After reading several reviews, my experience falls...

After reading several reviews, my experience falls right in line with the rest of them...Around September of 2017 my graphics card died, thus leaving me without a computer to do pricing research of any kind. I am a Prime member and do almost all purchases through them. I explained my situation to the sales person who was extremely knowledgeable and helped steer me towards what I needed. I informed him of my Prime membership, at which point he told me that the price was the same. I purchased the EVGA GTX 1060 3gb, brought it home, installed it and immediately went online to check the ratings for the card. At this point, I learned that Prime's price was $65 less and that I could get it in 3 days. I called (the same day of purchase) and talked to the customer service manager and asked what they would do to rectify the situation. I was actually told that I was "out of luck but could return it with a return fee".
I then ordered it from Amazon, got and installed it 3 days later. I returned the one purchased at VGH with near pristine packaging and then informed that they refund ONLY to an "In store" credit thus guaranteeing that they get their money anyway!
I was lied to, purposely mislead about another product that did NOT do what I meticulously explained to the salesperson as to what I needed. (I even had the salesperson explain it back to me to verify his understanding.) I was then told that I was out of luck by the person in charge and then mislead AGAIN about the product return.
It's been 6 months and even though they have $53 of mine (I was also told that that credit does NOT have a time limit) I do not intend to ever return to the store again. There are other computer stores in the area and I tell everyone to try them instead of VGH.