I want to start out by saying, until 5 minutes ago...

I want to start out by saying, until 5 minutes ago, i loved this place. The staff were always friendly and knowledgeable.

But i just had an experience that shakes me, to be honest. I went in after making an appointment for a hard drive cloning. When i first made the appointment, they said they would do it complimentary of the 1000 dollars i spent on other hardware.
When i came in today, i was hit with a fee that just kept escalating every time i asked for more info. I was first told the wholething would take about an hour. Then the manager skiis said it could take a few and that they charged 90 an hour. Exasperated, i agreed and said I'd wait (cus i had nothing better to do). After 30 minutes of waiting, i found out that they hadn't even started it. Then the manager said that it could take 10-12 hours. I asked him why was doing this? From my perspective he was on a power trip and i had no choice but to watch. I accused him of saying that just so he could charge me 90 an hour because he was upset at me.
That was when he flipped out. After some harsh words, threatening to call the police, and returning my hardware, he told me to never come back. I'm absolutely shocked by the manager's behavior. I want to believe he was just having a terrible day, but that's still no way to treat a loyal customer. I'm still floored by it all. By the end of it, he was yelling "Do you understand English?" and "I'll forcibly remove you myself." All the while i was trying to seek guidance from another store employee to find out where i could get the hard drive transfer elsewhere. The man acted immaturely from the very beginning and clearly was having a terrible day.
I ask people not to judge the store by this madness, but to avoid interactions with thw manager at all possible times. Good day.