I was with Direct Communications for a little over...

I was with Direct Communications for a little over 2 years. Their speeds are pretty good being they are the only fiber routed provider in the city. When my computer was hardwired to the modem I was able to get 75mps. No quarrels with the service reliability in general it worked and worked pretty well considering my location. My biggest stink is their customer service is horrible. It's been a couple years but when the tech came out for the inital is set up he did a piss poor job and hooked it up in my living room when instructed previously to run the line to the office. So that's strike one I suppose, strike 2 I had to call in because I was getting super slow speeds while hooked up in the living room. They couldn't fix it remotely so a tier 2 specialist had to come out. Which means I had to miss work. $$$ out the window. 3rd strike, never been late, pay the hiked up price each month, fullfil contract ect.... Over $2,500 spent most likely. Fall behind once, and the internet gets shut off and I try to make an arrangement and they refused to take a pre scheduled payment for the balance in full. (Can't wait 4 days?) Anyway I guess I broke the bank being late and the company is now folding. Because of their lack of understanding and unwillingness I canceled service. I'm with UBB now we'll see how that goes.