The Able Group Reviews

Edit: Sue our reference is 4117600-J1. You have my email and I will be waiting for a direct response, your agents should have followed up after my conversation with them previously but did not.





Central office would not remove the fee and so if I had not paid, the plumber would have removed their parts and left! Not only that but the plumber would have lost out as they are expected to cover their own materials. They are a poor attempt at Uber for contractors and treat those who do the work poorly.

I m now waiting for them to listen back to the call , I doubt I will hear back or get a refund for a cost I was never made aware of! We ended up paying nearly as much as the dishwasher itself cost just for installation!

Do not use Able, go direct to a local plumber instead and save your money and stress.

After ringing a few firms to come out to my misted Windows and then not turning up
Able came when they said ,measured up and came back a week later and fit new window
Very quick reliable and professional
.Our fitter was called Gary and he was such a lovely man.

Able were fantastic. They arranged an appointment for me quickly and at a time that suited me and the engineer was on time. He was very friendly and polite and resolved the issue for me very quickly and efficiently (jammed UPVC door lock). I felt very comfortable throughout the process, the engineer talked me through the issue and explained the options available for repair and didn't make me feel pressured to spend more money than was necessary to find the solution that best suited my situation. I would definitely recommend this company.

Able Group privided same-day service and their friendly operative sorted the wasps nest problem in double-quick time.

DO NOT USE. Did not turn up, no explanation, rude customer service. Booked for mouse control and the engineer did not turn up. Phoned three times and each time told they were late, but on the way. Stayed in all day. Then they never turned up.

When phoned the next day they told me that it didn't matter. Told no way of finding out what happened and that I shouldn't care. Rude person told me off for asking. Get the impression that this is very normal! Use someone else!

EDIT: Neither Sue or anyone else contacted me regarding this.

We had the Leak problem & called out your service after hours team & your Man called done the leak for us , we thanked him & he left, everything was done just fine & we were pleased it was all done & we could get on with our life once again. Yours faithfully D Talbot.

They came and sorted a wasps nest. The guy eas on time and we have not had any issues since. Very proffessional from when we phoned them to the job being completed.
I Would recommend them

The worst mistake you'll ever make choosing Able to Sub Contract for steer well clear. I've never been paid on time once and listened to excuse after excuse. There's plenty of other reviews that will support my review. DON'T DO IT! Stick pins in your eyes it'll be a far more pleasurable experience! And as for the prices if your looking for a service choose a local tradesman and save yourself a lot of money and time.

Quick to take your money and quick to arrange a visit - unfortunately not so quick to get back to you when the problem wasn't resolved - there was still wasp activity after the visit and when I phoned up I was put on hold for ages - second time I called I was promissed someone would call me back - that was a day ago - I've given up - fortunately the wasps seem to have given up too - nonetheless next time I will go straight to a local pest control company - all Able does is arrange for local people to come out anyway

quick response visited and repaired damaged window very quickly. nice friendly workman

Very dissatisfied with the service provided. Two failed visits due to "technical issues". When an engineer came fault not fixed so needed to rebook call. This was early December 2019 and still waiting for an engineer to confirm when they can return.


You've seen "The Standard" response to my initial comment which was 5 days ago and guess what I'm still waiting for a call and explanation If I could put a minus star review I would do. I won't be using these ever again and wouldn't recommend them to anyone.

Do not use these people !!! Cowboys and robbers they are disgusting and prey on old people please don not have these people in your house substandard work and dangerous

Excellent service. I found Able Group on line, telephoned the number supplied and by the end of the day a technician had identified the problem and laid the bait. Within a few days the rats had disappeared not to return so far! Job done. Thank you Able group. One word of caution - they are very expensive - not the dearest but still expensive. May pay to shop around.

The engineer for my area, a chap named Simon, 'phoned well in advance to let us know he was coming,turned up on time,and was thoroughly professional in his attitude and advice. A credit to Able Group.

Disgusting customer service, turned up late, changed their prices and tried to up the price of a simple job - capping the gas from gas oven. When the price was queried, the man was very rude and said we were horrible people as we politely asked him to leave. Would not recommend. Upsell tactics used.

Extremely unprofessional customer service, who kept me waiting on a plumber thrice delayed because the plumber was 'busy with other works'. Customer service agent (Ben) would not empathise even after I'd told them that I'd been waiting on the plumber for over 72hrs. They refused to send another until the offending plumber had his 'final chance' to come re-visit. How is it that I am expected to wait for any longer if the plumber misses more than 3 appointments? STAY AWAY from this offensively inept company.

Very pleased with the window service . Was reliable helpful and efficient . Many thanks

Able came to fix a problem with a double-glazed door. Work appeared OK but door failed to lock properly so I called to arrange a follow up appointment. They failed to turn up twice, wasting two days of my time. When the third engineer turned up the fault was fixed but considered chargeable as it was unrelated, but despite wasting two days of my time the still insisted on charging. Would not touch them with a bargepole.

Shocking service hike the price up once they arrive AVOID

The service was prompt and professional and the plumbing fault quickly rectified. I would highly recommend and would use again.

Great service fast response very very happy with the service

Shambles of a set up, came and fixed a job and it broke down again 2 days later but when I asked them to come back and repair it they did not follow through so I had to call and pay another company to complete the job they should have done in the first place

My post code is BD235HB

Booking reference (well one of ) Booking Confirmation - 4146766-J1

Disappointed. Reusable components unnecessarily damaged so was charged for replacement parts. Job not completed properly.

I wish I had read some of these reviews to avoid my own bad experience.

I called the plumber to check what was wrong with water temperature in the shower. To do this, all what was needed was to remove the panel, handles and take the cartridge out - check whether it works / is it right part and order a new one. Pretty plain vanilla job but this was invoiced as two hours work. As such straightforward task, this was totally unreasonable.

It took several phone calls until I was finally able to discuss the invoice with someone (as promises were made to call back which never happened). Eventually when managed to discuss the response was that work was done per given charge-out rate (half an hour basis) and time the job took (which did not solve absolutely anything) was not unusual. To be noted that the plumber was eventually making a guess what was wrong just turning the temperature handler without taking cartridge out until I asked to take a look at it (following the same logic a mechanic would know what is the reason for a car leaking oil not bothering to open the hood).

All in all, very negative, totally 100% waste of time and money and not sorting out anything - experience. Definitely worth of avoiding their service .

We needed a plumber the same day. Arrived within two hours, as stated. Pleasant young chap, cleaned up after himself and offered advise. Price quoted very reasonable. Woukd highly recommend this company.

I called Able Group for bed bug issue in the house. My positive experience with that company is that the guy turned up right on time. However, there is NO GUARANTEE given and despite having been charged A LOT... the problem barely quiet down and when I called their office for advice and ask for a second visit, the price was similarly excruciating still without a guarantee. For that type of issue, there is a need for a guarantee as the treatment takes several visits before it is tackled. Maybe Able Group is good for other services but definitely NOT for this type of Pest Control.

I called on 30th July to have a wasps nest removed and was pleased with the service for the initial booking. I was told someone would be with us between 9am-5pm on Saturday 1st August (which is a very long appointment window) but I was told someone would call 30 minutes before so I didn t have to wait in all day (fair enough). Saturday came and shortly after midday I called the company for an ETA. After 30 minutes on hold, I was told they couldn t give an ETA. At 4pm (an hour before cut off), I still hadn t heard anything and called the company again. After another 30 minutes on hold, I spoke with an operator who told me the job hadn t even been assigned to a technician yet. I cancelled the appointment accruing no charge, but am disappointed to have spent the day waiting around at home for a technician who, by their own admission on that second call, was unlikely to arrive. Poor communication, poor service, would recommend you go somewhere else. IN ADDITION TO THIS: I don t usually feel compelled to leave companies reviews. I did so for Able Group on TrustPilot. Able Group reported my review as fake and had TrustPilot take it down. Unfortunately for them, I have been able to have it reinstated. BE AWARE that their Trust Pilot rating will have a good number of genuine, negative reviews filtered out!

I recently appointed Able Group to replace a broken patio door glass panel. They were very swift and on time to provide a quotation and followed up soon afterwards to complete the work. Both technicians that undertook the work were very polite and professional. I was really pleased with the quality and workmanship. I will recommend them to friends and neighbours.

Understanding telephone operative. Swift effective response with offer of repeat attendance which was not necessary. Excellent! Thank you

I requested an electrician from this company to reset my electrical main fuse box on the 6 December 2019. On making the request the customer representative told me their hourly rate to which I agreed.

While waiting for their electrician, my son used Whatsapp video to show me how to rest the board. By the time they got here their services were no longer required. I then asked the engineer to fit a light fixture for me instead as they were already on the doorstep . He agreed! before commencing the job I asked him to call the office to find out how how much this new job would cost.

He told me " We don't deal with the money side of things, the office will be in touch" Like a fool I allowed him to fit the light. He shaked my hand and left after no longer than 25 minutes. I DID NOT SIGN ANY DOCUMENTS > I did not agreed to any amount of money with this company. I was looking for a call from them to state according to their hourly rate the cost of fitting the light fixture.




These people have broken the LAW!! Forged my signature to force me to pay the sum of as stated below ...







I am putting this out there for the world to see this company needs to be financially regulated!!!!

The bill they sent stated "SOME SOCKETS have no power- Board was NOT tripped" where is the labour cost here?

I have no issue paying according to their hourly rate for the light fixture that was fitted but hhhhheeeeeellll nooooooooo! this bill won't be paid ...

I am heading to court WITH THIS !!! Please I beg of you DO NOT EMPLOY anyone from this company they are thieves!!!!

The gas engineer from Able Group turned up, didn't even open the boiler, now the company sending threatening letters demanding to pay for the visit. Although, they promised No call out charge. Other company (Invictus) repaired the boiler straight away and I happily paid them. Consumers, please be careful with Able Group.

I called up with a patio door that refused to lock. We had a visit within three hours of the call being made and the fault was repaired quickly.

Nice and professional engineer finished the job very well!

I would give a zero star if i could. We were broken into last night and obviously very shaken up so rang this company at 8am to board the window and paid for URGENT service and had an email to confirm they would be with us between 9am-10.30am, however we got a call from the engineer to say he would be between 12pm-2pm which i agreed too, but no one turned up. When i rang to query this the caller said that the engineer had tried to come but 'couldn't fit down the road' but i was not made aware of this. The caller said he would call me back asap to re-arrange, however by 3.30pm still no call so i called back again and still the caller said they will try and contact and engineer and get back in touch with me - again no response. I called again at 4pm for then to be told no-one could do it tonight and that i would have to wait until the next day, awful service and wouldn't recommend to anyone!

Able were asked to check leaks in a bathroom drainage and clear an intermittent WC sewer pipe blockage. The plumber arrived promptly and proceeded to try to remove WC to rod the drain. He failed to get the WC off its fixing, and had no equipment to rod drains from external manhole (less than 10 feet). Agreed to return after weekend with the right kit, even though he knew what he was facing before coming. Unfortunately the next time the WC was flushed, water & sewage poured into the kitchen below. In man-handling the WC he had shifted the internal connector to the drain. This is not the "reasonable skill & care" required by the Consumer Rights Act 2015 & Able are legally required to put right their mistake in a "reasonable time" and without "undue inconvenience" to the consumer. Advised Able immediately. They could not get plumber to return as he had been 'drinking' and despite sewage dripping into the kitchen were 'unable' to get another plumber until after the weekend (48 hours+). In particular Able stated that their subcontractor was responsible, not them (fortunately this is completely untrue since the CRA 2015). This is not a company actually able to deliver a 24hr service, just a 24hr call centre to fob you off. Getting a proper plumber in to fix the mess they've caused and sending his bill for Able to pay (if not it's off to the small claims court for a slam dunk of a case ).

Does what is says on the box. We had a rental property that needed the drains flushed out. They quoted a day and a price and they were there and the price was correct. The downside was the cost of having someone out on the weekend vs the cost of during the week. I still haven't received a receipt yet but the amount debited was the amount they quoted.

Initial contact was great and I felt confident.

On the day the work was supposed to happen ( A boiler fitting) things went badly. Plumber a no show so I called them, told it was unlikely I'd actually have the work done today after all...despite being assured it'd be done in a day. Promised a call back. 90 mins passed so I called again. Promised another callback, nothing.

Book a week in advance, Get up early on our only day off and the electrician can,t even be bothered to turn up.. One plus he eventually called to say he wasn't coming. Pathetic

Urgent call for my brother who has had rats problems for quite awhile. He has had 3 call outs from the local council pest control who, quite frankly, are a waste of time and money.
Able sent out someone within 2 hours. He was friendly, professional and very well informed. The poison he put down was extra strong and seems to have solved the problem. He also gave advice on best way to stop further access should they hapoen

Used their pest control service. Turned up late on the first visit and didn't bring a torch when it was dark so used his phone to try and spot the problem, stayed for a couple of minutes and didn't do anymore than sprinkle some posion. On second visit he didn't even collect the dead rodents, when we complained to customer services they were rude and less than useful. 150 pounds wasted. Would rate no stars if possible

They appeared at the exact time they stated. they were very pleasant and efficient, knew what they were doing and promptly completed the work. There second visit was booked and they did exactly what they stated. The advice was exactly what was needed and further visits booked

Great engineer sent out, he explained what had caused the window frame to break and how to avoid it again, as well as fixing it in a timely manor. He was a little later than I had expected but he was apologetic, friendly and imformative. I would recommend this company, however be aware that their service although helpful and friendly is not the cheapest.

Blocked drain from house to main drain, guy cleared it although it was pitch dark at 4.30 pm. The drain from kitchen ran through although waste was backed up in the rain gutters on edge of my patio, and another offshoot of this drain from the bathroom, neither of these cleared. Next day I had to clear an almighty mess from where it had overflowed onto the patio, not visible in the dark, and within a few days realised the other offshoot was still backed up and flooding. Able said the engineer would charge again for another visit, I am livid as this job was only half done in the first place! Never use these again!

Amazing service.....And the skill, knowledge and professionalism shown by the plumber James Bryan was second to none. He fixed quickly and with minimum mess a leak in a pipe that had ruined my ceiling and got the better of 4 other plumbers. I didn't think this attention to detail and old fashioned workmanship still existed. Sarah

Quick & efficient service - Called in the morning about my leaking kitchen tap & the plumber had sorted it all out that afternoon. Pleasant staff too!

Very professional from call out visit to quote, right through to removing broken glass and fitting replacement, all within a few days. Very happy to recommend.

DO NOT USE THEM terrible don't use them. Went out to get rid of rats, didn't get rid of them and then charged again for going back. DO NOT USE THEM

They didn't turn up and claimed they rang me but didn't.

arrived well within times given. very pleasant and explained the procedures carried out

Excellent same day service,the engineer arrived when he said and sorted the boiler out in under an hour.Very nice guy I would highly recommend them and will certainly use them again for any future servicing/repairs.

Unreliable, unprofessional and un-able!!!

Had a job booked in between 10:30 - 16:00, was told I would receive a call 1 hour before arrival. Called at 15:20 and was told I would just have to wait, they don't have an ETA and cannot obtain one!

Called on the Monday for an update and was told the job had been cancelled! I was not notified and this left our site in-secure all weekend. It is now Tuesday and I am still waiting an update on what happened here. Formal complain was made yesterday afternoon!

Completely dissatisfied, unfortunately, I would not recommend this company to anyone!

Would highly recommend. Came to sort out a broken window. All measured and sorted within 3 days.

Called the helpline from abroad as the toilet sprang a leak whilst I was away. Sent a plumber round the same day, fixed with no additional charges. Excellent service.

Terrible company, do not use!! Awful customer service. Ordered just a small single double glazed glass pane to be fitted. Telephoned, trying to speak the right person is impossible, and was told 4 days on the trot that the part would be in, but it never was. When the job was finally done we paid the balance in cash but the following day they took the same amount from our bank account. Still fighting to get a refund, constantly being told someone will call back but they never do. Very unprofessional, dreadful service, left hand doesn't know what the right hand is doing.

I booked an electrician at 3pm to attend an urgent problem in commercial premises in High Wycombe and was assured an electrician would arrive by 5pm, the visit was cancelled by Able directly to the person on site and rescheduled for the next morning between 9 and 12, this was cancelled early in the morning. Customer Services then confirmed they have a single electrician in High Wycombe who works 8pm to 11pm only.

That evening the electrician who was to attend at 8pm called directly to cancel because he only does domestic work.

Able declined to pay for our time wasted.

They came on time and replaced the broken lock and fitted a new door handle. I was told by them that the handle wasn't included in the original quote, so I had to pay extra. The handle turned out to be very expensive .

The handle were fitted by the technician before I was given a price. He had to phone his office to ask if it was included in the quote. He then asked for a price for the handles that he'd fitted. He had finished and cleared up and was sat in his van ready to leave when he phoned for a price.

Made 2 requests for a customer who was in trouble with plumbing issue. Appointment made but they didn't turn up. Made another appointment and they didn't turn up. Then customer got a phone call to say they didn't want to do the work. Never had the courtesy to contact ourselves to say they did not want to do it. Found a local plumber who went within 2 days.

Very friendly. Gentleman that came was lovely with my elderly parents. We did arrange to pay cash but then he said no you had to pay over the phone , that took me 36 mins in a queue so that was a downside . Lady on the phone just went oh I don t know why he wouldn t take the money , not a reason when ur parents are in there 80s and can t hear over the phone

I would highly recommend Able Group. Found them on the internet, excellent service from the initial phone call to book the appointment to the job being done. The assessor took time to fully explain the reasons for our problem to ensure this doesn t happen again. Great service.

Bloody fraudsters, don't go near. Will take your money and doesn't deliver. Gives rubbish excuses and blames it all on you.

Extremely quick service..from contacting them to the job being completed less than 4hrs. Amazing !! Especially over the Christmas period.

On time, Good service, great advice. Would highly recommend.

Very efficient and fast replacement window. Many thanks .

very efficient excellent service and a very nice chap.

Brilliant thank you. Great guy. Excellent service will recommend. Hopefully we will not need you too often

Company that makes you frustrated.

Sun night: Book in an appt for my apartment on Monday
Mon 0908: Called said WILL arrive in 10min
Mon 0918: Said my apartment doesnt have parking space, CANNOT come and said will find someone else to come
Mon 1121: Engineer said CAN come and park in Tesco car park
Mon 1152: Engineer said CANNNOT come and left me with frustration
Mon 1202: Called and confirm tht they CANNOT come

If parking space is such a huge issue to your engineer then please specify when I make the booking. I take annual leave to stay in the house to wait for the engineer and being left with frustration. The company cannot just be can indecisive and changes their mind every half hour or so.

Thank God my neighbour called in a plumber today too so I use an alternative company instead.

***THIS CONPANY IS HIGHLY NOT RECOMMENDED***

arrived on time - got the job done and certificates sent through the same day. the guys that came and done the job were very professional

Job done was satisfactory but was charged for time spent collecting parts when I was told this wouldn't happen.

I contacted this company because they offered robust solutions to pest control for mice.
All they did was put some poison down. The treatment didn't work. They Said the mice may have Come in through the front door. We later found an entry point and blocked it. As the problem got worse I had to spend more money to address the issue. ( stick pads work) The pest control manager is refusing to refund any money. She is unreasonable, rude and abrupt. Don't use this service!

Efficient service, very helpful call centre, contacted my tenant swiftly, arranged access directly and fixed the job with no additional costs. 2nd time of using them and will be recommending them to my company (I m an estate agent) and have them top of my list for the future.

I used their drain clearance service to unblock a bath drain in an apartment in Leeds.
I was advised on cost.
A courteous person arrived, well within the time slot, I was 'phoned prior to the visit to check that I was expecting someone and to give a more precise time of arrival.
The person took their boots off before entering and without being asked! Went straight to work after explaining what was going to happen.
The job took about 40 mins, no mess was made.
I would recommend them.
Professional.

Called to get a quote and some advise in regards to pest control. Spoke to a Rachel who not only was unhelpful, she came across really condescending and patronising. Rachel was the sole reason I decided not to go with this company even though I was in an emergency situation - she was that bad. I think re-training for your staff is necessary, especially the staff who pick up calls as they're the first impression of a company for first time customers.

Probably the worst customer experience and work I have ever witnessed - we had a rodent problem that we engaged Able to come and sort out in good faith. The able employee laid some poison (open trays of poison, in a house where small More

Good lock Smith did work quickly price quote accurate

Arrived next day.
Where done in 30 min.
Windon good as new.

Just rang up for a quote on a new boiler

I asked the boiler make and stats he didn't have a clue why run a business like this and employ people who don't have a clue about the products they are trying to sell ,
Go to a proper gas engineer if you need the correct information

We had an issue with a broken window. We ended up having to make multiple calls, we're promised callbacks and emails which never happen. Always an excuse as to why we weren't receiving emails/calls. We made it clear on Tuesday that it was an emergency and by Friday afternoon we had enough of the poor service and non response so spoke to management and cancelled the request. Would not recommend the service of business to anyone.

Excellent service that found me a local business who would come out that day and gave me reasonable time estimate despite the lockdown.

Absolute con artists. Please avoid these cowboys. Completely lied about the fixed quote, then took money out of my account, without my permission.

Unfortunately i cannot give zero starts otherwise i would do. In 15 years at my current address i've have an issue with the drains once, on this occasion i instructed the Able Group to clean the drains. The engineer arrived swiftly and cleared the blockage, or so i thought. a week later the drains were again blocked, i contacted their customer services to be told that i would be charged again for them to be cleared. Charged again for not doing the job fully in the first place??? Safe to say i didn't have them back and instructed DynoRod to complete the job.