I took my computer to have the top case replaced b...

I took my computer to have the top case replaced because of a coffee spill, they charged me $498 and they gave it to me "just fine", only that the charging port was not tight, and the button by the touch bar functioned occasionally, offered to solve the problem but I chose to send it directly to apple because I read VGH reviews and they were not so good. When I am about to send it to apple over the mail, I take the case off and I see a 4 inch scratch, and I immediately contacted apple. They are fixing everything for free. VGH denied that they did the scratch, called me a liar and told me that the only way that you could have a scratch like that was with a KNIFE. They banned me from the store, hung up my calls, and refuse to give me a refund, although apple ask them directly because even if the computer didn't have a scratch, just the fact that the charging ports and the button were not working properly was a good enough reason to give me a refund. they refused, and when i called they said: "we told you not to call anymore". They didn't allow me to talk to the owner... customer service is HORRIBLE in this place. please do not take your apple devices here, they do not take responsibility for anything and they straight up disrespect you. The manager, Todd, was very rude, and said that apple makes more money, and that VGH is better and has less issues than an actual apple repair center, HA!
If you want to pay extra for not having a good repair and possible scratches, call them. This is the worse place to go.
I attached a picture of the receipt, a picture of the repairs that APPLE had to make to my computer (charging port, and button), and the scratch that THEY DID, although they argue "I did that to my own computer". Apple felt so bad, they sent me merchandise, and they will fix the scratch. Again... DO NOT GO HERE!!!!!