They took an entire month to fix my computer and then charge me $65 on top of what I would ve paid if i would have just taking it to the Apple Store. Definitely do not recommend this place. Driving a few hours to the Spokane Apple store will save you all the trouble and I guarantee it won t take a m...
They saved my macbook pro and were honest and guaranteed their work the whole time.
VGH has helped me numerous times with repairs and merchandise.
The latest was replacing the dead screen on my macbook pro for under $600.00.
... and it's handy that they're only 10 miles from where I live.
Every time I've been in there all of the staff are helpful and courteous no matter what I am in there for. I would recommend this store to anyone who needs computer repair, building a computer, want the latest game, or just need some info on computer jargon in general.
Nice place, came in for a pc diagnostic and repair (problems with the partitioning) and Tom had me all fixed up within the hour while also remaining courteous with other customers. Kudos
I brought in a computer that wouldn't even boot up to be repaired. The person who assisted me amiably answered questions regarding the likely cost of the repair, the likelihood of various causes for the problem given my description of how and when the problem arose, and the anticipated length of tim...
I bought a new MacBook Pro from them and they made the transition from my old MBP to the new one carefree. The transfer was made on the same day and they held onto my old computer til I could be sure that everything worked on the new one. This experience was better than if I went to an Apple Store d...
Great customer service and incredibly helpful!! I've taken my Macbook Pro in twice with issues and they have fully repaired it both times.
They take care of their customers and provide support on all products they sell.
Locally owned, this store provides excellent service, guidance and fair prices. Just built a high-end 4K video production machine with 25TB of storage, 32GB ram, it rocks.
i've been going to VGH for 3 years now. and they are a great service. i see all these reviews about computer rapair and what not. but VGH has way more to offer than computer repairs. they have videogames from the retro videogaming era like atari and the old nintendo's and playstations to the modern ...
The worst experience ever. Waited 3 hours for simple diagnostic test for my macbook which wasn't even done. Spend the three hours going to Spokane Apple Store instead do not stay in Moscow it is not worth it.
Matt and Nori were great and helped get my old iPod working again! Very knowledgeable and friendly! Definitely would recommend.
My family I noticed that when I would get my screen on my iPhone repaired here it would start popping out and break more easily. One time my screen popped out and cracked as I was leaving the mall. When we went back to VGH to ask why they told us the frame was probably bent due to the phones design ...
These are my "go to" guys for computer problems. Within the last two months, I have been in there three times, and twice they were able to tell me what to do to fix it on my own. The third time they were able to fix the problem within the time frame given.
Terrible service, did not take any responsibility. only a word sorry. my phone was functioning well before i gave to them for a new screen, after they replaced the screen, my phone can not be able to turn on anymore, so they put it back my cracked screen, but my phone just totally dead. any without ...
This is the second time I have had to bring my Apple computer into VGH for repair. Both of the times I have gone, I have had to wait for 5 or more minutes for anyone in the empty store to notice me. They have refused to service my laptop charger because it was still sending power to my laptop. It wo...
Service up front aka register personnel are amazing and eager to help and are very friendly/professional. Tech department however will really try and milk you for your money in parts and labor. Very shady when it comes to estimates. Took my services to the U of I bookstore and got my laptop fixed fo...
Thanks for letting my head phones sit in the store for a week before sending them out to be fixed.
I have been in the store 3x's and each time the staff has been very helpful, especially the last couple of times. I had a young man by the name of Connor. Both Tom and Connor were excellent at explaining things about my phone that I had limited understanding about while repairing the phone.
Connor ...
Great service, got my laptop fixed a lot quicker than expected!! Would definitely come back.
Awesome service and a great selection.
Thank you guys for everything!
After reading several reviews, my experience falls right in line with the rest of them...Around September of 2017 my graphics card died, thus leaving me without a computer to do pricing research of any kind. I am a Prime member and do almost all purchases through them. I explained my situation to ...
I have bought a few NES titles from here. Nearly all of them have been dead. When I have asked them to fix them they told me that they couldn't. They offered an exchange so I picked up another title. The other title was broken as well so I went back to exchange it once again. I casually asked the ma...
The place was wonderful and vary helpful. Thank you
I bought my husband a USB Wi-Fi Nano adapter to connect to tower to the router in the living room. We called and received wonderful customer service from Dave! He was patient and didn't rush me as I bumbled around on the computer. They are highly knowledgeable about other products. I did not buy thi...
Best gaming and computer store I have ever been to or heard of. The guys here are very knowledgeable and do their best to help any and all customers that walk through their doors. I enjoy every moment I am in the store. I have become friends with almost all the employees and the owner. There might b...
So the video game and gaming computer guys are pretty nice and you can find some cool stuff. They're the entire reason for the second star. However the apple retailer section is not great. We brought an IPhone 7 to get an update defect that was apple's mistake, (which they have admitted), fixed. The...
Matt is an excellent employee at VGH. I went in just before closing and was very happy to have been taken care of completely before they closed. Only $10 to transfer data on my IPhone for my Daughter. The whole experience was perfectly seamless thanks to a great employee. Thank you Apple/VGH for hir...
Only Authorized Apple Service provider from Spokane to Boise
Wow, I really wish I would have checked the reviews before coming here. My space bar on my 2017 MacBook Pro got jammed, and I removed it following instructions on how to do so. When it still DIDNT work after replacing it, I called Apple who advised me this model has a recall on the space bar butterf...
The staff at VGH in Moscow are consistently friendly, patient, and knowledgeable about their products, which are reasonably priced for a mall retailer. In particular, Wyatt provided great assistance to me with products several times. Recommend.
I honestly would prefer not to give this business even 1 star as they deserve far less. The short story is that after VGH "fixed" my computer I had to take it to the Apple store in Spokane for over $1000 worth of work. And VGH charged me for the work done while the Apple store covered everything s...
Everyone I go in it is great service I've been a customer of theirs for years
A+++ got us in quickly and problem solved in seconds!! Friendly staff and nice store. We were even able to get an appointment so we didn't have to hang around and wait. Great experience!
So rude! I drove Almost two hours to get to them because they said they could look at my computer today and give me a quote. Got there and they said it would be at least four business days before they could look at it and they could not get me a quote. Not impressed at all
My primary work laptop (a MacBook Pro that aged out of Apple's repair coverage) failed suddenly and I was going to lose two weeks of work since my last major backup, not to mention productivity loss working from a backup laptop.
I arranged to have my assistant take it to them, and they were fast an...
We are so lucky to have a store like VGH in our community! I've had my computers repaired there over the last decade and have always been impressed with their professionalism and excellent work.
Not the most up to date computer components but they have good tech support and an occasional gem
Trevor is one of the rudest, most pompous, least helpful, arrogant, belligerent people I've ever dealt with on the phone. And, that was from one simple call. It's like he's trying to drive away customers. He's succeeding. Regardless of anything else about their products and service, I'll never shop ...
Tom has been my computer fix it guy for years a great place.
Same story every time I've been in this place - terrible service and arrogant staff that makes you wonder why you ever walked in the doors. We made a special trip across the palouse to try to get a computer fixed and literally left within 30 seconds because of how rude the two men at the help desk w...
They were very helpful in person and on the phone. They answered all of my questions. They worked through trying to get my computer better, but alas, it just couldn't do it. They tried! Great bunch of guys. They didn't treat me like I was stupid for not knowing much and asking a lot of questions.
Carry the basics plus system builders parts, games and general electronics such as keyboards, locally owned and reasonable.
Worst computer repair experience of my life. Sent in a PC to be cleaned of a virus, came back with more problems than it went in with. It came back with the operating system re installed, ok but whats the problem? It came back with a version of Windows 7 which was 10 years old, and most likely i...
Do not leave your equipment there. Terribly unprofessional. I paid $65 for the tech to tell me he didn't know how to take my computer apart.
i called about my phone needing to be replaced on thursday and they said to bring it in friday morning to get the job done. Turns out they didn't have the part so they said they were going to overnight ship the part for Saturday. Bring my phone BACK in and they still didn't have the part. Its almost...
Todd Green always goes above and beyond to serve his clients. I've had to visit VGH for a number of different reasons over the last three years, and have always been thrilled with the service he provides. Highly recommend VGH.
Many thanks for repairing an iphone for a mere $15. I walked in assuming there would be no way I could get out of having to buy a new phone, but he carefully tested every connection to find the short. I've never had a repair bill this low for a phone. Thanks!
Staff are friendly, professional, and super helpful! I'm a small business owner and they are my go to for computer repair and accessories.
Great service, great guys that work there, can never go wrong with them!
I came to VGH Computer services on a Monday with a broken laptop screen. They made the process sound quick and simple up front and were friendly and polite. On the following Saturday I was thinking it to be pretty odd that I hadn't received a call back or anything regarding my laptop so I went into ...
I went to the store to fix the cover of my Asus laptop. I paid me $208. When I came to get the laptop the screen was broken. They told me they could refund me $60 or I could get a new screen. I said I wanted a new screen. I went back to the store again and noticed they replaced it with a screen that...
Just love the store. Great customer service, the employees are always willing to give recommendations, and if I feel lost about a console/platform's specifications I know that I can get reliable information. The other day I observed a couple trying to buy a Nintendo DS for their son and they were co...
I love video game headquarters I'm really going to miss it though I'm not having any problems with my laptop so far
I've bought two things from them that don't even work? For example, I bought a ps2 memory card that I couldn't write anything to. Luckily I was able to return it. They claim their controllers are tested, but the PlayStation 2 controller I bought had sticky buttons, and when I opened it to clean it, ...
If you need Microsoft pro surface chargers they are the place to go.
They have always been helpful and friendly. I have never been mistreated.
Pretty good place, frustrated because I payed over 240 bucks for them to replace my laptop's base/keyboard. Initially wanted them to just run it through their cleaner, I can tell they didn't because I kept the old keyboard/base and the keys on it are still sticky. The one they replaced it with is gr...
First and foremost, their prices are NOT competitive, every single component in their store can be found on Amazon or on newegg for at least 10 to 30 dollars less than other retailers also I bought a pc component from them in the morning and took it home just to find out that I didn't need it anymor...
I am always on the hunt for weird parts or trinkets. I have made them my first spot that check when there is something I am looking for or need. Amazing staff that is knowledgeable about the products that they sell.
Pretty stoked with my new computer. Works like a gem. Definitely will be going back for any future Apple purchases
The staff at VGH today namely Matt and Jess were super friendly, PATIENT, and knowledgeable about their products, especially when it came to assisting a technically challenged, middle aged with no patience, frustrated at ATT lady. They walked me through a restore to my iPhone and I can happily say,...
The guy I talked to seemed to have little PC knowledge. Just wanted to talk about his loptop the whole time.
Professional, Friendly, and Knowledgeable. That's how I'd describe the guys at VGH. They won't make fun of any mistakes you've made, they'll only do their best to get your stuff fixed. I brought my PC because of power issues and they discovered that I was my GPU pulling way too much power. Installed...
I was impressed they helped fix my Macbook that had had some water damage, and did so in a timely manner. I will be coming back for all of my problems.
Matt s awsome and got my husband s computer right in. To clean it but come to find out the bearings in the fan were shot so had to order the fan and wait for it to get here to get it fixed. Now it runs like there was never anything wrong. Thanks again VGH U R THE BEST...
I cannot speak for their computer repair service having never used it, but the retail store is okay. The people are nice and know their stuff. That said, I have not had the best customer service experience there. A few years ago I purchased a 4 gigabyte stick of ram which was clearly labeled as 4 gi...
I would never recommend this store to anyone! My husband brought my HP laptop there because one of the hinges was broken and it was not closing properly. After 4 days they called us and said the only problem was the cover case. They estimated the cost to be $285 and it was surprisingly expensive. Ho...
Took a laptop in to get the case of the screen repaired and they would not tell me how much it might cost or if they could even order the new case. Charged me for just finding out they could not order the replacement part and then when they just glued it back together they broke the video wires. The...
I am furious with this place. I took my iPhone 5S in because my front & back camera stopped working. That was the only issue I had. VGH told me they could fix the cameras and not only were the cameras not fixed but the entire screen was ruined. It only shows black now. They said they could fix the b...
Sometimes prices are higher than average, other times they're lower. Always great quality and service though.
Absolutely phenomenal customer service!!! I had an issue with my hand built pc and they were able to help me same day! I recommend them to everyone with any kind of computer problem.
You guys are a "game" saver ;)
I brought my MacBook pro in to repair some keys on the keyboard. When I brought it in, they told me it would take 2-3 days for it to be done. After 3 days I hadn't heard from them so I decided to give them a call. They had not even began to run diagnostics or order the part that was needed. They ran...
I'm asking a question, do they repair android phones?
So so rude! I'm glad I only called them before going to their store!
Not a fan. They would just give me the bare minimum information and it felt like I had to pry any sort of information out of these guys. Seemed like they cared more about the money than their customers. I go here because its the only MAC repair around, not because I wanted to....
One of the worst tech and costumer service experiences I've ever had. Brought my laptop in with a slightly broken case. Was refused a quote of any kind from the front desk. When I picked it up, I was charge an extra due to them breaking the video and needing to repair it. This is after I had already...
Riped! Do NOT GET A PHONE FROM THEM! GO TO ANOTHER DEALER.. NOTHING BAD TO SAY ABOUT METRO GREAT BUT THIS LOCATION IS HORRIBLE WILL NEVER RETURN
I took my computer to have the top case replaced because of a coffee spill, they charged me $498 and they gave it to me "just fine", only that the charging port was not tight, and the button by the touch bar functioned occasionally, offered to solve the problem but I chose to send it directly to app...
Cant speak for the tech repair but awful store make your purchase online, intimidating arrogant staff.
Things can be a bit on the spendy side if you're buying bran new but it's no more than best buy and you get a family experience from really great guys.
I want to start out by saying, until 5 minutes ago, i loved this place. The staff were always friendly and knowledgeable.
But i just had an experience that shakes me, to be honest. I went in after making an appointment for a hard drive cloning. When i first made the appointment, they said they wo...