So the video game and gaming computer guys are pre...

So the video game and gaming computer guys are pretty nice and you can find some cool stuff. They're the entire reason for the second star. However the apple retailer section is not great. We brought an IPhone 7 to get an update defect that was apple's mistake, (which they have admitted), fixed. They told us it would take around 10 business days to get it fixed and they'd send it to us down where we lived about 30 minutes away. Well fast forward 3 weeks and we never got a call, it's my friends phone and the only access she has to a phone so I called as it was my number on the paper work. They told us they had called two weeks previously, (never happened, I checked). The man was very abrasive about it. They told us that Apple wouldn't fix the phone because it had sustained water damage, fair, not their fault. My mother put it through the washing machine at one point which I had forgotten. Anyway I tried to ask why it mattered when it was a network error not a hardware problem and they told me it would need a completely new motherboard which is wrong because the phone works just fine except for the issue caused by the faulty update. Through the entire time the guy on the phone was rude and took a tone with me eventually asking "well when are you gonna come get it" to which i replied that I wasn't because they said they would send it to us. Which he claimed was wrong and he would only send it if we paid for shipping. At this point Id had enough and curtly told him we'd be by to pick it up next week and hung up. I'm not mad that the phone wasn't fixed, I'm mad that this man had the audacity to treat me as if I was a bother to him and then treat me like an idiot when I was confused as to why Apple wasn't willing to fix the phone, then blatantly refused to follow through with their promise to send it to us. Overall poor experience. I like the video game and gaming pc guys but I don't know if I'll be back.