The Able Group Reviews

I would highly recommend the Able Group. Next day service, efficient, friendly and done very well. Thanks Able!

Brilliant thank you. Great guy. Excellent service will recommend. Hopefully we will not need you too often

Company that makes you frustrated.

Sun night: Book in an appt for my apartment on Monday
Mon 0908: Called said WILL arrive in 10min
Mon 0918: Said my apartment doesnt have parking space, CANNOT come and said will find someone else to come
Mon 1121: Engineer said CAN come and park in Tesco car park
Mon 1152: Engineer said CANNNOT come and left me with frustration
Mon 1202: Called and confirm tht they CANNOT come

If parking space is such a huge issue to your engineer then please specify when I make the booking. I take annual leave to stay in the house to wait for the engineer and being left with frustration. The company cannot just be can indecisive and changes their mind every half hour or so.

Thank God my neighbour called in a plumber today too so I use an alternative company instead.

***THIS CONPANY IS HIGHLY NOT RECOMMENDED***

arrived on time - got the job done and certificates sent through the same day. the guys that came and done the job were very professional

Job done was satisfactory but was charged for time spent collecting parts when I was told this wouldn't happen.

I made an enquiry into using your urgent drainage blockage service. The lady was polite, slightly evasive, but none the less booked an appointment within 90 minutes requesting my card details which I provided. Since this was urgent I assumed a prompt service. I received a response phone call from another, less pleasant lady at 724pm stating that the plumber had clocked off and would not be doing any more work tonight. I inquired why and received an unsatisfactory answer,made in an aggressive tone stating go somewhere else and then put the phone down. Customer service I don't think. What a disgrace. I hope she gets sacked

I contacted this company because they offered robust solutions to pest control for mice.
All they did was put some poison down. The treatment didn't work. They Said the mice may have Come in through the front door. We later found an entry point and blocked it. As the problem got worse I had to spend more money to address the issue. ( stick pads work) The pest control manager is refusing to refund any money. She is unreasonable, rude and abrupt. Don't use this service!

Efficient service, very helpful call centre, contacted my tenant swiftly, arranged access directly and fixed the job with no additional costs. 2nd time of using them and will be recommending them to my company (I m an estate agent) and have them top of my list for the future.

I used their drain clearance service to unblock a bath drain in an apartment in Leeds.
I was advised on cost.
A courteous person arrived, well within the time slot, I was 'phoned prior to the visit to check that I was expecting someone and to give a more precise time of arrival.
The person took their boots off before entering and without being asked! Went straight to work after explaining what was going to happen.
The job took about 40 mins, no mess was made.
I would recommend them.
Professional.

Called to get a quote and some advise in regards to pest control. Spoke to a Rachel who not only was unhelpful, she came across really condescending and patronising. Rachel was the sole reason I decided not to go with this company even though I was in an emergency situation - she was that bad. I think re-training for your staff is necessary, especially the staff who pick up calls as they're the first impression of a company for first time customers.

Probably the worst customer experience and work I have ever witnessed - we had a rodent problem that we engaged Able to come and sort out in good faith. The able employee laid some poison (open trays of poison, in a house where small More

Good lock Smith did work quickly price quote accurate

Arrived next day.
Where done in 30 min.
Windon good as new.

Just rang up for a quote on a new boiler

I asked the boiler make and stats he didn't have a clue why run a business like this and employ people who don't have a clue about the products they are trying to sell ,
Go to a proper gas engineer if you need the correct information

We had an issue with a broken window. We ended up having to make multiple calls, we're promised callbacks and emails which never happen. Always an excuse as to why we weren't receiving emails/calls. We made it clear on Tuesday that it was an emergency and by Friday afternoon we had enough of the poor service and non response so spoke to management and cancelled the request. Would not recommend the service of business to anyone.

Excellent service that found me a local business who would come out that day and gave me reasonable time estimate despite the lockdown.

Absolute con artists. Please avoid these cowboys. Completely lied about the fixed quote, then took money out of my account, without my permission.

Unfortunately i cannot give zero starts otherwise i would do. In 15 years at my current address i've have an issue with the drains once, on this occasion i instructed the Able Group to clean the drains. The engineer arrived swiftly and cleared the blockage, or so i thought. a week later the drains were again blocked, i contacted their customer services to be told that i would be charged again for them to be cleared. Charged again for not doing the job fully in the first place??? Safe to say i didn't have them back and instructed DynoRod to complete the job.

Very good and helpful i was not in my wife was and was quick in repairing problem
Thankyou

Received a quote easily over the phone without pressure to buy. Same day service on the job, which was done to a good standard. The locksmith explained things well and gave honest advice

Great service. Quick, efficient and knowledgeable. I would definitely use this service again and would recommend.

Very good service ; the plumber came quickly and sorted out the problem and went over what was needed , overall an excellent way of sorting out an emergency

Fast and efficient and Leroy was fantastic and gave good advice

The tap in our ensuite bathroom sprung a leak, soaked through the ceiling. I called Able at about 8am just after it happened. Office staff very polite and friendly. Said they would get a plumber out between 9am and 2pm so I took the day off work. They rang around 10am to say the plumber would come between 3pm and 5pm. Then at 3.45pm I got a call to say the plumber can't make it today. So I'm feeling pretty angry having sat in all day with no water and now I have had to spend more money on an emergency plumber because it's so late in the day. I never write reviews but I'm so p****ed off I have to vent my anger!!!

Cancelled twice on the day and inflexible with rescheduling.

This company stood me up twice, now I m in a very difficult situation because I trusted them when they said they will be showing up to my house. If you need something done timely I would avoid them. I called them the date before to confirm they will be showing up and they said they will from 1 pm to 5 pm, when I called at 4 pm they told me they forgot to tell the electrician about my job, extremely unprofessional.


As per your request the job reference is 4140367

Fantastic service and price great quick job well done

I called Able at 9pm on a Sunday evening as I suspected there were rodents in my kitchen. A pest controller was with me 8am the next morning, which was amazingly quick, he was very thorough and set various traps and bait and he advised me on what measures I could take to stop them from getting in again. He came back after 8 days to clear up - very satisfied and felt the cost for the two visits to be very reasonable.

They got my day wrong on the booking but otherwise a very good service. Unblocked my drain fast and left area clean and tidy. Workman was very professional and efficient. Would recommend to friends and use again if needed in the future.

I can t judge this company on their work but I can judge them by their employees. One of their drivers tried to swerve into me and knock me off my bicycle while on my way back home from work. This is absolutely disgusting and not how anyone should behave I hope he doesn t do it to someone else and actually knock them off

Unfortunately, this company is very poor in all areas and I would highly recommend that you do not use them.

The customer service is unprofessional and they will constantly blame their suppliers and you (the customer). They blamed the constant delays on the supplier and then, when the units were eventually made, they were damaged so the supplier was blamed again - even though they had been made 6 prior to the fitting date and could have been quality checked prior to the day of fitting.

On the day that they were meant to be fitted between 8.00am and 11.00am, I was contacted at 10.00am to be told that one of the units had scratches on so they wouldn't be fitted. Unfortunately, I was unable to return the call until 12.30pm when on my lunch break. I suggested that the other two units could still be fitted as we were expecting our first viewings on our property the following day and we had postponed the viewers twice already due to changes in the date the glass was to be fitted.

I was told that it was in fact my fault for not calling sooner so this would not be able to happen, but if I had requested this earlier in the day, it would have been able to happen - a claim that a manager later explained would never have happened no matter when I called back.

When I asked to talk to a manager, I was told that the company does not check the units before the day of the fitting as this is their policy and even when there are multiple units being fitted, if one is damaged, none of the units would be fitted on that day. The manager explained that they would never fit suitable units as a curtesy to their customers and would postpone until it suits the company, which is understandable but disappointing.

I am genuinely concerned that this company is a scam and that I may never get my windows sorted. I have already paid half of the balance for the windows and really do question if this is a legitimate company, especially after talking to the manager.

Happy with the service, clean and efficient. Will definitely recommend and use again. Thank you

I called Able about a suspected wasp nest in my back garden late one afternoon and the pest control man was with us first thing the following morning. Within 2 minutes of his arrival he had located the nest and, 20 minutes later, he had treated it. All very impressive. I found the call-out price very reasonable. I would gladly recommend them to my friends and family.

I was so impressed with the very quick response from Able Group. The engineers arrived within the time slot and just got on with the job and sorted it out, they were friendly, professional and tidy. The admin girl who I initially spoke with was very nice, helpful and proficient, well done Able Group and many thanks,

Ben is an absolute pleasure to have come sort your bees or Wasps . He even put his bee outfit on for my kids which was lovely, such a gentleman and goes out his way for you. Such a nice friendly guy and very knowledgeable about his industry even teaching the kids facts about bees.

Prompt, reliable, efficient and courteous - what more could you ask of any person or organisation - great job and so pleased to see the inevitable "mess" was cleared up afterwards. Thanks

Did not effectively respond to complaint, threatened litigation

Acted promptly. visited quickly when they said they would. diagonised the problem. took immediate action and solved the issue. Hoping never to have a repeat of the issue but if so would not hesitate to use them again.

The locksmith was prompt, efficient and left no mess. I've very satisfied with my experience with this company and will definitely use them again.

Don't use this company

This company Able Drains should be avoided at all cost DO NoT USE then.

Stephen Fialka.

paid for them to get rid of ants in the garden and the ants went for 1 day, when they came back after 1 day I called them to complain and was told that it was just natural, complete rip off

Able Group are an absolute disgrace. It took them 3.5 weeks to install a triple glazed window after they did the estimate. From the outset, they knew of my timeliness, a holiday coinciding with my house sale completion. I requested the window be installed before I went on holiday.

They were unable to meet my needs. I was ringing them 2-3 times a day trying to pin them down for a installation date. They kept fobbing me off with a couple of lies as to why the window was taking so long. I had a gaping window at the back of my house which they offered to secure, but at extra cost. I declined. This added to my workload as daily I was a anticipating having to change my work diary at short notice. They appear to have no understanding of this or customer care.

Finally, I managed to pin them down to the 28th August - when I was away, which they knew. Fortunately I was able to find someone to let them in. I wrote a complaint to their customer relations team before going on holiday and still have not received an apology.

To my dismay, I have come back from holiday to find a new window installed, but with a crack in the bottom left hand corner. I believe they either knew of the crack already, or, it cracked during installation. Craftily, rather than asking the girl to come back and inspect the work, they dropped the keys back to her, and got her to sign without inspection. Therefore I have no witnesses. The outstanding money was taken out of my account without inspection.

I rang Able yesterday and spoke to a manager who became very nasty and said we'd have to pay for it all over again.



Do not go near this company, they are total Cowboys!

LB job no. 3015599

The locksmith arrived within 90 minutes of making my call.
He was very pleasant and told me exactly what had happen and why. He fully explained the course of action taken.
His work was quick and very tidy. He left no mess. Thank you for an excellent service

Excellent service, rang on Friday and got appointment for Saturday, as promised I was called 30 minutes before arrival, turned up on time 30 minutes later, gentleman was very polite, knowledgeable and job was finished in around 20-30 More

Great service, Extremely punctual and very informative. Was very happy they were discrete. If you do have any rodent or pest problems these guys will completely sort it without any issues. Thankyou.

Worst company we have ever dealt with, passed from person to person by the phone, and then to be hanged up on. Plumber turned up day later to quote for new boiler, after i had taken the day off for them to come when they were supposed to. Plumber was supposed to turn up today between 1 and 5pm as arrranged, nobody turned up. absolutely terrible service. no courtesy calls. avoid company! we have gone elsewhere.

Had a leak fixed, on time, professional tradesman, good job done for a fair price. Would definately use again and recommend to all!

Good service and clear communication. Came out same day and did a great job fixing our lock.

Rude and aggressive engineer who refused to listen would never use again

Absolutely terrible service. Happy to confirm appointment and take card details 2 working days prior to appointment. At time of appointment called to say that their operative had 'gone off on long term sick' and I should arrange an appointment with another company. Cost me a wasted day of emergency holiday from work.

After a frantic search for a plumber to clear my blocked drain, I found Able very reasonable price and sent a plumber within a couple of hours. Really nice chap polite and courteous. Sorted in no time. Well done Able would highly recommend

Absolutely terrible i arranged for an engineer to come out same day, the guy on the phone gave me an option to pay before the work was carried out, im so glad i didnt i received a call back from this company saying the engineer had gone AWOL and i should contact another comapny . So i called dyno rod and these guys actually are listed before dyno rod !!!!! How is that possible

Very competent engineer, inspired confidence.
No mess left. Very pleased with job.

First class job
Engineer arrived during appointed time slot. Completed the job in the first half hour, so did not try to stretch the job out to get more money. So only paid what I was quoted for the half hour rate. Was polite so couldn't ask for anything.

utter time wasters. Engineer complained that he couldnt find parking when it was right outside the door. Customer service staff were extremely rude. Do not use.

Where do I start? I damaged a wire under a plaster board in the wall. Just nicked the insulation. The electrician (?) turned up, dug a huge hole in the wall and eventually (after lots of chat) got himself into the second charging period before so that the original quote would be doubled. At which point he suggested I pay hi subcontract firm and the Able group individually. And as part of his double priced service, he mixed up resin on my table and wrecked the service. If that's your thing - go for Able.

Does what it says on the tin, good and efficient service from start to finish no problems with my glazing job, highly recommended.

i had a leaking tap which was flooding out i needed an emergency repair i called able group they promised me a plumber would come out within 60-90 mins and sent me an email to confirm i waited 2 hours no one came when i rang up they said they couldnt get anyone out for 2 days even though they promised and confirmed! they took my card details beforehand!

We hired an gas engineer to replace a gas hob. He turned up on time and worked efficiently, completing the job quickly and to a very high standard of workmanship. Once the job was complete he left the area clean and tidy. I would highly recommend the Able group for reliable tradespeople.

Great service came within timeframe arranged. Friendly and efficient.

Emergency plumber said they would come out before 6pm. Half an hour before 6pm I received a call saying they weren t coming. They booked for the next day. The next day they called to say that no one was at the property. Someone was home and no one knocked on the door. I have dogs so I never miss a door knock! The engineer called me and didn t say anything. I called them back straight away. Spoke to the head office and they had gone on to another job and couldn t do the work for another 3 days. The man in head office was extremely rude. They wasted my time and completely unprofessional. They can not be trusted to turn up. Don t waste your time contacting them.

Service was good, arrived when promised
Little pricey to replace a small sealed unit, otherwise it would have been 5 stars

This was a prompt service and the job was performed quickly and efficiently. We were even left a spare pane. For the time and materials involved, I didn't think the charge for the job was particularly cheap but at least it was as quoted when the job was first booked on the phone. Rod (Norfolk)

The locksmith arrived very quickly did a first class job and was both helpful and very polite.

Regarding mice problem. Terrible customer service! No response to emails! No 2nd engineer visit, even though had phone call the day before! Still waiting for response regarding a refund! Would not recommend.

Had trouble finding a plumber in Cardiff prepared to come out and fix a simple radiator leak. These guys sorted one who came out the next day. Probably paid a bit over the odds, but it needed sorting and they sorted it.

The plumber they found btw, was excellent.

I found Able Group online, called them up and an engineer arrived the next day. Because they didn t have the part with them they offered to come back the same day and fit it however I requested they came back the next day which they did. The engineer turned up, fixed the fault and replaced the programmer all in the time promised. Great work and I will definitely use again.

Very fast, efficient and friendly service from everyone I dealt with at this company. The only downside is I feel they are expensive.

I booked the Able group to get a quote for a shower replacement. On agreed day, I had a call that a plumber was not able to come that day. That's ok, can happen. We got another appointment day 2 days later -it was yesterday. A plumber rung saying he was on his way and to confirm the address, and he never arrived. We rung his number, busy - and he didn't call back. We rung another number, and left message. No response. Dissapoining. Not professional.

Hi I had blocked drains on 25/1/2017 very distressing to say the least a guy from Able Group arrived his name was Jem he assessed the problem job done excellent service well done would not hesitate to recommend company

Great quality job done in time stated fast efficient service

Very easy to deal with. Gave a quote over the phone and came out the same day!

I run a video production agency where we produce 5 star video reviews for business. I was planning on giving Able Group one of these videos complimentary. But, then they came to carry out the work on my boiler. The plumber was great and did More

AVOID THIS COMPANY AT ALL COSTS!!!!!!! Awful experience with this mob. Called them to book an engineer to carry out some repairs on my bathroom, gave them all the details of the work in hand and booked them in to attend. Apart from the adviser being slightly arrogant and rude on the phone, everything was fine so far. I was advised I would receive an email to confirm the booking, however this only came 2 days prior to them attending. It stated they would attend between 8-10am. I noticed the work scope description wasn't accurate so I called them up the next day to double check they knew what they had to do and they were going to attend, the adviser changed the work scope and said the engineer had not been allocated yet which prompted me to ask if the engineer would definitely attend, they replied they could not "guarantee" an engineer would be allocated (this was less than 24 hours before they confirmed they would attend!). The adviser again was arrogant and rude and I really sensed he had an attitude, the customer service at this company are so poor. After this unconvincing call, amazingly, I was still unsure if the engineer would even turn up in the morning. I took the morning off work to be here for them. 10am came and went and no engineer. I called them up and asked where they were, the adviser seemed clueless and put me on hold for about 5 mins, she came back and told me the engineer would arrive at 4-5pm that day instead. I explained they had confirmed a different time in the email and the inconvenience this has caused me and the adviser just said "I don't know whats happened here". I then just cancelled the booking and contacted a local company in Glasgow who are going to come out to do the job for me in a few days. Do yourself a favour and scroll past this company on google. Better to use a local company who value their customers!!

DO NOT BOOK - I booked for work to be done and they cancelled 45 minutes before the appointment because the Locksmith did not want to attend

The company were very pleasant and quick in responding to a wasp problem on the same day we phoned them. The engineer was very informative and provided advice

Brilliant - some companies are just quality and well run. Don t look any further.

Terrible service! We paid to have a nest killed a week ago, with the re-assurance on the phone that if the first treatment wasnt succesful then a second treament would be included in the cost. The engineer treating it on the day suggested it would possibly require a further treatment, but reiterated that this would be carried out. Needless to say a phone call to them today suggests they want the full original amount again to re-visit!! Thankfully we have access to the original phone call and will be sending this to trading standards and the ombudsmen. STEER WELL CLEAR!

Edit (as you've stopped me from replying to you!)

I'm pretty sure you are aware of our reference considering your technician has just driven by to check!! (It must be noted my mother has no issues with your technician) However I have major issues with misselling and breach of contract for a non existent service that you sold to her. Which i will deal with in due course.

Terrible service and very poor value. Able Group does not live up to its self proclaimed quality. Certainly not in my case
I thought I would give them a try as I have a number of buy to let properties in London and sometimes service / expertise is more important than price.

Two men turned up who were nice enough guys but gave me no confidence they were in any sense the experts that that justified such charges.

Before they started I had hot water but couldn t turn off the water to the radiators - although I could turn them off individually. I was assure they would leave me with hot water. Their main concern it seemed was to get paid for the visit.
They didn t leave the hot water working ( I m now having to use the back up immersion heater ) and the office never rang to arrange to order the part or with any follow up .
I ve heard nothing since . A complete waste of time and money.

Arthur M

I was absolutely disappointed with their service. I called and fully explain about my situation which was more rare in comparisons to others which i made my description very specific. They sent someone out which unfortunately was more mature and not able to do the job as it requires him to go on the ladder as my issue was on the roof top. I called the office as the kind gentlemen couldnt proceed with the job and the consultant was very rude and abrupt. This company doesnt some how provide services that requires climbing ladders or being on roofs for wasps/bee nest removals ? So after my explanation they wasted my time by sending someone out that to do a job which they dont provide the service in the first place!!!

I would not recommend this company!!

We were really pleased with the service and prices! Would definitely use this company again! Would 100% recommend!!!

Realistic quote given over phone and prompt arrangement of arrival to solve the blockage. Very friendly and professional call out man who got to work quickly.
Left the area clean and explained the work carried out. Quote and final price matched. Would recommend!

Fast and reliable service, sorted within minutes, new and future customer