I wish I had read some of these reviews to avoid m...

I wish I had read some of these reviews to avoid my own bad experience.

I called the plumber to check what was wrong with water temperature in the shower. To do this, all what was needed was to remove the panel, handles and take the cartridge out - check whether it works / is it right part and order a new one. Pretty plain vanilla job but this was invoiced as two hours work. As such straightforward task, this was totally unreasonable.

It took several phone calls until I was finally able to discuss the invoice with someone (as promises were made to call back which never happened). Eventually when managed to discuss the response was that work was done per given charge-out rate (half an hour basis) and time the job took (which did not solve absolutely anything) was not unusual. To be noted that the plumber was eventually making a guess what was wrong just turning the temperature handler without taking cartridge out until I asked to take a look at it (following the same logic a mechanic would know what is the reason for a car leaking oil not bothering to open the hood).

All in all, very negative, totally 100% waste of time and money and not sorting out anything - experience. Definitely worth of avoiding their service .