The Able Group Review

Had a very poor experience with this company through no choice of my own. Our landlady chose to go with them to replace the boiler in our property having turned down quotes from local businesses. Before the boiler was replaced we'd had problems with our hot water for 3 years and none at all for over a fortnight. The guy from Able replaced the boiler, it took him over 8 hours but he assured us all was well. He did the job on a Friday. Friday evening a smell of gas became apparent. We had no one to call to advise us what to do as it was the weekend. By Monday the smell was very strong. Able said there was nothing they could do! British Gas sent out someone to turn off the mains gas and check for leaks, he detected multiple leaks from the new boiler which he said had been improperly installed. We were appalled. I have a disabled partner and our lives were in jeopardy all weekend. Not only that but later on today (Monday) Able sent round the original guy who incorrectly installed the boiler to fix the issues! I was speechless. He was also very antisocial, terrible approach to customer service, didn't communicate with me in any way. As the tenant this is my home and I have a right to be kept informed- it wasn't my landlady's life on the line after all. I had to ask him if he'd actually fixed the leaks before he left and he actually tried to blame them on the emergency engineer from British Gas, which I wasn't dumb enough to fall for, the leaks had been ongoing since Friday. Don't use these people stick to good local providers.

Called yesterday arranged a plumber for today was told someone would be with me between 8am and 11am. Sat in all day today. Took day off work called numerous times was told he was stuck at another job would be with me pm. No one came at 5.30pm got a call to say that they could not make it today and would be with me tomorrow after. Able is not a good name for you. You are not Able at all. Really pissed could have e got someone else this afternoon. Waste of time

Brought them in to fix a water tank problem after another company let me down. Engineer kept me involved on each step of the repair and replacement parts required and why. Will now be using them again for me yearly service and fixing rad valve replacements.

Very friendly engineer arrived on time, quick diagnosis which led to repair being carried quickly and efficiently. Excellent service job well done, THANK YOU!.

Quick and efficient service very pleased I called these guys out they did an excellent job I had blocked drains the bathroom sink and bath within a couple of hours they sorted it all out I had another company come and sort it out a few months before but they didn't do half of what able group workers did and charged more - highly recommend able group and will definitely use again - thank-you so much

Awful service. When we complained they couldn t have cared less. We ended up sorting our problem ourselves.

Called them to get an urgent locksmithing job done after tenant got locked in the bathroom (You can sense the urgency just from the description right?). Received a confirmation e-mail of the job having been booked. An hour later they call the tenant telling him that he will have to wait extra 4 hours!

Absolute terrible experience!!! AVOID!!!

I don't even know how to start as I could write thousands of words about this awful experience. Let me try to keep it short:

- 23 June they changed my lock as my house keys had been stolen.

- 24 June in the morning I tried to unlock the door the first time and couldn't get out. I was on my way to the airport. I called Able Group and the very rude woman I spoke to said that they couldn't help, she would call me back later that day - they never called back.
In the end I managed to throw a key out of the window, which my neighbour used to unlock the door from the outside.



One of the worst services I have ever experienced.

Very helpful on the phone. Extremely friendly and helpful engineer with us within and hour and a half. Problem solved quickly and efficiently. Would highly recommend and would definitely use again.

Just terrible, 24/7 they say? Never anyone available !!

Very rarely leave reviews but the service I received here was so appalling I ve got to. Ordered a drainage CCTV survey expressing that we were under time pressure and needed it done quickly, the guy on the phone expressed this was possible and could be turned around in a few days, saying that once payment was received the report would be released. I also turned down a competitor who could do it cheaper in 7 days because it wouldn t fit our short timescale.

Had the surveyor out to inspect the following Tuesday and received an invoice with 7 day payment terms on Friday afternoon. Got a call on Monday morning chasing the invoice (which I d paid over the weekend). I then asked for the survey and was told it wasn t ready. Called back the next day and was told that the surveys take 7-10 days, exactly what I had originally expressed I wasn t interested in.

I was then repeatedly chasing for THREE WEEKS, calling quite literally every single day and getting a different excuse every time; never getting the impression from anyone (other than the lady at the switchboard) that they cared in anyway that the delay was so bad. Was told on numerous occasions I d receive a call back once they d checked on the report...never got one. One guy told me he would check on the report and put me on hold for 20 minutes before disconnecting.

Eventually did receive the report 3 weeks late and significantly out of pocket from the cost of delays relating to other elements of the project on hold for the answer this survey was due to provide. Got no apology from anyone at any stage and no response to 2 complaint emails.

Couldn t recommend less, stay well clear!

Great service from the Able Group - resolved my wasp problem quickly and efficiently! Definitely recommend to others.

COMPLETE SCAM, DO NOT WORK FOR THIS COMPANY. I wouldn t even give this company one star, complete waste of time. My boyfriend has been working for them since December, every month it is a struggle to get paid, 2 weeks overdue for the first 3 months and he now hasn t been paid for 3 months!!!!!! They just ignore your emails and attempts to get hold of someone to get your rightfully owed money, disgusting. DO NOT WORK FOR THIS COMPANY.

Came the next day after arranging to clear our drains. Great service, had the drains cleared very quickly and left everything clean and tidy.

Two appointments cancelled by Able at the last minute - very unprofessional!

31Avoid/rubbish quoted me price for replacing a part on immersion heater which I got them to confirm twice on the phone what the quote included. When they arrived they informed me it didnt need replacing as it was just a tripped switch. Was expecting to pay something for there time but have Still charged full price off original Job and when I called to question this was told that the price i was quoted wasn't actually for job anyway and was just the standard call out. Which if I had known that would have never of booked in the first place as there call out nearly double where I had already been quoted!

Edit - 30/05 currently waiting for a partial refund from the accounts department.

Edit* 04/06 After phone call Thursday morning to say they would be giving a partial refund and someone from accounts would ring me. I'm still waiting.

Engineer arrived well within the time-frame advised, was prompt at deciding what the problem was and fixed it quickly and well. He advised that SP Energy Networks should be called in to ascertain if there was further damage to equipment that he could not get to and, subsequently SP Energy Networks engineer identified the problem and fixed it. He indicated that the Able electrician was perfectly correct in both his repair and in indicating that there was a further problem only repairable by SP Energy Networks.

Never use their service It was the most terrible experience I had in UK.

Excellent service. Quick response to enquiry. operative arrived on time
and speedily dealt with my drainage problem

Sure these will be on Rogue Traders soon..
I told them yesterday their reviews are shocking!! Then a couple of hours later a over the top, glowing review appears!! Funny that!!!!

7 or so after we refused to pay for materials that was not used they said they would take us to court, brilliant!! We'll happily go as we had photo evidence from before and after....
A few weeks later they decide we do not have to pay for the materials, says it all!!
Beware!!!! Clearly these have a bad reputation and I can see why!! The plumber might have been a con artist without out the company knowing or they maybe in on it as well, who knows, but if their not, the way they handle it after is just shocking!!!
Be vary cautious!!

My elderly mum called them out to fix a leak in a pipe and promised her heating/hot water will be back on within 2 hours - 3 days later still no heating and they are saying they are going to charge more money to come out. Bearing in mind the heating was fine before they come to do the pipe! Absloute disgrace!

Didn't really rate Able Group one star actually , poor inadequate treatment and very expensive , pleasant bloke but couldn't wait to take away the rat boxes after a week which we have been told by the environmental health team is far too More

Still waiting for someone to turn up to fix my 80year old grandmothers window since last week!! Terrible service, engineer very unprofessional charging extra after quotation! Being told to wait and still no set time they will fix this window!! not happy one bit

I am very happy. Had my locks changed. It was quick to organise, professional and friendly staff. Highly recommended!

Absolute comedy outfit. I wish I'd read reviews before employing their services. I was promised a replacement glass door panel 'Friday or Saturday this week' because I need the job done before Sunday, and paid a deposit on the basis of that promise. At 11am on Friday I had to chase them, not knowing when a glazier is going to turn up at my property. The excuse that I was given was literally "The supplier forgot", and the customer service rep delivering this news seemed to find it funny.

This brings me onto the issue of their customer service in general. After being told that their promise had been broken, I was given a lecture on the 'global' turnaround time of reinforced glass, and that other companies wouldn't be any quicker. The rep tried to shout (yes, shout) over me during the conversation. She came out with pearls of wisdom such as "what can I do if another human adult has told me they can't do something" referring to the supplier. She had no concept of the fact I don't care who the supplier is, who any third party is: my relationship is with Able Group. Well, it *was* with Able Group. As you can imagine, my faith had long been lost in this company, so I have asked for a refund and will keep on top of them until it is paid back in full.

I actually wouldn't have asked for the refund if the woman I spoke to on the phone (in the ordering department) was more understanding and, god forbid, polite.

I booked an electrician through them. The first appointment they cancelled 1 hour before they were due as apparently the engineer got some sort of vehicle problem, fair enough... They re-schedules ir for a couple of day later and...same thing again!! When I phoned (I was quiet angry) they admitted they had never had an electrician in the area in the first place, so as a summary they were just messing me around...So Based on my experience I do not recommend then at all.

Had a drain blockage and didn't really know what to do. Found these guys via Google and I had a local drain removal guy out the same afternoon who sorted everything out. The lady was pleasant who I spoke to on the phone and the sub contractor was also really nice and helpful. Smooth transaction and would use again.

Got my boiler fix 3 weeks ago it was solved then run to the same problem on Friday night. Tried to contact them on Sunday morning then they keep transferred me like 4-5 times and i have to explain every single time. Finally got someone to talk to but still need the other guy responds so they will call me back. Until Monday morning still no response so I have to call them back and still have to wait so I just told them send someone else I will pay again because i cant wait any longer with my wife and my baby who cant take cold water.

In the end they said they will come before 5pm today but just called back to me at 1pm said that they are not sure because still no response from the other guy so i have to cancel and call different place to get it sorted.

Have to take my son and my wife to my friend house to take showers 2 days with warm water. Of course they are quick to take money but slow on dealing with problems.
NOT HAPPY.
REF: 4122339-J1

Gave 4 stars as quite expensive. However was dealt with quickly and an extremely helpful guy, Daniel, came the same afternoon and sorted out the blockage. I wasnt automatically given a receipt but received one quickly on applying. This firm were extremely helpful and gave a professional service.

Did not find fault just put a do not use sticker on it charged call out in March 2020 still awaiting for refund. PR7 6JY 4066403.
After a reply from one called Sue 10 emails and 13 phone calls no near getting refund would not use again.

I was very impressed with the service and my drains were unblocked very quickly.

Great service and arranged appointment at a convenient time. Engineer very courteous and professional. No hidden costs, all as expected

Booked a plumber to fix blocked toilet and it was done within 2 hours. Fast and quick. Price was ok.

Second time I've used Able plumbing and they are quick to respond, no hidden cost and get on with the job. Rick was very friendly and efficient.

Utterly charming and efficient call centre staff are let down by unreliable tradesmen. I made 4 bookings in one week to have a dripping shower repaired in my home in Oxford. I even sourced the required spare parts myself. Sadly although I waited in on Monday afternoon, Tuesday afternoon, Wednesday morning and Friday afternoon, the "engineer" did not turn up. I will not use this service again.

I booked a plumber for today and arranged to work from home. He turned up on time and said he needed to get parts but he would be back later but customer services would be in touch to give me the price of the work. Waited over an hour for the call so I called up and was told he would be back on Friday. I cancelled the job as this was not good enough.

Very quick to respond, had the cost straight away and they guy (Lee) who did the work was excellent

Terrible service. Waited and no one turned up then I rang and rescheduled and again no one turned up. They told me they could reschedule without guarantee that they would turn up. Would never use.

I made a call on the morning & came out just after dinner.
Quick & reliable service.

Wish I could have given -1 Stars!

Engineer was not prepared to complete the job. He did not possess adequate resources or equipment for the job, despite me having clearly stated the job required on the phone to their phone advisor. We had a window that required replacing, however, he was not able to do this. When we asked for a discount they hid behind legal documentation. This was in spite of the fact that the Terms and Conditions were not stated to ourselves prior to the job taking place. During my complaint procedure, it appeared as though this should have been done in advance of the work taking place. We queried this but to no avail. Would 100% not recommend this company. I have never written a review of a company online before as always thought it was a waste of my time, however, I felt compelled to do so on this occasion due to the severe incompetence of the engineer and the lack of understanding displayed by the Customer Service team. However, the Customer Service advisor was very knowledgeable, so at least the organisation have got something going for them! Apologies for the negativity!

I called the firm for mice control.Their guy(who was very pleasant and helpful) placed a few bags of poison in the loft and kitchen. He returned a week later believing the mice would have gone. However we could still hear them. The two More

We had a leak in our kitchen. This was repaired with a minimum amount of fuss and no problems since.

Excellent,prompt and effective service treating internal wasps nest.

Avoid at all costs.


Husband contacted customer services and asked to speak with a manager, this manager then put the phone down on him twice stating there was nothing else to say. Nobody was able to tell us when we can expect the report, have spoke to multiple advisers this week and been told different excuses each time as to why we haven t received the report.
Completely unprofessional and unhelpful, save yourself money and inconvenience and go elsewhere. Never experienced such poor customer service.

Excellent service. Professional, polite and job well done. Thank you

An Engineer was with us within an hour and telephoned to inform us that he was near the property before he arrived.. We unfortunately left a key in the door on the inside of the front door so were unable to open the door from the outside. The Engineer had the right equipment and opened the door within 30 seconds. Very efficient.

Able Group were quick to take our money but not complete the job- I would not recommend their services.

A CCTV drainage inspection was carried out and a report was sent to us. We have questions about the report and require a quote for repairs.

We have contacted Able Group five times now over the last month. Each time we were told that someone would get back to us and nobody has.

We are still waiting...

job ref: 4165537-J1

Fantastic service! Engineer was thorough, explained the fault with my window lock and repaired then and there.

Brilliant service ! Had a cistern fail and called Able that gave me a fixed price and sent a plumber immediately. Chap was very professional,clean,polite and repaired the cistern within an hour. Could not have been a better service,a pleasure to do business with and will always use Able now.

The replacement of a toilet flushing mechanism was carried out completely in approximately 10 minutes. It was, however, scheduled for a Friday and I was informed on the day that it was re-scheduled for the following Monday.

The engineer came out within a few hours of calling re blocked toilet. He was very quick, friendly and efficient. Would definitely use again

With an urgent heating system leak to repair Able G quickly assessed, priced and undertook the work the next morning - New Years Eve!

Cant fault the service or work done.

Able Group were recommended to me.
Team were helpful in accommodating my availability for a weekend appointment.
The locksmith who came to my house was professional and personable. The jobs were completed in good time.
Would use again.

Excellent service from start to finish. Would highly recommend. Michael G Skipton

on no account use this company. They advertised online as a local company but are in fact intermediaries. The plumber they supplied to fix a leaking tap removed my kitchen taps and was unable to return promptly so I engaged a real local More

Very pleased to have been able to arrange for the work to be done.

Great communication and very pleased with the work done.

Much recommended.

The amount of time it took from initially requesting a quote, to our shattered window actually being replaced, took 6 weeks exactly.

I have had to chase to get someone round to measure up, I had to chase to then go ahead with the quote they had provided. I had to constantly email to get an update of when the engineer would be with us. I was then told last Wednesday that someone would be with us on the Thursday or Friday but would not confirm the day or the time and did not check first to see if this was convenient for us. After multiple emails trying to find out what time the engineer would be with us, he turned up last Friday at 3:45pm when we were told he would be with us between 2-4pm to replace a window. We were unaware of how long the replacement would take and would'e liked to have been told by the engineer how far away he was etc.
The engineer, when he eventually turned up, was incredibly miserable, short tempered and unfriendly.

I will not be using Able Group again due to their lack of communication with myself as well as the lack of interpersonal skills the engineer had. I would expect better service from a company who pride themselves on a "rapid emergency response" as well as being able to "solve problems quickly and effectively".

Very reliable company. Man arrived within 2hrs of ringing. Would recommend Company to anyone

***AVOID***

Rang up for a quote and then I called back - the prices were different despite them accessing the notes to the job.

Didn't turn up - tried to call and was on hold for 14 minutes. Then I called back and they put me on hold again when I wanted to complain.

Both the operative who boarded up and the Installer were on time and efficient. Will continue to use Able.

Fast, efficient service - would highly recommend. I like that the fee was quoted upfront, also that I was contacted 30 minutes prior to their arrival (as I had to get to the property)

Fast response and excellent service, great value for money

Responded immediately and effectively to my electrical issue. Charges seemed fair.

The agent who took my initial call was courteous and explained the process well. The engineer who opened the lock, kept me updated as to his arrival time and resolved the issue without a problem. Great service. Thank you.

Very pleased. Spoke to a lovely lady at 9am who said someone would be out between 10am and 1.30pm to unblock my drain. She also advised me on pricing over the phone. The chap arrived at 1pm and speedily unblocked the drain! Great service all round.

Had two panes replaced in our double glazing units. Call center very efficient. Person came to measure next day, and units made within a week. The fitter was friendly and professional. No problem in recommending.

Have not used able group so can't say anything about the company

While away and Work out of UK by property was being lived in by my wife, we had an issue from our toilet and was backing up, she made contact with able group and they promptly visit the property and the "plumber" took toilet off the wall More

On May Bank holiday we required a plumber...Able Group was fantastic...Kevin came to us within four hours..Sorted out the problem, very courteous, helpful and Knowledgeable..The receptionist Stephanie at Able group, was very good in explaining everything to me, very polite..good customer service..Definitely would recommend Able Group..
Kevin was brilliant...please pass on my regards to them..also many thanks for their help...

If there was an option for no stars that is what I would give it to this company! Absolutely disgusting service , false promises of a visits and no attended to a no heating and hot water, despite chasing for 3 days. I had to continuously chase for an update as the promised call backs were never made! Horrible service!! Avoid!!!!

What a joke don't show when arranged! Just keep getting excuses .Would not recommend

Do not use these, the plumber was absolutely useless and told use a load of nonsense.





I now have to jump through hoops to try and get my money back when they couldn't even fixed the job absolutely appalling.

Very helpful took a bit to do as I had decking down

Prompt and professional service, had an engineer out the next day after calling. The pricing is a little high but that is what you get for good service.

I found this company on google which was rated 4.7 but on google map it's 3.2.. Isn't that strange? Actually they didn't turn up. When I called them they said the plumber was taking a day off. Then I was told another engineer was coming but in the end he didn't. I needed to cancel my order as they kept changing the confirmed date. Thanks

I had a problem with a smoke alarm. Daniel came at the expected time and dealt with the issue promptly and courteously

Able Group are brilliant (especially the worker's Ben & Billy).
I only wished I had contacted them first.
I had been trying to have a cat flap fitted in an aluminum frame double glazed door. The Pet-TeK providers of the cat flap referred me to local experts who came, saw and claimed it was not possible. Others said it would cost around a thousand pounds and would take two men a whole day. I was on the point of giving up when I found the Able group. They sent Ben & Billy who said the job was no problem and could easily be done.. It was, took about one hour and was done beautifully, I am so pleased and grateful.
The price was extremely good too.
I cannot recommend them more highly
Thank you Ben & Billy

The engineer was brilliant but the customer service on the phones was terrible. They need to go to course on how to speak to customers. Very rude they make up stories to get you to stay with them for the job but it's all lies. I wouldn't recommend them!

First the plus points. I had 2 windows that needed repairs. I rang Sunday and they were able to come on Monday morning. Great! The charges were more than I had hoped for but for convenience I was happy to pay. I had one window that couldn t open and the locksmith had a tool that done the job. He closed the window and it wouldn t open. Tool used again-window open. He adjusted the top shoot bolt and window opens and closes. Great!!
Bathroom window top and bottom friction stays replaced. Great!!!

My advice is don t use Able group. Find a proper local company that guarantees their workmanship!!!!