing to receive bills).
I cancelled my service at that time and paid all owed in full. I asked the customer rep there several times confirming there was nothing else needed from me (current/future fees, etc.). She assumed me there were none. 3 months later I get a letter in the mail from a collection agency for $100. This included a 'disputed' $50 fee on the account after cancellation, 2 late fee charges applied by the company, as well as a $20 collections fee. I called Direct Communications directly to try and resolve. They said there was nothing to do as this was already sent to collections. No communication was ever sent to me via email, phone, or mail (I provided them my forwarding address upon cancellation) by Direct Communications regarding this.
I don't write reviews often, but do so in order to limit this from potentially happening to another person. Again, DO NOT DO BUSINESS WITH DIRECT COMMUNICATIONS, LLC.
We appreciate all that you guys do. Thank you for being a Grat company and easy to work with. The employees are awesome and do what they can to make sure our internet is up to speed. Would highly recommend.
Hi, I got the same response from you that I got from Diane. This is literally the smallest issue I have ever had with a company, but the biggest hassle to resolve. All I wanted to do was set up autopay, but the credentials you provide me with don't work on your site. I've read the instructions on how to register and have followed them perfectly. The issue is that when I go to sign in with the credentials that you provide, it says they're invalid. This is not something that I can fix!!!! Please fix your site so that I can have the convenience of Autopay.
I think Direct Communications does a great job. The office staff is always friendly and helpful. The technicians are helpful and make it easy to get a hold of them with the call back feature. My internet speed is consistent and fast. I would recommend Direct Communications to friends.
they were very nice the process to get started was quick and easy, I gave a 4 because the guy that came to look at the outside installation asked to see my router and failed to tell me i needed one with a different connection.
very VERY poor customer service... it you can even ever reach a tech. If you have issues with your connection, your only option is to wait it out and hope it resolves its self as Direct Com wont be their to help.
When it does work, its amazing. Only reason they get 3 stars.
The internet is fine, but just know that you won t receive your first bill through the mail. And if you are late on payment, they don t notify you through the mail. It s all through email so make sure you are someone who checks email often if you get this internet.
Shame on this company! They turned our internet off even though our son needs the internet for his homeschooling during this craziness with being quarantined. They refused to help us even though we told them we would be able to pay half of our bill now and the rest by the end of the month. Their guidance was to go to ridleys and use their wifi or the rodeo grounds etc... I am so disappointed in this company and their poor excuse of customer service.
I am a returning Direct Communications customer after a horrible internet experience with a satellite competitor. I spoke with Brenda when I made the switch and she was so helpful! I really appreciated the customer service I received from her. When the installer came out (the day after), he was so professional and didn't make unnecessary holes in my house. It looks very clean and professional! Beyond the fabulous Customer Service, you get a FASTER, QUALITY and DEPENDABLE internet experience! Thank you for the great service in Eagle Mountain!
The service is ok. A bit spotty. The website for managing your account is a bit older, and I have had issues with the automated payments where they just didn't happen, with no notice of any kind. And when you call them to ask about it, there is zero understanding of how that works and zero empathy. I've generally found their customer service very inflexible, un-empathetic, and not friendly. I cant wait till another competitive option is available.
I was with Direct Communications for a little over 2 years. Their speeds are pretty good being they are the only fiber routed provider in the city. When my computer was hardwired to the modem I was able to get 75mps. No quarrels with the service reliability in general it worked and worked pretty well considering my location. My biggest stink is their customer service is horrible. It's been a couple years but when the tech came out for the inital is set up he did a piss poor job and hooked it up in my living room when instructed previously to run the line to the office. So that's strike one I suppose, strike 2 I had to call in because I was getting super slow speeds while hooked up in the living room. They couldn't fix it remotely so a tier 2 specialist had to come out. Which means I had to miss work. $$$ out the window. 3rd strike, never been late, pay the hiked up price each month, fullfil contract ect.... Over $2,500 spent most likely. Fall behind once, and the internet gets shut off and I try to make an arrangement and they refused to take a pre scheduled payment for the balance in full. (Can't wait 4 days?) Anyway I guess I broke the bank being late and the company is now folding. Because of their lack of understanding and unwillingness I canceled service. I'm with UBB now we'll see how that goes.
Everyone from the service representative to the technician were extremely helpful and answered all of my questions and made setting up internet service extremely quick and easy!
We've been customers for several years now. Direct Communications has great speeds and service. Every time I have called into the office they are very pleasant to work with, I believe her name is Kristy. We work from home and have had only a few connectivity issues over the years, that were resolved quickly. We also stream Netflix and have no interruptions, we have the 8Mb plan, and live in the are with Fiber-to-the-home.
Its Like Google Fiber without the wait! It's fast and ready to go in your home full speed ahead! Really though it's been great internet it is very Reliable and Fast they also have competitive prices. If you live in there area of coverage it's definitely worth your time.
I have been with Direct Communications for 4 years not and I have been happy with the service. At first they were a little expensive but the prices are now very competitive and they are 100 times better than the other options in Eagle Mountain.
Horrible customer service. Somehow any router I use loses connection and its "not possible" that the fiber is at fault. They just try to get out of any sort of blame for this problems.
The telephone service is good, but we rarely use the landline. "Fiber optic" internet service: pretty awful. Plan on outages lasting from several minutes to several hours several times per week. If they werent the only game in town, I'd consider other options.
Edit: Two weeks later, another outage. We recently discontinued dish network service, foolishly assuming we could get by with streaming alternatives like hulu and netflix. No such luck. Our internet service, even with fiber optic, is too sporadic and unreliable. Again, if there were other options out here for internet service, I have trouble imagining a scenario in which Direct Communications would get another dime from me.
Direct Com has been great to me! When I first moved into my new house in May my house wasnt hooked up to the Fiber network and they came out the SAME DAY to hook it up and get my internet working! The internet is very reasonably priced for the speed. I play lots of video games and watch plenty of movies online and I rarely have problems. Plus its cable so you don't have to worry about satellite being a problem. I have recommended it to several friends who have moved out here.
Before getting cut over to the new fiber optics for my neighborhood, we had lots of issues with the ADSL connection. It would drop every 30-45 seconds and that happened for weeks. Today a tech came out unexpected and actually got the fiber hooked up, quickly, and now we are up and running. Thought that was awesome that they fit me in their schedule even though I wasn't scheduled for the tie over for another week. Thanks for the quick support!
I have never taken the time to do a review on any company before but this has honestly been the worst service of any sort I have ever had. Our internet always has a connection but literally none of our devices can load anything. And when you call for customer service I just sit on hold until I get frustrated and hang up.
Good company to work with, competitive prices, my only issue is sometimes the internet has problems with speed levels being what we are paying for. But otherwise, we love them.
When I need help I am put into a phone tree ( not a live person) who either sends me to a voicemail, which doesn't call me back! Or I wait for 4min. After which I am forced into the voicemail. If you find a live person they are short and quick to push you off to someone else all of which leads to you getting no help or service. I shelled out $300 and got this treatment with attitude. They are not fast to respond, not fast to offer service or help. Not feeling any love here.
Best Internet company I've ever used. I do a lot of gaming and always have great speeds and no issues. Customer service is always great as well no complaints at all. Don't listen to The bad reviews at all to make a decision try for yourself and see. I've had them for years now and couldn't complain at all. I know many people who use direct communications as well and they've got great things to say as well. You won't be disappointed if you choose them for your internet provider.
My husband and I just moved to Eagle mtn. and we have decided to get service with Direct Communications well that s if we could ever get it set up. We have been trying to get them to set up the internet for the past month and it s been a nightmare. Reschedule after reschedule, full of excuses and nothing gets done. If there is a problem with the wiring why isn t that being addressed? We have been patient but really how long does it take for someone to come and splice some wires. No sense of urgency or care for that matter. Trying to complete online classes and work from home is impossible because of NO INTERNET. This is ridiculous. We Don t have service with them and it s already terrible.
I was having a lot of problems with my DSL and had called them for about two months to get my modem replaced. During that time, I was receiving responses that my modem was fine, it was just that the wireless needed to be rebooted daily. I finally got a technician to come out to my home. He found that the modem was bad, and that the wiring from outside into my house was not correct. He changed the wiring and gave me a new modem and everything has been great. I appreciate the quick response to my needs on the last phone call I made and for the technician who came out and fixed everything. I am excited that the subdivisions around Nolan Park are finally getting fiber optic installed. I am excited to have that in my home.
We have been with Direct Communications for over Two years now and they have been nothing short of AMAZING! The installation was quick and very efficient! Anytime I have called them for questions they are quick to answer or direct me to who I need to speak with (usually during bad weather!) I am so very pleased with the high internet speed we receive all the time. I do social media work for a boutique and I am constantly on the computer and never have any issues! I appreciate how friendly and Happy they are! They have a great team and I am grateful to have Direct Communications! Thanks for all your hard work and keep it up! :)
Getting signed up was easy! Tara, who we spoke to on the phone to get our services scheduled went above and beyond. We needed to get hooked up sooner than they had availability for. Tara put us on a "Cancelation List" and called 10 minutes after our initial call with a date two full days earlier. We've only had the services for 5 days. So far, so good.
Super reliable connection, they do have some policies I do not understand but they are incredible at finding a solution that works for their customers. For me the mark of a good company is how you handle the "speed bumps" that come along with any business, and Direct Com definitely cares about their customers and bends over backwards to find those solutions.
I have not used Direct Communications but I have dealt with someone within their customer service. I really wish I remembered her name as she was VERY rude to me! I tried getting some pricing as I was looking to trade due to my job. The customer service agent got snippy with me when I asked about fiber, and I decided that I did not wish to go with them due to the fact that they did not yet offer it where I am located. Customer service goes a long way.
I've had Direct Communications for over two years now and have nothing but good things to say about it. I pay for the 250mb down 125mb up and it has been amazing! They have no data cap, no throttling, and incredible speeds. My recommendation to anyone getting their service is to get a quality router to get the most out of their internet. (I'm a big fan of Eero and Ubiquiti) I work from home, pc game on free time, and stream anything without issues.
We had direct communications at one time and let me tell you their service sucks! We constantly had the Internet drop and had to re-sign in every time. We finally left because they could not seem to figure out what they were doing. We now have slower internet but are willing to deal with it because there are no problems. Oh and after we canceled our service with them they continued to charge us with out telling us.
Aside from the occasional service going down due to all the construction going on in our area, I have been very pleased and impress with the speed and service of Direct Communications!!! Especially for the price!
Getting internet installed is a nightmare. I called 5-10 times and left voicemails to get installed. No one ever called me back and I was only able to get through once. After finally reaching customer service, I was told it would take a week to get an appointment. When the appointment day came I was told that I would have to wait another 4 days because of technical issues. They told me they would arrive between 8-9am. It's now 11am and no one has showed up. I would recommend not using direct communications if you can find another option. Sadly, I can't.
We were concerned with everyone having to work from home during the Covid-19 shutdown that our service would be slow and laggy. Did not miss a beat! Between my husband and I working, one college student and one Jr high student doing work all day you would have expected something different. Nope. Ran perfectly. We use the Google WiFi mesh system in our home and always have wicked fast speed.
Good service. Even with everyone home due to COVID-19 and multiple people on multiple devices, we rarely have any issues with speed. We've been customers for 15 years and have only had a few outages.
I've been with Direct Communications for over three years now and I love it. Truly. We don't have outages, we don't have lag, we can stream on many devices simultaneously and do quite often. Even on peak hours we don't see it slow down. I'd recommend it to anyone.
I showed up 15 minutes late to the appointment, but the technician had waited for me! He set everything up, and gave me some great recommendations on optimal placement within my house, and on how to utilize the product best. If my interaction with this technician was any indication of my future experience with the company, I'm thrilled!
My experience provided by Direct Com/Eagle Mountain was one that was extremely professional, which was in stark contrast to my previous internet provider. The transition to new service was seamless - from my initial phone inquiry with Riquel, who was very helpful and friendly, and I appreciated her immediate follow-up email confirmation detailing our conversation. The day of the actual installation with Jordan did have a few hiccups, but these were out of his control, and the issues were immediately discovered and resolved. Jordan was calm, highly service oriented and walked me through all aspects of the install, as well as welcoming any and all questions. Speed of the new service has not disappointed and I feel their prices are very competitive! In addition, receiving a follow-up call the next day to ensure I was satisfied with their service was a definite plus!
Built a new house at the top of a new development and didn't expect them to have fiber (or anything else) there yet. But when I called, they had fiber already run to my house, and had an appointment to install just 1 day and bit later! The tech showed up and was fast and knowledgeable, and the speeds are even faster than I expected. Would recommend as a great ISP for eagle mountain!
When calling around to see who could provide internet to my new home this was the only one that I found in Eagle Mountain. There price is not bad and they have good customer service.
The internet service and speed is horrible. When I called in to tell them it isn't working they wanted me to get a new router rather than fix the problem. But that was the least of my problems with this service. They offered me a 2 month promotion at a higher speed at the lower speed price. When I called in to cancel the promotion after two months they did not cancel it. When I called in to discuss the mistake they made Marjorie, customer service manager, told me she was unwilling to credit for their mistake. She even laughed at me saying "You're just mad because I won't give you what you want." I asked to speak to her superior. When she put me on the line with Diane, the office manager, she gave me the same attitude and offered to disconnect my internet. Absolutely worst customer service. I would recommend not ever using their service to save your sanity!
Installation went smoothly and so far the internet meets expectations.
I d recommend them.
My only caveat: If you have advanced wiring in your home (anything Cat 6 and above) purchase your own connectors before the tech comes for installation (buy the RJ45 connection adapters that match your wiring) as the installation techs are only provided with cat 5 adapters. They will work but it defeats advantages of the higher bandwidth wires.
I have been a Direct Communications customer for many years. Overall I am very pleased with my service. It's reliable and I hardly ever have a problem. The staff are always friendly and treat me like a valued friend. I would recommend it and it fact I have to family and friends.
We have had both Comcast and Century Link prior to DirectCom and they were both terrible ISP's. DirectCom has been a pleasure to work with they got us up and running fast and the price for 150mb fiber is very reasonable. We pay a quarter less then we were paying Comcast for half the speed. There has been now evidence of downtime or throttling of speeds. I might never move again since a good ISP is rare these days.
I have had Direct Communication Fiber Internet for a couple of weeks now and the service has been excellent. The customer service rep was very helpful and the installation technician setup everything within 10 mins. The service has been extremely stable so far and just works. The speed and the fact that they do not have data caps is a huge plus for me!
Wonderful customer service! They really go out of their way to make sure you get the best service possible. Install was quick and easy, and everything works great. I highly recommend them!
directcom.com
