My experience provided by Direct Com/Eagle Mountai...

My experience provided by Direct Com/Eagle Mountain was one that was extremely professional, which was in stark contrast to my previous internet provider. The transition to new service was seamless - from my initial phone inquiry with Riquel, who was very helpful and friendly, and I appreciated her immediate follow-up email confirmation detailing our conversation. The day of the actual installation with Jordan did have a few hiccups, but these were out of his control, and the issues were immediately discovered and resolved. Jordan was calm, highly service oriented and walked me through all aspects of the install, as well as welcoming any and all questions. Speed of the new service has not disappointed and I feel their prices are very competitive! In addition, receiving a follow-up call the next day to ensure I was satisfied with their service was a definite plus!