I honestly would prefer not to give this business ...

I honestly would prefer not to give this business even 1 star as they deserve far less. The short story is that after VGH "fixed" my computer I had to take it to the Apple store in Spokane for over $1000 worth of work. And VGH charged me for the work done while the Apple store covered everything screwed up by VGH under my warranty. The long story is...My computer went in for what should have been a minimal fix. While I was told the repairs would only take a day or two, dependent on arrival of parts, they had my computer for nearly two weeks. As a student in a professional doctorate program, I really needed my computer fixed asap & thought this would be a better solution than mailing it in to Apple (whom thought the issue would be fixed in 2-3 days tops). Every time that I called to check on the status of my computer, I was given a vague answer & told more time was needed. When I threatened to take the computer from them & send it in to Apple, I was told my computer was actually done & I could pick it up immediately. I paid for the repairs & was told my computer had passed the testing & was working fine. However, when I got home my computer was a mess. I called in to VGH multiple times to find out what I could do & was told repeatedly that I needed to bring it in but would have to pay for whatever additional work was needed. When I called this week (on a Monday morning @ 9a), I was told the Apple service guy was not busy, but it would be at least Friday before he could even look at my computer. I took my computer to Spokane to the Apple store, where thankfully my warranty covered the >$1000 worth of repairs that was needed to fix the VGH's shab job. I picked up my computer today, although it was actually done yesterday (Thursday). Please save yourself the trouble of having a crappy store such as VGH service your equipment. Make the hour drive to Spokane & save yourself time & money in the long run!