They came on time and replaced the broken lock and...

They came on time and replaced the broken lock and fitted a new door handle. I was told by them that the handle wasn't included in the original quote, so I had to pay extra. The handle turned out to be very expensive .

The handle were fitted by the technician before I was given a price. He had to phone his office to ask if it was included in the quote. He then asked for a price for the handles that he'd fitted. He had finished and cleared up and was sat in his van ready to leave when he phoned for a price.