Cooper Care Review

I was very disappointed with my mother's care here, after she fell and broke her pelvis. If negative stars were possible, I would give them a minus 5 stars. I did not want to give one star, but the system makes you give at least one star.

My mom was transferred here from Virtua. I wish we had stayed at Virtua. The care at Virtua was much better.

A terrible experience. I was brought by ambulance to Trauma Center ER due to motor vehicle accident ~5:00 p.m. on a Thursday, with 5 fractures, including 3 in my neck. Despite my complaints, rib pain ignored and fracture not discovered til post-hospital stay. I remained in ER til early afternoon on Friday, when I was moved to a tiny room awaiting a regular space in Trauma Orthopedics. I finally got a "regular" room in late afternoon and was not discharged til mid-afternoon on Monday. The entire experience during those three days was mostly terrible! Upon discharge, I was never even asked if I needed help (go to rehab, get a hospital bed, need nursing care and/or home health aide) and my only single instruction concerned my neck brace - which I would be totally unable to change by myself.

Thank so much nurse for your immediate response, information and assurance about my daughters condition.
Bless you.

I'm 64 years old and have never had a stay in the hospital. I was diagnosed with esophageal cancer. My primary recommended Cooper and my oncologist (Dr. Chung) recommended Dr. Francis Spitz who introduced me to Dr. David Shersher.
Not knowing what to expect, I went in with the desire to be a model patient. That was December 1, 2016. Today I am a cancer survivor. I owe it all to the wonderful surgeons, surgical team, nurses, and staff. These people were unbelievable!
I would not hesitate to recommend them or go back, and I live 2 hours away!
So the only "crackheads" I might have seen was in the emergency room! Which is not out of the norm!

They are not a trust hospital. And for sure there are better choices.

My Doc, Kim Rozengarten is amazing. I feel like she treats me the way she would treat a member of her own family. I'm 56 and have never had such a cool, down to Earth, knowledgeable doctor caring for me. Her support staff is efficient and friendly, and overall I feel lucky to have the whole department looking after my healthcare needs.

This was ABSOLUTELY the worst experience I've ever had at an ER! 5hrs in a waiting Pom filled with drug seeker and homeless. Then when I get call back to the ER there's no beds now I'm in the hallway for another 4 hrs only to be treated like I'm trying to get drugs. I have diverticulitis and when you have an attack it feels like being stabbed, they give me a placebo then try to send me home with ibuprofen! I should have been admitted!! Awful awful place. If you want to die in pain go there

I wish I could give 0 stars. Worst hospital EVER. I had my son here. He was an extremely large baby & they refused to give me a C-section, but after my extremely long & excruciating labor, that I needed a blood transfusion and they could not get my son out, said I m sorry we should have done a C-section... and then after the long night I had, the nurses started harassing me saying my son was crying forever and I need to take responsibility for my child when I JUST went through an extremely rough labor and could not even get up. Eight months later, my son is perfect, happy & doing AMAZING. But I am receiving a $30,000 bill because they put the wrong last name for my sons insurance. I was never asked if his name was going to be mine or his dads until I signed the birth certificate on the LAST day. So until the last day the ASSUMED I was using MY last name (but his dad never left me the whole time) so I called to explain this & they are trying to tell me I have to pay the bill for THEIR mistake.... they were also very rude to me & treated me like garbage. I have had countless bad experiences with this hospital, some I legally cannot mention. But one positive thing I can mention, the one and ONLY woman that helped me 100% was Doctor Nussbaum. She was AMAZING. I am extremely grateful for this woman. Thank you so much and I appreciate you. But please if you know what s good for you DO NOT go to cooper. Also, whether you re a patient or not you have to pay $10 A DAY for the parking garage. So if you there a month.... GOOD LUCK. Worst hospital ever.

If you are battling Cancer, don't go here. My friend made the mistake by going here. She died at 55 after having uterine cancer, and was improperly treated here. First they made her wait for surgery, while she was in severe pain, then they left remaining cancer inside after surgery, and then she had multiple visits to the emergency room, while they tried to figure out if she had blood clots in her lungs from the cancer or cancer in there. By the time she realized their mistakes, and that she should have gone elsewhere, it was too late.

i call the hospital for the result about the patient and the operator it's nasty with me.

Worst emergency care ever. Waits are over 5hrs..sick people need comfort and there was nothing comfortable about that emergency room. Very dirty bathrooms. And I wish this owner guy would stop sending the same sorry letter to all the disappointed patients. It's been going on for years and and no am out of complaints will make a difference. It's a shame

So my Father is in the ICU and it is the absolute worst experience I have ever had 2 people in the room and 2 people in the waiting room
My father has 8 children and a wife
How can you tell his children only 4 people when we all want to spend time with our dad no excuses
By far the worst Hospital I have ever been in
Security guards asking us for badges all day long what a bad experience

Wife recently had surgery about 5 days ago woke up with pain in the mornin got admired to hospital by ambulance waiting for 3 hrs so far crying in pain and yet no one has helped a lot of beds are empty and and love seeing some nurses on cell phones. We had are first born here was a amazing experince and my wife being a ex-employee left to be a stay a home mom so we always had confidence about cooper and now I wish we where in another hospital. Now I'm stuck with hospital bill after this for lack of services, after 12 hrs was not givin a positive diagnosis other then possible uti and she would have to stay to be observed but are son can't stay which is impossible cause he's breastfeed and doesn't do good with bottles, so they discharged her now next day same pain this time worse we are back at hospital

NO ONE ANSWERS THE PHONE! I HAVE NEVER SEEN SUCH A THING IN MY ENTIRE LIFE! LITERALLY, NO PERSON ANSWERS THE MAIN PHONE LINE TO THE HOSPITAL. I HAVE BEEN TRYING TO REACH MY MOTHER WHO HAS BEEN IN THERE FOR TWO DAYS AND NO PERSON HAS ANSWERED THE PHONE. I STAY ON HOLD FOR A HALF HOUR WITH NO PERSON EVER COMING TO ANSWER... I FEEL LIKE I SHOULD CALL THE POLICE TO MAKE AURE THE PLACE HASNT BURNED TO THE GROUND..

Saved my life more than once. Knowledgeable and caring staff that go the extra mile to make your visit as comfortable as possible. Clean, modern and pleasant facilities with state of the art equipment to provide the best care for you and all your conditions. I could not be happier with Cooper University Health Care and since my initial dealings with them I have switched my doctors and specialists to all Cooper Doctors. With recent developments and partnerships Cooper University Health Care will grow and flourish to be one of the top hospitals and health care networks in our region.

I spent 15 days in cooper what a wonderful place all the staff and doctors were great will only go to that hospital if I have to go in again had a valve fixed they were wonderful.

November 4,2016 my 1 year old daughter was airlifted from Kennedy to Cooper with the worst case of Croup any doctor had seen in over 10 years. She had to be intubated and spent over 2 weeks in P.I.C.U. i couldn't have asked for a better team to be by our side!! We were there during her 1st Birthday and the awesome nurses threw her a party. They went above and beyond for us!! I will never forget them. This year we are donating toys for the boys and girls and going to continue to do so every year, so other children that spend holidays or birthdays in P.I.C.U can celebrate as well!

After years of treatments and doctor appointments at U of Penn, I relocated to NewJersey and joined the Cooper medical treatment team! It s been incredible, the attention and services provided by doctors nurses and staffing from making appointments to interaction with medical staff for testing and procedures. it s been wonderful!
I can actually say after years of back pain I am almost pain free, due to a set of multiple injections instead of one injection from U of Penn! I should have made the move sooner! I love Cooper! I love it soo much I decided to work at Cooper! I want to be on a winning team!

My husband was there Saturday night. While we had a long wait, it was understandable given how busy the hospital is and The population of service. Dr. Holly Bartimus and RN Brooke were so TERRIFIC! Our community is so lucky to have them both.

My favorite and only trusted hospital to go to when in need of any treatment or ER visits. My mother has been a RN at this location most of my life and some years before I was born. She's been employed with the Cooper Health system for over 35 years(+/-). Every experience here has been enjoyable and caring. Most of the staff know me by name, or at least by my mothers employment all of these years. Many friends and friends considered family have been introduced to me here or have met them because of this Hospital.
I was born here and have always had any health care needs met and taken care of by this amazing place. It feels like home when I'm there. Very comforting to me and always has been.
My most trusted Hospital of my life. Wouldn't consider going anywhere else around here unless a very urgent situation is at hand that can't wait make it to right away. But would definitely get myself or any loved one or friend transferred to this facility for treatments or diagnostic purposes as soon as possible.

Very intelligent, caring, and understanding staff available 24/7.

This is the best place in the world to be if you need some serious heart procedure. Everyone who works here is awesome and good. The nurses ooze kindness and the place is spotless.

Christine from HR has an unstable grasp of her emotions and will take out her frustrations on unsuspecting coworkers. It s best to avoid contact. My wife is much happier working somewhere else. Submit your work application at another hospital. You will be glad you did.

Poor clinical performance might be difficult to assess but in general any action or inaction by a nurse that puts a patient s welfare at risk must be addressed.

Each nurse including office manager(s), doctors in charge has the responsibility to ensure nurses are competent to practice nursing.

In my case, the cooper physicians and the office manager on-site at 1103 kings hwy, cherry hill, nj failed to address an serious medical gross misconduct and discriminatory complaint with the LPN (low level) Michelle assigned to Dr. ROY. The nurse and the facility patient relation department concealed her identity, thus, it can not be reported to the State License Board.

Not sure when, the law in New Jersey started to allow an LPN to give poor medical advice to the patients over the phone and without consulting with an Advance RN or the Doctors.

I highly recommend everyone to stay away from all Cooper facilities and the doctors who is letting these nurse make medical decisions for your health. Taking medical advice from a LPN is no different then taking advice from a hospital room cleaning technician or food runner.

Furthermore, don't waste your time with the Patient Relations Representative they are just as useless as their higher chain of commands. They will just get a feedback from you and close your complaint.

Filthy dirty place will not be going there for emergency care rather go somewhere else.

Every thing went smoothly. Great doctors and nurses, the waiting room excellent, coffee and tea and TV's

I am waiting with my significant other after having surgery in recovery since 11:30am and haven't had a room assignment. Very tired surgery was 7:30am and still waiting and it's 6:23pm. Don't want to leave him because I want to make sure he is settled in his room. They need to do something with people waiting after surgery that 6hrs is too long to wait for a room and we are still waiting. The staff was amazing in post-op

I ve been at Cooper both as a patient and as a visitor. Both times I was overwhelmed by the courteous and professional staff. I would prefer to come here than any other hospital in the area.

My dad was flown to Cooper on September 16,2016. He had a cardiac arrest. He was in CCU for 10 days.(4 star) EVERYONE of the staff in CCU was great caring, professional and knowledgeable. However after transferred to the 8th floor his care changed (1 star)

Never informed me of a cancelled appointment. Cost me a sick day at my job, then pointed the finger when it came down to why. Nobody there cared at all, put me on hold all afternoon to tell me this is the first time something like this has ever happened (very doubtful). They're a big burerecratic mess of a healthcare system. Avoid if you can.

There are two reasons why I respect Cooper: one is the fact that they are really helping the revitalization of my hometown, Camden. The other reason is that they are also a much needed academic hospital in the area that has the capacity to take over care once the county hospitals in the area fail to treat a patient.

My sister had surgery Wednesday had to stay over night upon her discharge she was given some else prescription for pain. She also was given the option to have transportation or to walk down to the car. After coming home the social worker called to say she wasn't supposed to leave until she had seen her to set up home care service, however the nurse said she could leave.

I would like to give a Big Thankyou to One of the most Amazing group of People in the,ICU:: you All Rock, your nurses are Angels that bought me a Miracle thier care, compassion ,and all out kindness are overwhelming.Also to the Fabulous team of Nurses on 9 pavilion also Amazing with their inventiveness & thankyou to all the techs. Aides even the Housekeeping ,was a true pleasure to have all this people supporting us from conversation to hugs Thankyou Again Now a Big Shout Out to Dorraine Riggins & Amy Gordon & her other Girl sorry forgot name for their Help & kidness to make our stay there was a the Best of their Ability, ,,From the Bottom of My heart & Ernie ,You will always be in Our Hearts & Prayers Thankyou all for Helping My Husbsnd in our time of needed Always in my thoughts

Great experience in maternity! All of the doctors and nurses were amazing

This is by far the WORST HOSPITAL EXPERIENCE. Longest wait time with my pregnant girl friend. She was 7cm dilated and still had to wait two hours. On top of that the damn Anastasia person left her to go and care for another patient. Girl was in pain for over 5hrs just WAITING for "a room" and then "the doctor" and then "the labs". TERRIBLE. DO NOT DELIVER YOUR CHILDREN THERE!!!!!!!!!!!

In the 10 different places we have lived all over the US, this is the absolute WORST medical system we have been a part of. They schedule appointments, but tell you the wrong date. When you try to reschedule, you have to leave a message and THEY will call you back. Um, no. I call when I am available. What happens if you call me, and I can't talk? I am SOL? I left a message 3 weeks ago for my son's dr to call me, still no return phone call. I log into the patient portal to see his appointments and records, and there is nothing there for him. If you have an option for Cooper Medical or another medical system, pick the other one. It does not matter what it cost. It will save you time and money and lots of headaches. I am so over this system!

The nurses' station reminds me of a den of heroine addicts.

I haven't been to the hospital, but my PCP is with the Cooper Group. I just wanted to post a weird experience. Someone just called to talk about "something" rehab. *blink* I did see my doctor yesterday but no scripts for rehab or physical therapy at all. Took about 5 minutes to convince them that what they were "trying" to set me up for wasn't ME. Very odd.....Oh and combined with her confusion and not being able to explain specifically what she was calling about, her accent made it very hard to understand what she was trying to convey.

I went into cooper at 5:57 pm yesterday evening 1/7/2019 I checked in and registered an hour passes name still hasn't been called. With consideration of how busy the waiting was, I understood that I wouldn't be the first to be called but also didn't believe that I would soon find out that I wouldn't be called at all. As I patiently wait 3 hours comes around, name still hasn't been called. I asked the lady with the red hair at triage what was going and why has people who came in after me been called and I haven't? She reported and said that depending on what they came in for would ultimately determine whether they were called before me sit down I don't have a time when you would be called. Meanwhile i'm waiting for 3.5 hours with a drain in my chest to be taken out. Finally, after all patience has ran out I demand to find out what was going on. Just to find out that after waiting 3.5 hours and being told to sit down that my name was never in the Que and that I would have to wait another under closed time to be seen.... I made sure before leaving I got names and departments of the individuals that were inept in me not receiving only the proper treatment, but the opportunity to have equal treatment or treatment at all to others that were waiting.

While waiting 3.5 hours at the hospital not to mention my first time coming to Cooper, I encounter many patients who were displeased with the treatment at the hospital such as being discriminated against and treated unjustly. The staff at Cooper does discriminate against, African Americans, Hispanics, low socio-economical status all the things the hospital claims they are against. From the feeling of the environment these patients at the hospital have no other local hospital to go to or are forced to continuously come to Cooper do to environmental factors i.e. transportation issues. I would never come back to a inferior hospital that treat humans being inhumane and categorize groups of individuals as being part of a certain status. From the emotions and physical ailments of the waiting room I could definitely tell this is not the first time individuals have experienced these kind of unfit medical practices that are deemed inhumane. The hospital claims that they don't turn patients away "Verbally" but the "Actions" that they take discourage people from using the hospital and actually staying to be treated. I have been to hospital in Philadelphia and Lehigh Valley that the wait time was shorter, which again I mention that is out of the hospital control, but the bed side manner of the staff was EXCEPTIONAL from the registrar, to the nurses, and lastly the doctors. As you can see from this review, in which everyone else should take the opportunity to look at this review I will not be returning for the simple fact that I would not be seen. I would be another statistic of hospitals slip through the cracks of what's wrong with the healthcare system.

I do not wish be left a response in which I would get told the story of which i'm assuming all patients with complaints get told "Thank you for reaching out we'll talk it over with our team" which has no action, just merely talking.

Excellent treatment. Courteous staff. Thank you to all involved in caring for patients who need your help

As a surgical patient, I had an incredible experience! The Doctor, nurses, anesthesiologist and administration were professional kind and reassuring! I highly recommend Cooper for any future care!

I wanna say thank you so much to the cooper labor staff everyone that I came across was wonderful mrs Nancy thanks love you helped me a whole lot mrs barb and everyone that was my nurse ..thanks to labor and delivery

Have had nothing but horrible experiences here. I had an operation in March that only made me violently ill and made my pain worse landing me in the ER where the nurse ignored me most of the 8 hours I was there. Now I have a gigantic bill from them, I can't even apply for financial assistance because I don't live in NJ, its just where I needed to go for my operation, and the billing department won't work with me at all on payments that I can actually afford. Now they're just going to send me to collections even though I was trying to set up a payment plan. They do not care about actually helping patients at all.

Overall good place..how long do i habve to wait for covid results?

I was extremely disappointed with the quality of care. HIPPA and patient privacy? No such thing in Cooper Hospital. My husband was being assesed on a bed next to two other sick patients in a hallway. We ended up leaving after waiting for 4 hours with no help. His laceration later on became infected and now he's being treated in another ER where they have been extremely helpful. Please people, do yourself the favor and dont attend this hospital. However, they're was one very helpful male nurse who helped us. He was the only one who seemed to be empathetic. The doctors there were a joke! Don't be doctor if your intent isnt to make people feel better.

I was told my a CNA that the nurses let them start the IV on the pts!!!!!! They do not have the training for that, how lazy can u actually be to let a CNA start the IV for u..... horrible.... This hospital is a mata gente !!!!

The wait at this hospital is un believable !! The staff sit in packs n chit chat and play on their phones talk about sales at stores while people suffer chest pain n sit for hours

This hospital is horrible. when i first became a patient none of the drs knew what my disability was. when you go to school they teach you all the different things your going to run into. for them to start treating me and after my primary dr Jenny Melli went on maturnity leave none of the nurses or drs wanted to handle me as a patient. then after jenny melli came back from maturnity leave its like her son made her feel invincable. she no longer cared about me as a patient i have a lifelong disability and every month when i go there to see her she cuts my medication telling me i dont need it. if i was born with a disability thats going to continue until pass away why would it make any sense to take me off of a medication thats working for me. all the drs and nurses at this facility only care about their pay check and getting you out of their offices. they dont care about your complaint or the reason your going there.

The worst experience ever ! When you go to cooper expect to get a full bill not covered by your insurance due to their billing department's negligence. My dental procedure was pre certified by insurance. They did not send the pcp referral letter and after multiple attempts of me contacting them, they did absolutely nothing and just sent my account to collections , forcing me to pay . This is how cooper handles its customers. Save yourself the hassle and frustration and go elsewhere. This place is just not worth it!

I went for a procedure and was super nervous! My wonderful team of Drs. and nurses were an amazing, kind and supportive staff. My nurses Mary & Leslie made us smile and feel more comfortable about everything. My surgeon Dr.Danica Guigliano is also very empathetic, and caring person.
The whole staff of people from nurses to anesthesiologists, to OR nurses were thorough, kind, considerate and thoughtful during the whole process and I felt very comfortable under their care. Thank you all for the good experience, I genuinely left feeling like they care about the people they treat, and it is more than just a job to them.

My mother was advised at 8pm she was going for an MRI, she was finally taken down at 10pm. After the procedure she was left in the hallway for over an hour. My mother is 80 years old and was by herself. Very disappointed, this was our first experience with Cooper Hospital, hopefully my last.

It's been a long 3 days and nights at this hospital. Firts time patient and a complete dissapoitment. So I was admitted to the hospital tuesday afternoon and it wasn't till 2am the next day i was taken to a room. schudele for OR wednesday and after waiting all day i was told i was not having surgery because there were full with emergencies greater than mines ( Hernia). You been scheduled for 4:30 pm tomorrow thursday. i figure well one day its not going to hurt as long as they keep control of my pain. Thusrday morning i get woken up by a OR physycian to let me know my surgery was happening in the afternoon as plan. After you experience not having anything to eat for 24 hours the las thing you thing about is going tru it again. An guess what the nurses comes in the room 30 minutes prior to the surgery to let me know it was not happening and you can go ahead an order some food. Seriously since when it became a joke to play with patience health. I ask the nurse to bring the physician in charge and Im still waiting for him or her. This is totally unacceptable not only for my health, but financial as well since their charging my health plan for what i now consider an unnecesary stay at this facility. Lets see what happens tomorrow friday.

I accompanied my elderly father to an appointment at Cooper. (The office rescheduled him 2 times prior to this appointment) That doctor was very pleasant during the visit. He ordered an MRI for my father. I was told by the office that my father should get a call within 10-14 days to let us know if his MRI was approved. I m not a Cooper patient, I thought that is was odd that he would have to wait that long to get the MRI approved. I ve had an MRI done at another hospital and I was able to schedule and have the test done in less than a week. After close to 3 weeks go by, my dad hadn t received a call back. (This test was originally ordered in February 2020) I was told by the office that an pre cert rep would give me a call back because the approval was pending. Over a month went by. I called dad s insurance and they stated that they never received a request from Cooper. I called back (now it s almost 2.5 months later) and asked to speak with a manager. A rep named Courtly told me she would have a manger called me back. I spoke with a manger named Lauren. She was very blunt, unapologetic and just said that she would look into it to follow Cooper s best practices. She was very rude and had no empathy during the call. If you take your health seriously, please look into other hospitals. Dad never got the test done ordered by the Cooper doc. We ended up going to another facility, had a new doctor order the test, and had it done elsewhere.

They're probably the best hospital in South Jersey. Unfortunately had to go there couple times for different reasons but the overall experience wasn't too bad.

They don't care about patients. Staff is horrible and unprofessional.

i went through the ER with charkot and severe infection of the left foot. i did have a note with the diagnosis and procedure that is recommended by my podiatrist. needless to say i checked in at 9:00 AM Wednesday morning I was kept in the hallway of the ER department while both feet were bleeding profusely. The podiatrist at cooper made several incisions in the hallway to drain my foot. I was not placed on any antibiotics and left in the hallway. 15 hours later I demanded to speak to the supervising nurse. Ms. Ellers comes over and within seconds she yelled straight in my face. Again Yelling!!! in my face I"m sorry ok i"m sorry ok, I"m sorry." i told her im not deaf just very sick that's why im at the hospital. soon thereafter i just did the best as i can to put shoes on with the intention to call and ambulance and take me to vurtua hospital. all of a sudden I was told at 1:45 AM they found a room and ill be taken upstairs! my experience with cooper is the worst I have ever had with a hospital. Cooper by definition is the hell of health care. So disappointed!

Horrible hospital! They made my sister s cancer worse by holding chemo up. They were more concerned with tests and apparently making the difference up in money from their contracts with the HMOs. She has a non cancerous polyp in her colon that they aren t taking out. Her cancer is traveling because they haven t started chemo even though they knew for some time that the main cancer was in her lungs but still held everything up. The non cancerous polyp has the potential to become cancerous. So all in all, they made her worse! Stay away from Cooper because they apparently have D- doctors. They aren t too quick either when in the hospital. Patients still wait for a long time for nurses and doctors. They have the potential to kill you!

This is the worst hospital.. ER Waiting Room and bathrooms are dirty. Cafe has the worst hours.. If the hospital going to have patients wait 2 hours to seen and over 4 additional hours for testing at least have a clean facility.. I'm disappointed this is a state hospital.

I was in the PICU with my son for 4 days. We had a nurse named Sue every night we were there (overnights) and she was outstanding. My son and I loved her. Always made sure we were 100% comfortable and took great care of my son. She deserves recognition!

Spent 3 weeks collecting tests, data, referrals & MRI's for a pain management appointment. Faxed some 20 documents only to be told
they have no record. Nurse Tiana hung up the phone. Rude & totally incompetent.
.Dan Meenan

We had our first born at cooper Camden and the experience was not perfect but over all good. The staff both on the phone and in person have been very pleasant and we only go to cooper Doctors and urgent care facilities since.

Portal never works. Can never get anyone on the phone and when you do they are very very nasty. Do yourself a favor go to University of Pennsylvania.

Everyone at this hospital was caring, knowledgeable and helpful. I would definitely recommend Cooper to others.

A family member of mine is presently a patient. He/ she has been a patient for weeks. Planned discharge for tomorrow or next day. He/she was admitted with a bag of clothes, a cane and his/her wallet. We have been asking for his/her personal belongings for a couple weeks. No one can find them. We were told to contact patient relations. I placed 3 calls to patient relations with no return call. My sister also placed 3 calls to patient relations with no return call. My family member is leaving without his/her personal belongings that he/she came in with. Another issue my family member was not able to eat due to medical issues, but has been able to eat for the past approximately 10 days and was never given a menu or visited by a dietician. He/she just ate whatever they brought not knowing she/he had a choice. This is only a couple things that I can mention at this time. Once she/he is discharged I will be investigating much bigger medical issues that went on at this hospital.

My father was admitted into cooper's trauma unit. Five days later a floor nurse takes pity on my relentless questions to everyone i could find that worked there and advises "your father has two subdural hematomas and pleural effusion - he's being released tomorrow!" This place is an inner city dump. Doctors are nowhere to be found. Nurses are overwrought. Stay away. They should be ashamed- but they're too busy raking in cash from medicade, Medicare and healthcare carriers. I could only speak to one condescending resident who ran off in his hipster outfit when i demanded answers. His response was "Oh well, old people tend to fall.." This place is an unsupervised nightmare. Be vigilant - better yet, stay away.

Called to see if family member was admitted and was on hold listening to the music for 13 minutes before the call was answered. The doctors are arrogant. There bedside manner is awful.

I would have given a five-star rating but~~~~ discharge is terrible! We've been waiting for a wheelchair for two hours!!! ~~~cruel and unusual punishment!

The best hospital around! I had my babies here, they did a good job with my older son. ( he had to have surgery as a baby) I take my kids and me whenever we have an emergency, they are pretty fast and their peds are awesome. All the staff is pretty nice as well.

Staff is amazing but communication is lacking at all levels. Not staffed with enough doctors / physician assistance on weekends so patients wait endlessly. Also need more efficiency in releasing patients who sit around half the day once they are told they are being released while other patients jam up the ER waiting for beds. So many improvements can be made that would improve patient experience.

Update: Dad had been struggling being able to sleep. They have given him several medications to help him sleep. Today, he finally fell asleep on his own and the nurse woke him up to give him meds that should have been given to him with his breakfast 30 minutes ago. Aargh!

Further update: Please avoid this hospital with your loved ones! The lack of physicians/physician assistance working on the weekend causes a complete lack of care! I am so hopelessly frustrated that I could spit nails. Test results showed Alkalosis which explains dads condition to a tee but they think lack of sleep is catching up with him. They are morons.. they are listening to someone that is confused because he can correctly answer some simple questions. I was with him for over 10 hours today and had to plead for them to take his concerns and mine seriously. I left when they got the test results because I incorrectly assumed that they would begin treating him. Nope! I could go on and on about the slip ups and downplaying of his needs but I pray he doesn't die this very night from the neglect. Checking on him every hour without treating him is useless!!! Good God!!!

To me the key to getting well is rest and that should be what you can expect at a hospital. Well from my recent experience at Cooper Hospital was probably the WORST EXPERIENCE EVER. Not only is the noise level higher than that of a grade school playground at free candy day, the Foul language is egual to that of gangs fighting over territory. So don't expect to get any rest while there and after hearing all of the foul language you may want to wash your own mouth out with soap.
I forgot to add that this was all on one floor of the hospital and all coming from the nursing station. Also notice the response to other negative reviews. GENERIC RESPONSE. What a shame because I actually had a lot of great nurses and doctors. But like many others I won't be back.

My daughter is schedule to be induce at 3pm and is 8pm and nothing has been done we're still waiting on the medicine a doctor came in an at 6 to check the bp, told us that in an hour she was going to start the procedure guess what is 810pm and we're still waiting on the doctor

While I personally didn't need service here, my daughter got hit by a car and fractured her leg. While she was telling the nurse how much pain she was in and how her ankle seemed out of place, the nurse kept insisting to her that, "Oh, it just may be sprained." The doctor was the one that had to confirm and correct the nurse. Other staff members were nice and polite and it does have a spacious lobby.

Awful experience. The hospital staff is clearly overwhelmed by the unfortunate situation of being located in an inner city. We were beginning our experience at the trauma unit , our father having been admiited after a fall. The process of gaining entry to the trauma unit is like boarding a plane- checking handbags, walking through x-ray machines. Doctors appear make a few innocuous remarks and are never seen for the rest of the week. When asked to speak to a doctor we were told, " You should be here at 9am when they do their rounds." Who knew?! The emergency halls are lined with hard luck cases having overflowed the rooms. The ICU is another harried atmosphere. Technicians entering the room, doing a procedure, and exiting without making eye contact. There are plenty of residents milling about but none who seem to be aware there are patients and family present who have questions. The staff is glued to their computer screens. They only look up long enough to glare at you for having asked questions. Finally, the release to come home takes the entire day. No one is available for hours on end to sign papers, etc. The process took the whole day. I'm sure most of the staff are skilled, caring people put in the circumstance of working in a hospital surrounded by a culture of drugs and gangs.

was discharched with CHEST PAIN,TROUBLE BREATHING,as I was walking out after being tols everything was normal,a resident came back and "forgot" to tell me I had fluid around my heart he called Dr Wilsey and she said everything was fine d I had to go home,begging to stay cause of the pain.....I was escorted out by security.....and they refused to call my oncologist at Dana Farber....will NEVER be back...might as well go to the vet!.

Worse service doctor taking their time we went there for a sick visit for my sister it took them 6 and a half hours to do a blood work and X-ray we were on prenatal triage floor there was like no other patients almost other than us they have a horrible service it took us 7 hours to get out from the hospital.
Horrrible horrible service nurses take forever to come it also took us another hour to get our discharge papers they just talk sit on the front desk and giggle . I will not recommend anyone to go there for emergency because by the time they look at u you ll be dead!!!!

Caring staff all around from the doctors to the security team.

I came to cooper for a cardiac study a few days ago, I must say I left feeling truly joyful and grateful for their staff. I give their full staff I saw that day 100 stars and Thank you all so much for the compassion in care I recieved. The staff from the front welcome desk through to my final escort out were very kind, caring, attentive, compassionate, happy, & hands down 1 of the best hospital visits I have ever had! Im so very grateful and blessed that the staff worked so well with me to heal my needs. THANKS AGAIN TRULY ANGELS! The cardiac care team was AMAZING Keep up the great work!

The best hospital ever, the help me are. When he had cancer.thanks every one.
The best hospital, they took care of my son and saved him, I will be eternally grateful. Forever

Good service, clean and the majority of employees are awesome!

They saved my boyfriend s life. Great care, thank you.

Went to Cooper last Monday for a malfunction and my fistula arm was brought in by the EMTs now when I went in I had $427 in my wallet and I was wondering why the security was going through my wallet so hard and when they took me right away into surgery I didn't get my personal belongings back until Thursday and the money was gone but everything else was there this is a rip-off hospital I don't know how they can live with themselves when they have shady's security guards working I hope this is a lesson for all future patient to go to Cooper please beware of your belongings and have a loved one hold on to them because you can get ripped off

If I could rate zero stars I would. I took my husband into the ER with extreme abdominal pain, he was in so much pain he was falling over and could not even talk so he leaned over to the first seat he saw and the rude security woman said to get him off her chair, like really? The man couldn t even walk! Then I m told by the rude counter staff to get a wheel chair which I did and I wheeled my husband to a corner. The check in guy then called my husband s name to take his information but since he couldn t talk I was trying to talk for him. The man got really rude and said my husband had to answer to which my husband responded really loud that he was in extreme pain and could barely talk. I quickly realized that this was a crappy hospital and told my husband I would take him somewhere that would treat a him with respect and not a like a bum drug addict of the street. Took him to Virtua and finally we were treated like human beings.

Before tonight I had always liked cooper. I have 4 children seeing cooper peds, one for diabetic care and I see cooper doctors for my cancer, internal, endocrine and cardiology care. Not anymore! They have seen this family for the last time! I ll take my family where they value their patients!

Excellent hospital! My mother came there and received specialized care and her health has really improved. She had a major surgery and all of the staff supported her though the whole process. I believe they helped save my mother's life. Thank you to all the technicians, nurses and doctors. We especially have to give acknowledgement to Dr. Coleman, Dr. Ortman, and nurse Kate Sparrow on the 9th floor in the Pavilion.

I truly loved the care that I received at Cooper. Very caring and non judgemental in my personal views. I wish I could remember all the nurses and doctors that cared for me but everyone of them know personally including the administrative staff how much I love them. I live in South Jersey, went to Salem Memorial Hospital and they gave me such great care but because of my own issues prior they worked with Cooper and my physicians in a GREAT professional agreement. God Bless Cooper Staff and God Bless those at Salem Memorial Hospital that understood. Love, Addie Jones

So my husband smashed his foot this morning into a wall with a forklift this morning we go to cooper sit in the waiting room for a n hour just to be pushed into a hall for more than an hour more so that's 2 hours that has passed keep in mind no one has come to look at it yet he still has his boot on the doctor has come and asked what happened but never took a look so finally the x -ray tech comes to get a x-ray brings him back to the hall where I was waiting to tell me a doctor has to take the boot off and clean it first. Which should of been done immediately when he came in and said he smashed his toe. He's complaining of pain some much I go to the nursing station and tell her what's up with the doctor who said he would be back and wasn't and if he could get something for pain. Another 30 minutes or so past the doctor comes and finally takes off his boot sees the smashed toes cleans it gets the x-rays and off to surgery he goes to get it amputated . Where is the level of care something like that should of been handled immediately it could of been all 5 toes he said he couldn't feel them when we came in an waited 2 or 3 hours before you even looked at it. Meanwhile y'all laughing, eating and walking around. Terrible! l thank GOD he's alright but a hospital is not supposed to do anything like this. Sight look at it then decide whether or not we should be sitting in a hall this long without medical attention or meds for pain if I was related to someone in here this would of never happened!!!!

My visit with my urology specialist Monique Wilson went very well. I was taken in on time and immediately checked for bp and the usual questions. My chart was updated on the spot. Ms. Wilson came in very soon and spent nearly an hour with me explaining everything in language I understood. She gave me all the information I needed to reach conclusions on future treatment. There is no pressure about te time devoted to me. I have complete confidence in any decisions I make as a result of the visit.

The Emergency Room is very slow. ER doctors and nurses need to pay more attention to detail.
I agree with everyone else about there poor billing system as well.
Must be a reason why they only have 3 stars.

A family member had a serious fall & was sent directly to Cooper. The Dr s, Nurses & Techs were very kind in the ER & took excellent care of him. When he was transferred upstairs every one was equally kind.
The next day the Dr s & surgeons were patient & kind.
The hospital is clean & bright. The room was beautiful & big. It felt less like a hospital room & more like a bedroom which put him at ease. Whenever he had to hit the call button they were in his room in less than 5 minutes.
The registrars, security staff & cafeteria staff were all pleasant & helpful.
We re so pleased with his treatment. There s another closer hospital, but I d gladly travel a little farther to come to Cooper

Poor service not good experience. I waited on ER hallway for 7 hours. Only the resident came to see me No Attending.

Wow!!! Cooper hospital has the WORST emergency department !!! The women at the front desk is extremely rude, unhelpful and prejudice!!!! My father was brought in by ambulance and was made to wait for 4hrs shaking and shivering!!! We had to leave because every person from check in to the nurse was incompetent!!! Every person that came in after my father was seen before he was even thought about!!!! I strongly suggest and recommend you to really think before bringing your loved ones to this emergency department!!! Awful!!!

Cooper is slow and dirty although they hae the beat surgeons around they say...I have just not seen anyone leave alive that I know

Very disappointing . Staff would make up answer without any knowledge, lack of care, consideration. Attitude from one of the head nurse (7th floor, trauma team). Shocked to see how poor the service was. Shoot out to the 10th floor though who was actually doing a great job. Not sure why service got so bad from only 3 floors difference.

The doctors and staff are very good but if you go to the emergency room be prepared for an airport security type search. They go through all your belongings to be sure you're not coming in to finish off one of the gunshot victims.

Been admitted in Er for 24 Hours. Gave my husbands bed away!!! Nobody communicates with anybody in this Er. Some nurses great but have dealt with 2 that are clueless!!! Husband fell and fractured some bones in his nose. This is like a circus act!! So dissappointed I'm assuming they all get paid by the hour.

Waiting for my doctor and my exam,the staff are all great an very helpful !