When I need help I am put into a phone tree ( not ...

When I need help I am put into a phone tree ( not a live person) who either sends me to a voicemail, which doesn't call me back! Or I wait for 4min. After which I am forced into the voicemail. If you find a live person they are short and quick to push you off to someone else all of which leads to you getting no help or service. I shelled out $300 and got this treatment with attitude. They are not fast to respond, not fast to offer service or help. Not feeling any love here.