Able were asked to check leaks in a bathroom drain...

Able were asked to check leaks in a bathroom drainage and clear an intermittent WC sewer pipe blockage. The plumber arrived promptly and proceeded to try to remove WC to rod the drain. He failed to get the WC off its fixing, and had no equipment to rod drains from external manhole (less than 10 feet). Agreed to return after weekend with the right kit, even though he knew what he was facing before coming. Unfortunately the next time the WC was flushed, water & sewage poured into the kitchen below. In man-handling the WC he had shifted the internal connector to the drain. This is not the "reasonable skill & care" required by the Consumer Rights Act 2015 & Able are legally required to put right their mistake in a "reasonable time" and without "undue inconvenience" to the consumer. Advised Able immediately. They could not get plumber to return as he had been 'drinking' and despite sewage dripping into the kitchen were 'unable' to get another plumber until after the weekend (48 hours+). In particular Able stated that their subcontractor was responsible, not them (fortunately this is completely untrue since the CRA 2015). This is not a company actually able to deliver a 24hr service, just a 24hr call centre to fob you off. Getting a proper plumber in to fix the mess they've caused and sending his bill for Able to pay (if not it's off to the small claims court for a slam dunk of a case ).