Called to get a quote and some advise in regards t...

Called to get a quote and some advise in regards to pest control. Spoke to a Rachel who not only was unhelpful, she came across really condescending and patronising. Rachel was the sole reason I decided not to go with this company even though I was in an emergency situation - she was that bad. I think re-training for your staff is necessary, especially the staff who pick up calls as they're the first impression of a company for first time customers.